Business Details
10 Years
experience
Your Trusted Residential Lettings & Property Management Experts in East Sussex
Patrick Oliver is a locally rooted property agency dedicated to delivering personalized service in residential lettings and property management. With a focus on St Leonards on Sea, Hastings, Bexhill, and Rye, we combine 15 years of industry experience with a commitment to transparency and client-centric solutions. Our ARLA and NAEA qualifications ensure adherence to professional standards, while our online operations reduce overheads to pass savings to clients. We specialise in tailored property packages, stress-free management, and niche services like block management and project management.Our team prioritises local market knowledge, professional photography, and proactive communication to ensure seamless transactions. With a track record of 5* Google reviews, we pride ourselves on building long-term client relationships through honesty and expertise. Our fee structures are competitive, with no hidden costs, and we operate seven days a week for maximum accessibility.
Services
Residential Lettings
Property Management
Short Furnished Lets
Block Management
Project Management
Property Sourcing
Tenant Referencing
Inventory Reports
Maintenance Coordination
Leasehold Services
Details
- Year established: 2016
Highlights and features
- We offer ARLA/NAEA-qualified expertise with 15+ years of local market knowledge
- Our online-first model reduces fees by 30% compared to high-street agencies
- Seven-day availability with instant communication via phone/WhatsApp
- Tailored property packages from tenant find to full management
- Proven track record of 5* Google reviews and 100+ managed properties
Associations and certifications
- ARLA
- NAEA
- Property Redress Scheme
What people say
Helpful and responsive
Smooth process
Excellent service
Quick problem resolution
Professional approach
Services
Residential Lettings
We specialise in residential lettings across East Sussex, offering tenant sourcing, referencing, and lease agreements. Our ARLA-qualified team ensures legal compliance while maximising rental yields through professional marketing on Rightmove, Zoopla, and social media. With 15+ years of local market insight, we match properties to suitable tenants within weeks.
Property Management
Our full-service property management covers maintenance coordination, rent collection, and inspections. We handle emergency repairs through vetted contractors, provide quarterly statements, and ensure compliance with gas/electrical safety regulations. With 50+ managed properties, we guarantee proactive care and transparent communication for landlords.
Block Management
We manage freehold blocks with transparent fee structures, handling repairs, communal area maintenance, and contractor coordination. Our service includes fire safety compliance, drain clearance, and direct communication with leaseholders. For 5/flat monthly, we ensure stress-free building management without hidden charges.
Project Management
Our project management service oversees property renovations from initial planning to completion. With 40+ years combined experience and trusted contractors, we deliver quality refurbishments while maintaining budget control. We provide progress updates and ensure work meets regulatory standards for both residential and commercial properties.
Property Sourcing
We assist investors in locating suitable properties with tailored criteria matching. Our service includes market analysis, property viewings, and negotiation support. For 50/viewing, we provide detailed reports with photos and videos to help clients make informed investment decisions aligned with their portfolio goals.
People
Gemma Patrick
Company Owner and Director
With 15 years in residential and commercial property sectors, Gemma holds MARLA qualifications and a BA in Geography & Sociology from Edinburgh University. She founded Patrick Oliver in 2016 to combine corporate expertise with independent agency flexibility, specialising in lettings, management, and niche property services.
Karen Standing
Lettings Manager
An experienced property professional managing lettings and niche services. Karen works closely with Gemma to deliver tailored solutions, leveraging local market knowledge to ensure optimal tenant-property matches and efficient property management outcomes.
Questions
What areas do you cover for property services?
We operate in St Leonards on Sea, Hastings, Bexhill, Rye, and surrounding East Sussex areas with flexible property viewings seven days a week.
How do your fees compare to high-street agencies?
Our online model reduces overheads by 30%, offering tenant find services from 1 week's rent and property management at 10% monthly, significantly below traditional agency rates.
Are you ARLA/NAEA qualified?
Yes, we're fully qualified members of both ARLA and NAEA, ensuring professional standards, client money protection, and access to independent redress schemes.
How quickly do you find tenants?
Our average placement time is 3-4 weeks, with some properties let within days through targeted marketing on major portals and social media platforms.
What maintenance services do you provide?
We offer 24/7 emergency repair coordination, routine maintenance scheduling, and contractor vetting services with transparent cost reporting included in management fees.
Can you manage short-term lets?
Yes, we specialise in 3-6 month furnished lets with enhanced rent collection, thorough tenant referencing, and inventory protection for landlords' peace of mind.
Reviews (4)
Donna Simms
Jan 17, 2021
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I bought an apartment through Gemma and Paula. The team were fantastic! They were so supportive during what was a stressful time. They did everything they could to help and it completed before Xmas. I then put it on the market for rent with them, and as expected, their service is second to none. They found me a tenant who is professional and manage the property seamlessly for me. Couldn't recommend them anymore than just to say - go for it!
Louise Kim
Dec 09, 2020
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I contacted Gemma Patrick, the director of Patrick Oliver in the summer because I had finally finished refurbishing my house and i wanted a reliable & professional agency to find me tenants. I'd heard good things from others so I gave them a call. I couldn't be happier and we were thoroughly impressed. The team kept me informed throughout and were really helpful. I was able to sort out my snagging list in time for the lovely new tenant they found me. I would highly recommend Gemma, Paula, and Mike. They go the extra mile with a friendly attitude and worked 7 days a week for us.
Preston Prince
Nov 11, 2020
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Critical:Professionalism,Quality,Responsiveness,Value
AVOID!!! Do not go near them they ripped us off big time they look amazing and want your business but when it comes to looking after you forget it!!!!
AVOID!!! Do not go near them they ripped us off big time they look amazing and want your business but when it comes to looking after you forget it!!!!
Susie O'Sullivan
Sep 27, 2020
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Rude, unprofessional & most unhelpful. The day I moved into my flat they gave me the wrong keys, I then had to wait 3 ours for them to come and give me the right set of keys! I reported a mould problem 7 months ago and have not heard anything since. The front door of the buiding is not locking/unlocking correctly, phoned the office 24 times with no answer, left a voicemail and havent heard back. Phoned Gemmas mobile- nothing and even text the maintenance man that works for Gemma... nothing!!! I will be taking this further if I do not hear back today as this is ridiculous.
