Business Details
41 Years
experience
Emergency
services
Trusted Facilities Management Services in London
Established in 1985, ECMS Services has built a reputation as a trusted provider of comprehensive facilities management solutions across London, the South East, and home counties. Our family-run business prioritises customer service, combining over 35 years of experience with a 'no hidden charges' approach. We specialise in delivering tailored building, maintenance, and cleaning services, supported by dedicated account managers and a 24-hour emergency response team. Our ISO 9001-certified processes ensure compliance with health, safety, and environmental standards, while our in-house training programmes maintain high operational excellence.With a focus on long-term client relationships, we offer fixed-rate contracts, budget monitoring, and a single point of contact for all facilities needs. Our team of qualified engineers, cleaning operatives, and project managers delivers seamless service integration, from office fit-outs to reactive maintenance. We pride ourselves on transparency, innovation, and environmental responsibility through sustainable practices and eco-friendly technologies. Our client retention rate reflects our commitment to exceeding service expectations while simplifying facilities management for businesses of all sizes.
Services
Commercial Refurbishment
Office Fit Outs
Facilities Management
Emergency Callouts
Commercial Cleaning
Planned Maintenance
Building Works
Pest Control
Window Cleaning
Washroom Services
Details
- Year established: 1985
Highlights and features
- 35+ years of dedicated facilities management experience
- 24/7 emergency response with engineers on-site within 1 hour
- Dedicated account managers for personalised service delivery
- ISO-accredited quality management and environmental systems
- Fixed-rate contracts with no hidden charges for 3 years
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
- Safe Contractor Schema
- Planet Mark
What people say
24/7 emergency support
Transparent pricing
Dedicated account managers
Prompt response times
Comprehensive service range
Services
Facilities Management
Our integrated facilities management covers all aspects of commercial property operations. We provide dedicated account management, budget monitoring, and compliance assurance while maintaining ISO 9001 standards. Our team coordinates building maintenance, cleaning operations, and emergency response through a single point of contact, ensuring seamless service delivery across London and the South East.
Commercial Cleaning
We deliver tailored cleaning solutions for commercial spaces including offices, retail units, and washroom facilities. Our services include deep cleaning, window cleaning, and computer screen maintenance using eco-friendly products. With regular audits and trained operatives, we ensure hygiene standards while adapting to client-specific requirements across multiple locations.
Emergency Callouts
Our 24-hour helpdesk provides immediate response to urgent maintenance issues. Engineers attend emergency sites within 1 hour and non-urgent cases within 24 hours. This service includes boiler breakdowns, drain unblocking, and fire safety testing, supported by pre-prepared mobilisation plans for rapid resolution of critical facilities issues.
Planned Maintenance
We implement scheduled maintenance programmes covering HVAC systems, electrical installations, and plumbing. Our ISO 45001-certified approach includes quarterly reviews, fixed pricing for three years, and online portal access for real-time reporting. This proactive strategy minimises downtime while ensuring compliance with all statutory requirements through documented service records.
Office Fit Outs
Our office fit-out services cover complete workspace transformation from initial design to final execution. We manage partitioning, electrical installations, and flooring while coordinating with in-house specialists for plumbing and HVAC. The process includes site surveys, cost planning, and phased implementation to minimise business disruption during workspace reconfiguration projects.
People
James Grimsley
Managing Director
With over 35 years in facilities management, James leads ECMS Services' strategic direction while maintaining hands-on involvement. He developed the company's client-centric approach, focusing on simplified service delivery through single-point accountability and transparent pricing structures.
Sean Morrison
Head of Cleaning Operations
Sean oversees all cleaning services, implementing training programmes and quality assurance processes. He ensures compliance with hygiene standards while managing large-scale contracts across multiple sectors including commercial offices and retail environments.
Spencer Hudswell
Senior Projects Manager
Spencer manages complex building projects from initial design through to completion. He coordinates multidisciplinary teams for office fit-outs, refurbishments, and construction works while maintaining adherence to timelines and budgetary constraints.
Lisa Dunsdon
Financial Director
Lisa manages financial operations including budget monitoring, fixed-rate contract administration, and cost transparency initiatives. She ensures financial stability while supporting the company's growth strategy through controlled, profitable expansion.
Jason Holmes
Maintenance Operations Manager
Jason oversees reactive and planned maintenance services, managing engineers for emergency callouts and scheduled servicing. He implements training programmes for technical staff while maintaining compliance with ISO 45001 health and safety standards.
Questions
What areas do ECMS Services cover?
We provide facilities management services across London, the South East, and surrounding home counties with rapid response times for emergency callouts.
Are your services available outside regular business hours?
Yes, our 24/7 helpdesk ensures emergency support with engineers attending urgent sites within 1 hour of notification.
How do you ensure service quality?
Through ISO 9001-certified processes, regular staff training, site audits, and dedicated account management maintaining consistent service standards.
Can you handle multiple service requirements?
We offer integrated facilities management covering building works, maintenance, and cleaning services through a single supplier arrangement.
What payment terms are available?
We offer fixed-rate contracts for three years with weekly or monthly invoicing options to simplify financial management.
Do you provide emergency response services?
Yes, our 24-hour emergency callout service guarantees engineer attendance within 1 hour for critical facilities issues.
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Reviews (2)
Leigh Wilson
Jan 05, 2016
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Always been easy to deal with and don't have to contact them with too many queries as it works so well : )
Tim Rogers
Nov 23, 2015
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We are highly satisfied with the service that we receive. Their staff are highly knowledgeable and pleasant to deal with, and we always find the company, as a whole, very approachable. We would have no hesitation in recommending them to other organisations for their cleaning requirements. On behalf of MetLife
