Business Details
13 Years
experience
Emergency
services
Trusted 24/7 Plumbing & Heating Services
Established in 2013, we are a family-run business dedicated to delivering exceptional plumbing, heating, and cooling solutions across Shrewsbury and surrounding areas. Our Gas Safe registered engineers provide 24/7 emergency services with a 1-hour response time, supported by Worcester Bosch accreditation and up to 12-year guarantees on boiler installations. We prioritise customer satisfaction through meticulous workmanship, using carpet protectors and hoovering after every job to maintain cleanliness. Our team holds 5 million public liability insurance and 10 million employers liability cover, ensuring complete client protection.Specialising in gas, oil, LPG, and heat pump systems, we offer comprehensive services from dripping tap repairs to full central heating installations. With over 500 five-star reviews across platforms, we maintain a 9.9/10 Checkatrade rating and Which Trusted Trader status. Our 0% interest-free finance options make home improvements accessible, while our proactive reminder system ensures timely gas safety checks for landlords.
Services
Gas Boiler Installation
Oil Boiler Servicing
Emergency Plumbing
Air Conditioning
Landlord Certificates
Underfloor Heating
Power Flushing
Water Softeners
Gas Fire Repairs
Central Heating
Details
- Year established: 2013
Highlights and features
- 24/7 emergency response with 1-hour guaranteed arrival
- Worcester Bosch accredited installer with extended guarantees
- 0% interest-free finance available on major installations
- Gas Safe registered engineers with 5m liability cover
- Proactive gas safety certificate reminders for landlords
Associations and certifications
- Worcester Bosch Accredited
- Gas Safe Registered
- Checkatrade
- Which Trusted Trader
What people say
Polite engineers
Kept informed
Fantastic service
Spotless work
Professional team
Services
Gas Boiler Installation
Our Worcester Bosch accredited engineers install combi, system, and regular boilers with up to 12-year parts and labour guarantees. We include system flushes, magnetic filters, and building regulations compliance. Optional smart thermostats integrate with mobile apps for complete heating control.
Emergency Plumbing
Available 24/7 with 1-hour response times for burst pipes, heating failures, and drainage emergencies. Our fully equipped engineers carry standard parts and provide temporary solutions when specialist components are required, ensuring homes remain safe and functional.
Landlord Gas Safety
Gas Safe registered engineers conduct annual safety checks on all rented property appliances. We issue official certificates, apply service reminder stickers, and coordinate directly with tenants to schedule inspections, ensuring full compliance with UK legal requirements.
Air Conditioning
FGAS qualified engineers supply and install Worcester Bosch Climate 3000i systems with 5-year guarantees. Our services include diagnostics, repairs, and maintenance for domestic and commercial properties, with same-day solutions for urgent cooling requirements.
Central Heating Power Flushing
Specialist power flushing removes sludge and debris from radiators and pipework. This improves system efficiency, extends equipment lifespan, and ensures optimal performance of boilers and underfloor heating systems across domestic and commercial properties.
People
George Whitfield
Owner & Director
George established the business in 2013, combining 15 years of plumbing experience with a commitment to exceptional customer service. He oversees all operations and project manages major installations.
John Whitfield
Senior Engineer
John leads technical installations and emergency response teams. With Gas Safe and FGAS qualifications, he specialises in boiler diagnostics and complex heating system repairs across Shropshire.
Questions
Do you offer 24-hour emergency plumbing services?
Yes, our 24/7 emergency service guarantees a 1-hour response time for urgent plumbing issues across Shrewsbury and surrounding areas.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registrations, ensuring legal compliance and safety for all gas appliance work.
Can I get financing for boiler installation?
We offer 0% interest-free finance through TradeHelp for boiler and cylinder installations, subject to credit approval.
How long is your work guaranteed?
We provide a 12-month guarantee against defective workmanship, with extended guarantees up to 12 years for boiler installations.
Do you service commercial properties?
Our engineers handle both domestic and commercial plumbing, heating, and air conditioning requirements across Shropshire and bordering counties.
How do you handle gas safety for landlords?
We issue official Gas Safety Certificates, apply service reminder stickers, and coordinate directly with tenants to ensure compliance with annual inspection requirements.
Reviews (5)
Emily Smith
Jan 02, 2022
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Had George in to take up carpet and tile our downstairs hallway as we have a baby on the way we knew the carpet was going to get ruined with time of year etc. He arrived when he said and did an amazing job, was very professional and the quality of work is outstanding. He kept everywhere clean, safe and tidy at the end of the day. Extremely pleased with the end result.
Mike Parker
Oct 25, 2021
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George and his apprentice responded to me very quickly, being able to fit me in for a diagnosis of my heating system within 2 days. His rate for a 1 hour diagnosis session was steep at 150 (3x the average plumber price), but given how quick he could be with us I was willing to try it. They arrived, were very professional and seemed thorough, giving me a detailed description of what he thought the problem was before leaving within the hour. His diagnosis was my 4 year old system needed flushing, to which he quoted a further 1295 + VAT. Speaking to other plumbers revealed the average cost of
Beth Tomkins
Apr 07, 2021
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George and his team did and excellent job for us! They were all very friendly and professional, making sure that we were kept up to date with the progress and details of the job. We are so happy with the finished product and cannot recommend this company enough!
Sharon Trafene
Apr 07, 2021
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Excellent and efficient service by George and his Team. Arrived early, got straight to work and replaced my leaking boiler within a few hours. Extremely professional, helpful and courteous before, during and after the works. Followed and adhered to COVID Guidelines for duration of works. Follow up call from George upon completion of works to ensure I was happy with the work completed and offer of advice and instructions for anything I was unsure of. Top Service Gents - Thank You
Margaret Stevens
Mar 30, 2021
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Called Whitfield Plumbing and Heating as I had a leak on my Ozo tank and a loss of pressure and hot water. George explained that it was an expansion problem and that the only permanent solution was to fit an expansion tank. This was done by the next day, no fuss or mess and the result is fantastic. Brilliant pressure and lots of hot water. I had no idea how bad the pressure had got until I got it back again. Thank you very much George and Lee. 100% recommend this company.
