Business Details
25 Years
experience
Emergency
services
Innovative EPOS Solutions for Hospitality Venues
Founded in 2001, we pioneered innovative EPoS solutions tailored for the hospitality sector, with a focus on theatres, museums, and cultural venues. Our expertise spans over two decades, during which we introduced the UK's first cashless self-service kiosk solution for quick-service restaurants in 2016. We serve over 2500 outlets nationwide, combining cutting-edge technology with dedicated support to enhance customer experiences and operational efficiency. Our agile team prioritises bespoke product development, ensuring seamless integration of ticketing, loyalty programs, and retail management systems.With a client-centric approach, we assign dedicated account managers and project teams to guarantee smooth implementation and ongoing support. Our commitment to innovation is underscored by strategic partnerships, such as our 2024 acquisition by Kurve, amplifying our capabilities in delivering best-in-class solutions. We maintain 24/7 UK-based customer support, reflecting our understanding of the mission-critical nature of hospitality operations. Backed by industry recognition, we continue to shape the future of EPoS technology through relentless iteration and customer-driven design.
Services
EPOS Systems
Self-serve Kiosks
Roaming Sales
Secondary Spend Solutions
Self-Service Technology
Details
- Year established: 2001
Highlights and features
- We have 20+ years of experience in hospitality EPoS innovation.
- We introduced the UK's first cashless self-service kiosk in 2016.
- Our UK-based support team operates 24/7, 365 days a year.
- We provide dedicated account managers for personalised service.
- Our agile development ensures tailored solutions for venue-specific needs.
What people say
Revolutionised our systems
Increased secondary spend
Efficient interval ordering
Excellent support team
Reliable cashless solutions
Services
EPOS Systems
Our customisable EPoS systems streamline hospitality operations for theatres and cultural venues. They integrate ticketing, retail, and loyalty programs while providing real-time data analytics. Designed for scalability, these systems ensure seamless transactions and inventory management across 2500+ UK outlets.
Self-serve Kiosks
Self-service kiosks enhance customer convenience and reduce queue times. Introduced in 2016, these cashless solutions boost secondary spending through intuitive interfaces. They support rapid food, beverage, and merchandise purchases during peak venue hours.
Roaming Sales
Roaming sales technology enables staff to process transactions anywhere in venues. This portable solution increases sales opportunities during events while providing real-time stock updates. It integrates with central EPoS systems for unified reporting.
Secondary Spend Solutions
These tools maximise ancillary income through targeted upselling and cross-selling. They optimise pricing strategies and promotions for food, drinks, and merchandise. Analytics track spending trends to refine offerings and improve margins.
Self-Service Technology
Our self-service solutions include kiosks and mobile ordering apps. They empower customers with control over purchases while reducing staff workload. Features include order customisation and instant payment processing for improved efficiency.
People
Steven Rolfe
Founder & CEO
Co-founded Point One in 2001 to revolutionise hospitality EPoS. With over two decades of leadership, he drives innovation in self-service technology and customer-centric solutions for cultural venues.
Alex Morgan
Head of Sales & Partnerships
Leads sales strategy and partnership development, ensuring clients receive tailored EPoS solutions. Focuses on building long-term relationships and understanding venue-specific operational needs.
Richard Davies
Projects Team Manager
Manages 24/7 UK-based support services, ensuring rapid response to technical issues. Oversees a team dedicated to maintaining system reliability for mission-critical hospitality operations.
Rob Snipe
Head of Product
Directs product development, implementing agile methodologies to create feature-rich EPoS tools. Prioritises customer feedback in iterative updates for enhanced user experience and functionality.
Nick Williams
Founder
Co-founded Point One in 2001, contributing to its growth into a market-leading EPoS provider. Focuses on strategic innovation and maintaining industry partnerships to expand service capabilities.
Questions
What sectors does pointOne specialise in?
We focus on theatres, museums, cultural venues, and hospitality sectors requiring advanced EPoS and self-service technology solutions.
How does pointOne increase venue revenue?
Our systems optimise secondary spending through integrated ticketing, roaming sales, and targeted promotions while improving operational efficiency.
Is pointOne's EPoS customisable?
Yes, our platform offers bespoke configurations with add-ons for ticketing, loyalty programs, and real-time data analytics.
What support options are available?
We provide 24/7 UK-based support, dedicated account managers, and on-site technicians for rapid issue resolution and system maintenance.
Can pointOne integrate with existing systems?
Our platform seamlessly integrates with ticketing, loyalty, and data management systems, centralising operations for streamlined venue management.
What innovation milestones has pointOne achieved?
We introduced the UK's first cashless self-service kiosk for QSR in 2016 and continue pioneering EPoS advancements through agile development.
Videos
Reviews (6)
Jo White
Nov 29, 2021
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Such speedy help: efficient and ensuring they get everything how you want it to be. Nothing is too much trouble or takes too much time. This is the most straight-forward system I have used and makes reports ridiculously easy to get just what you want and need. Brilliant system; brilliant service.
Stephen J.
Oct 29, 2021
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I have worked in hospitality for over 20 years and I have never worked with an Epos systemprovider who's customer service is this bad. I've had a technical issue with my till for days now. I tried calling 11 times phone rings off as nobody can be bothered to answer the phone tried there message board on the website never got reply after waiting over 1 hour when they state response times is a few minutes.
worst support and customer service from a provider I've ever had.
would not recommend this company to anyone. im now moving all my sites over to Epos Now.
worst support and customer service from a provider I've ever had.
would not recommend this company to anyone. im now moving all my sites over to Epos Now.
Henry House
Jul 15, 2021
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Have served as well as we expand over multiple sites, their HO back office capabilities are excellent. Whenever issues arise we have experienced consistently high quality and personal support services.
Ben Marshall
Jan 21, 2020
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Not a good system for high volume bars.
Mis-sold a system for smaller restaurants.
Attempts to get our epos consistently functional has been going on since install (18 months). Sales lost, great frustration.
Purchased at outset (perhaps the problem). Avoid unless a small operation. Regarding tech remote services, good (when you get hold of someone). Should not have to use this service quite so often.
Mis-sold a system for smaller restaurants.
Attempts to get our epos consistently functional has been going on since install (18 months). Sales lost, great frustration.
Purchased at outset (perhaps the problem). Avoid unless a small operation. Regarding tech remote services, good (when you get hold of someone). Should not have to use this service quite so often.
Ajay Kenth
Nov 09, 2018
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Hand held is awesome! Saves so much time on large table transactions...very fluid and seamless to use!
Owen Thomas
Oct 11, 2018
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We have used PointOne for our EPOS since 2014 and they have been great! Any problems are always solved quickly by the support team and nothing is ever too much trouble. Thank you guys!
