Business Details
Trusted Financial Protection & Retirement Solutions
Royal London stands as the UK's largest mutual life, pensions, and investment company, dedicated to offering protection, long-term savings, and asset management solutions. Our mutual structure ensures we prioritise customer needs over shareholder interests, enabling us to focus on delivering enduring value for members and their families. With products ranging from life insurance and critical illness cover to pensions, ISAs, and equity release, we empower customers to safeguard their financial futures. Our commitment to innovation is exemplified by initiatives like ProfitShare, which rewards members when we perform well, and partnerships with organisations such as Cancer Research UK to address protection gaps. As a regulated entity authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority, we uphold rigorous standards of accountability and customer care.Our digital tools, including retirement calculators and the Royal London mobile app, provide accessible resources for managing pensions and investments. Through transparent communication, ethical practices, and a focus on education via guides and workshops, we aim to demystify financial planning. Our acquisition of Aegon UK's protection policies underscores our dedication to expanding access to vital financial products. By combining decades of experience with forward-thinking strategies, we strive to be a trusted partner in helping individuals and businesses navigate life's uncertainties while fostering long-term financial security.
Services
Life Insurance
Critical Illness Cover
Income Protection
Personal Pensions
Stocks and Shares ISA
Equity Release
Funeral Plans
Investment Options
Pension Transfers
Retirement Planning
Highlights and features
- We operate as a mutual, prioritising customer interests over shareholder demands
- Our ProfitShare initiative directly benefits members when we perform well
- We offer comprehensive financial education through expert-led guides and tools
- We maintain rigorous regulatory compliance under the FCA and PRA
- Our partnership with Cancer Research UK demonstrates social responsibility
Associations and certifications
- Financial Conduct Authority (FCA)
- Prudential Regulation Authority (PRA)
Services
Life Insurance
Our life insurance policies provide financial security for loved ones in the event of death or terminal illness. Customers can select coverage amounts and terms to match their needs, with options for level term, decreasing term, and whole-of-life policies. We offer straightforward application processes and flexible payment structures.
Critical Illness Cover
This insurance pays a lump sum upon diagnosis of specified critical illnesses, including cancer, heart attack, and stroke. Policies can be purchased standalone or combined with life insurance, featuring comprehensive coverage across 47 medical conditions while maintaining competitive premium rates.
Personal Pensions
We provide tax-efficient pension plans allowing individuals to build retirement savings through flexible contributions. Investment options span diverse risk profiles, with expert portfolio management and transparent fee structures. Customers benefit from online account management and retirement income planning tools.
Stocks and Shares ISA
Our ISA offers tax-free growth on investments across a range of funds and portfolios. Features include a complete online investment platform, regular savings options, and ProfitShare benefits when our performance exceeds expectations, all within HMRC's annual ISA contribution limits.
Equity Release
We offer responsible equity release products enabling homeowners aged 55+ to access property wealth without monthly repayments. Options include lifetime mortgages with fixed interest rates and inheritance protection features, delivered through regulated financial advisers.
People
Sarah Pennells
Consumer Finance Specialist
Sarah provides expert commentary on personal finance matters, specialising in pension trends, retirement planning, and consumer financial wellbeing. She regularly contributes to media discussions on economic impacts affecting household finances.
Questions
How do I make a claim on my Royal London policy?
You can start a claim online through our portal or contact our dedicated claims team for guidance. Required documentation varies by policy type but typically includes proof of event and policy details.
Can I manage my Royal London pension online?
Yes, our customer portal and mobile app allow policyholders to track investments, adjust contributions, update personal details, and access financial wellbeing resources anytime.
What protection options exist for cancer survivors?
We've introduced inclusive underwriting policies providing fair access to life and critical illness cover for cancer survivors, expanding options previously unavailable due to medical history.
How does ProfitShare benefit policyholders?
When our performance exceeds expectations, ProfitShare returns value to customers through premium reductions, cash payments, or policy enhancements, directly benefiting mutual members.
Are Royal London products available outside the UK?
Our core products target UK residents, though some international offerings exist through specific partnerships. Contact our team for jurisdiction-specific availability details.
Can I transfer existing pensions to Royal London?
Yes, we facilitate pension transfers including workplace schemes and external personal pensions. Our process includes checking for exit penalties and ensuring smooth fund consolidation.
Videos
Reviews (5)
Aquinah Dee
Dec 18, 2021
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This is the worst insurance provider ever, i have several insurances with them including income protection insurance. Since i was ill in march with several surgeries proof and evidence provided they have decided to finalise the case now 7 months later saying that after my first operation it was not 4 weeks deferred then my second operation is being… treated as a seperate episode and again not 4 weeks deferred so cant pay. My subsequent operatiosn were as a result of complications and had mrsa and sepsis so it was not a seperate illness and i never returned to work in between as i was bed
Julie Henshall
Nov 27, 2021
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Would like to thank Royal London for the way they dealt with my mum’s life insurance claim. We were obviously heartbroken to lose our mum but your customer service was amazing meaning I had one last thing to worry about. Thank you so much.
Tanpinnu Samuel T.
Nov 20, 2021
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Ivy Crossthwaite
Nov 02, 2021
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Discussing how they treat you at the worse time when you lose your loved ones, they never ring you when they say they will lose your paperwork 3x. Don't tell you when the company they send you with goes bust, dismiss your complaint, say you already are to the ombudsman, and you are not told. This company needs put out of business as they DONT payout.
Tina Clapperton
Nov 02, 2021
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Don’t pay out life insurances, limited communication and don’t tell you when there partners go into liquidation- shocking customer service
