Business Details
14 Years
experience
Award-Winning Electric Radiators for Efficient Home Heating
Established in 2012, Trust Electric Heating is an independent family business dedicated to revolutionising electric heating through innovation and British engineering. Our journey began with a vision to create energy-efficient, aesthetically pleasing heating solutions that address common consumer concerns about cost, reliability, and complexity. As industry leaders, we manufacture the award-winning NEOS electric radiator, featuring patented technology and a 25-year guarantee - 2.5 times longer than competitors. Our commitment to UK manufacturing ensures quality control, while our modular designs allow for customisation and easy maintenance.We prioritise customer education and transparency, offering a 100-day warmth guarantee and free consultations to ensure perfect room temperature. With partnerships like the University of Huddersfield's research team and recognition including 'Best Domestic Electric Heating Solutions Provider', we combine technical expertise with ethical practices. Our team of 37 professionals delivers nationwide installations across the UK, including remote areas like the Shetlands, while maintaining a 'no pressure' sales approach and fixed pricing for all customers.
Services
NEOS Electric Radiators
Smart Thermostats
Student Accommodation Heating
Commercial Heating Systems
Renewable Energy Solutions
Details
- Year established: 2012
Highlights and features
- Independent family business prioritising customer care and reputation
- 100% UK-manufactured components with local supply chains
- 25-year guarantee 2.5x industry standard
- Modular design allows panel replacement without full unit renewal
- Award-winning innovation with patented heat storage technology
Associations and certifications
- CE
- BEAB
- Which? Trusted Trader
- Made in Britain
What people say
Halved heating bills
Efficient installation
Excellent product
Significant energy savings
Friendly engineers
Services
NEOS Electric Radiators
Our NEOS electric radiators use patented soapstone core technology for superior heat retention. These slim, 6.5cm-depth units heat rooms 290% faster than standard heaters while reducing energy consumption. Available in 1625 RAL colours with modular design for easy panel replacement. The radiators come with a 25-year guarantee and 100-day trial period ensuring perfect room temperature.
Smart Thermostats
We offer innovative thermostat solutions including the ProtoStat for elderly users and Student Smart App Thermostat. These UK-manufactured devices enable precise temperature control, energy monitoring via smartphone apps, and automated savings features. Our CAVE system provides remote assistance for vulnerable users, with traffic light warnings to identify inefficient energy usage patterns.
Commercial Heating
Tailored heating systems for commercial properties including student accommodation and care homes. Our Radiator Buddy system optimises energy use in rental properties while maintaining comfort. We've successfully implemented solutions for universities and historic buildings like Newbury Almshouse Trust, ensuring compatibility with specific user needs and building requirements.
Renewable Energy
Our ZEBRA Solution integrates electric radiators with solar panels and battery storage for energy independence. This system combines NEOS radiators with VSL Solar Panels and Sunsynk Batteries to create off-grid heating solutions. We provide complete renewable energy consultations and installations across the UK.
Installation Services
Nationwide installation service performed by certified engineers. Our team handles complete system replacements including removal of old heaters. Installations typically completed in one day with minimal disruption. We offer free surveys and post-installation support, with engineers explaining all system features to ensure customer confidence in operating their new heating system.
People
Fiona Conor
CEO
Highly commended for Green Innovation at 2025 Women in Green Business Awards. Co-founded Trust Electric Heating in 2012, driving the company's expansion from a two-person operation to a 37-strong team. Leads strategic direction and investor relations.
Scott Conor
Founder
Former Armed Forces member with extensive heating industry experience. Invented the NEOS radiator technology and holds multiple patents. Oversees product development and research partnerships with the University of Huddersfield.
Dr Karina Zala
Research Lead
Head of the Knowledge Transfer Partnership with the University of Huddersfield. Conducts ongoing research comparing NEOS performance against competitors and developing improvements to heating technology.
Steve Parkin
Investor
Chairman of Clipper Logistics PLC who provided initial investment in 2016. His backing enabled Trust Electric Heating's transition from German imports to UK manufacturing of their own NEOS radiator design.
Dr Ruhail Gulzar
Research Scientist
On-site doctor conducting heat loss and running cost research at the University of Huddersfield's Smart House facility. Leads technical evaluations of NEOS radiator performance in various building types.
Questions
What makes NEOS radiators different from other electric heaters?
NEOS radiators use patented soapstone core technology for 290% better heat conductivity and 250% longer lifespan than standard heaters. Their slim 6.5cm design and modular panels allow customisation without full unit replacement.
Do you offer guarantees on your heating systems?
We provide a 25-year guarantee on all radiators – 2.5 times longer than industry standard – plus a 100-day warmth guarantee. If rooms don't reach 20°C, we'll upgrade or replace radiators free of charge.
Can I control the heating system remotely?
Our Student Smart App Thermostat and CAVE system allow smartphone control and remote programming. These UK-made thermostats enable energy monitoring and automated savings features from anywhere.
Are your heating solutions suitable for older properties?
Yes, we've successfully installed systems in historic buildings like Newbury Almshouse Trust. Our engineers specialise in adapting modern technology for older properties while maintaining architectural integrity and improving energy efficiency.
How do you support vulnerable users?
Our CAVE thermostat system provides remote assistance for elderly or vulnerable users. It features traffic light warnings for inefficient energy use and allows our team to reprogram systems remotely to reduce bills.
What areas do you cover for installations?
We operate nationwide across the UK including remote locations like the Shetland Islands. We've expanded to include offices in Scotland and Ireland to better serve customers in these regions.
Videos
Reviews (5)
Aluric Freeman
Dec 24, 2021
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The Trust team has good communication and kept me informed of my order and installation date along with any issues. I had no doubt about day, time or problems with my order as they seemed always happy to answer any questions I had about the heating system or installation methods. The installation team arrived on the day within the time I was told and went about the job very quickly of installing 12 Neos Wave heaters.
Ben & Callum seemed more than willing to answer questions about the heaters and offer advice. The whole installation was completed within one day with the old heaters being taken
Ben & Callum seemed more than willing to answer questions about the heaters and offer advice. The whole installation was completed within one day with the old heaters being taken
Jenny Garbutt
Dec 07, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Excellent service, the installers couldnt have been any better: friendly, polite & knowledgeable. They explained exactly how everything worked and fully cleared up after themselves removing the old heaters & all the packaging. A pleasure to have.
Service:Install heating system
Excellent service, the installers couldnt have been any better: friendly, polite & knowledgeable. They explained exactly how everything worked and fully cleared up after themselves removing the old heaters & all the packaging. A pleasure to have.
Service:Install heating system
Nick Hatton
Nov 23, 2021
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Positive:Professionalism
Ben and Cory came to install my new radiators. They were friendly, professional, thorough and cleaned up after themselves. They left having checked all was working OK. First class service.
Service:Install heating system
Ben and Cory came to install my new radiators. They were friendly, professional, thorough and cleaned up after themselves. They left having checked all was working OK. First class service.
Service:Install heating system
Sam Dunster
Oct 27, 2021
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Wow, great job from these guys, we work in a Barn and I've come into work this morning to a nice toasty office. New modern radiators fitted throughout already making a huge different. We chose the Neos design after readying up on the new 'tech', the fact they were designed and built in the UK and the cost saving benefits. We had a very good experience from all the team, Kostas and Callum were tidy, clean and respectful in our space, cheers guys. (thanks for the little surprise at the end!) I liked the fact the office team kept us up to date every few weeks on the progress of the build, so would
Richard Todd
Oct 26, 2021
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Very neat and clean installation. Ben and Robbie did an excellent job, cleaning up as they went at each stage of the installation and did not leave until they and I were happy that the system was working properly with all remote thermostats and the mobile app (as we had a few initial teething problems with the system pairing properly, but Ben did a full reset and everything was sorted).
