Business Details
16 Years
experience
Award-Winning Computer Repair & IT Support Services
PC PAL is an award-winning national computer organisation with local engineers dedicated to providing exceptional service to customers. Established in 2010, we specialise in mobile computer and laptop repair services for both home and business clients, offering rapid, reliable, and friendly support directly at your doorstep. Our engineers are fully qualified, experienced, and insured, ensuring peace of mind for every customer. We pride ourselves on a simple, competitive pricing structure with no call-out fees, backed by a 98% customer satisfaction rating.As a franchise network, we combine local expertise with national support, making us a trusted leader in the industry. Our commitment to excellence has earned us prestigious awards, including the Theo Paphitis Small Business Sunday award and recognition from leading technology executives. We continuously strive to meet the evolving needs of our clients with tailored solutions and transparent communication.
Services
Desktop Repair
Laptop Repair
Smartphone/Tablet Repair
Business IT Support
Antivirus Software
Ransomware Prevention
Details
- Year established: 2010
Highlights and features
- Award-winning service with 98% customer satisfaction
- Fully qualified, experienced, and insured engineers
- No call-out fees with competitive pricing
- Franchise network combining local and national expertise
- Rapid, reliable on-site support in your area
What people say
Knowledgeable
Prompt service
Patient explanations
Reliable fixes
98% satisfaction
Services
Desktop Repair
Specialists in desktop PC repairs for all makes and models, including Apple Macs. Services cover new installations, virus and malware removal, hardware troubleshooting, and performance optimisation. Our engineers provide on-site solutions to resolve issues quickly, ensuring minimal disruption to your workflow. With competitive pricing and no call-out fees, we prioritise customer satisfaction through reliable, long-term fixes.
Laptop Repair
Comprehensive laptop repair services addressing screen and socket repairs, liquid damage, virus removal, and performance issues. Engineers offer on-site diagnostics and fixes for slow laptops, error messages, and hardware failures. We ensure data security and system stability while providing transparent pricing and warranties for parts and labour, giving customers confidence in our solutions.
Smartphone/Tablet Repair
Expert repair services for smartphones and tablets, including screen replacements, battery changes, and liquid exposure recovery. We handle email, Wi-Fi, and syncing issues while preserving data integrity. Our local engineers deliver fast, affordable fixes with genuine parts, ensuring devices are restored to optimal functionality without compromising user experience.
Business IT Support
Tailored IT support for small businesses, including network security, internet setup, and ad hoc technical assistance. Services are available on a pay-as-you-go basis, with rapid response times and proactive maintenance to prevent downtime. Our certified engineers implement secure, scalable solutions aligned with business needs, ensuring operational continuity and data protection.
Antivirus Software
Providing BullGuard-powered antivirus solutions to safeguard devices against malware, ransomware, and online threats. We offer installation, updates, and customised protection plans to ensure robust security for home and business users. Our engineers educate clients on best practices while delivering real-time threat detection and responsive support for emerging vulnerabilities.
People
Antony Swenson
Engineer
Experienced Bristol-based engineer with over a decade of expertise in resolving complex computer issues. Known for patient explanations and reliable solutions, serving Bristol South and East areas.
Sean Forster
Engineer
Watford-based technician with a reputation for thorough diagnostics and clear communication. Specialises in supporting non-technical users with personalised, jargon-free guidance.
David Allen
Engineer
Solihull-based IT specialist with extensive experience in business systems and network security. Focuses on efficient problem resolution and client education for long-term technical independence.
Questions
What areas does PC PAL cover?
We operate across Bristol, Birmingham, London, and surrounding regions, with local engineers available in over 30 UK locations.
Do you offer same-day computer repairs?
Yes, we prioritise urgent cases and often provide same-day appointments for critical issues.
Are engineers qualified and insured?
All engineers are fully qualified, insured, and undergo regular training to maintain industry standards.
What payment methods do you accept?
We accept major credit/debit cards and secure online payments for all services.
Do you provide warranties for repairs?
Yes, all repairs come with a 12-month warranty covering parts and labour.
Can you help with business IT emergencies?
We offer priority support for business-critical issues with rapid response times during operating hours.
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