North Road West Med Ctr

Business Details

Your Trusted NHS Medical Centre in Plymouth

North Road West Med Ctr is a city-centre family practice dedicated to delivering comprehensive general practice and family medical services. Our multidisciplinary team, comprising three GP partners, five salaried GPs, paramedics, and a dedicated nursing team, prioritises patient health and wellbeing through accessible, high-quality care. Established as a key educational provider in partnership with Plymouth University Peninsula Medical School and the South West Deanery, we train future clinicians while maintaining a commitment to clinical excellence and community-focused healthcare.

Our services span acute and chronic disease management, vaccinations, minor surgery, and specialised programmes like MSK physiotherapy and social prescribing. We actively challenge disparities in inner-city healthcare by offering universal access based on clinical need, supported by modern facilities and a patient-centric ethos. Our practice integrates innovation with tradition, ensuring continuity of care through named accountable GPs while embracing digital solutions like online prescriptions and enhanced access appointments.

Services

General Practice Vaccinations Minor Surgery Contraceptive Services Chronic Disease Management Physiotherapy Prescriptions Health Checks Psychological Therapy Travel Clinic

Highlights and features

We provide comprehensive NHS general practice services with a multidisciplinary clinical team
Our practice combines 24+ years of GP training expertise with modern medical education
We offer specialised services including minor surgery, MSK physiotherapy, and chronic disease reviews
Our accessible city-centre facility includes wheelchair access and extended appointment hours
We maintain rigorous clinical standards through partnerships with leading medical institutions

Website

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Services

General Practice

Our core general practice services provide comprehensive primary healthcare for all ages. Patients receive personalised care through routine consultations, telephone triage assessments, and face-to-face appointments with experienced GPs. The service includes health screenings, medical certifications, and coordinated care for complex health needs, ensuring continuity through named accountable GPs who oversee patient treatment plans across different healthcare providers.

Chronic Disease Management

Specialised management programmes address conditions like diabetes, heart disease, and respiratory illnesses. Patients benefit from annual reviews, regular monitoring, and tailored treatment plans delivered by dedicated practice nurses. Our proactive approach focuses on preventing complications through lifestyle advice, medication management, and coordinated care with specialist services when required.

Minor Surgery

Led by Dr. Tiffany Hamley, our minor surgery clinic performs procedures under local anaesthetic in purpose-built treatment rooms. Services include lesion removal, joint injections, and wart treatments. Patients receive pre-operative assessments, post-operative care instructions, and follow-up appointments to ensure optimal recovery outcomes within a safe clinical environment.

Vaccinations

We offer comprehensive vaccination programmes including routine childhood immunisations, seasonal flu jabs, and travel vaccines. Our service ensures patients receive appropriate immunisations based on age, health status, and travel requirements, with detailed record-keeping and pre-vaccination health assessments to ensure safety and efficacy.

Physiotherapy

In-house physiotherapy services address back pain, joint issues, and soft tissue injuries. Patients can book directly with first-contact physiotherapists for initial assessments and treatment plans. The service combines manual therapy, exercise programmes, and ergonomic advice to improve mobility and manage chronic musculoskeletal conditions effectively.

People

Dr Andrew Potter

Senior GP Partner

Full-time GP partner since 1996 with expertise in drug addiction treatment. Trained at Bristol University and Plymouth GP programme. Leads minor surgery services and mentors trainee doctors.

Dr Laura Dunn

GP Partner

Six-session GP partner since 2023 with focus on women's health. Qualified through Plymouth training programme. Specialises in contraceptive services and medical education.

Dr Ewan McConnell

GP Partner

Joined practice in 2020 after completing Plymouth GP training. Focus areas include chemical dependence treatment and chronic pain management. Actively involved in mentoring medical students.

Dr Tiffany Hamley

Salaried GP

Four-session GP with specialist interest in minor surgery. Qualified through Plymouth training programme. Provides regular wart/verruca treatment clinics and joint injection services.

Michelle Boardman

Practice Manager

Practice manager since 2023 with business management degree from Plymouth University. Oversees operational management and service improvements across clinical and administrative functions.

Questions

How do I register with North Road West Medical Centre?

Register online via our website if you live within our catchment area. Provide ID documentation and complete health registration forms during your first month as a new patient.

What services require advance appointment booking?

Routine consultations, minor surgery procedures, and specialist clinics require advance booking. Urgent appointments are available daily for immediate medical concerns needing same-day assessment.

Can I request home visits?

Home visits are available for housebound patients or those too ill to travel. Request before 10:00 AM for same-day assessment by our duty clinician team.

How do I order repeat prescriptions?

Order repeat prescriptions online via our website, by post with stamped envelope, or using prescription request slips at reception. Allow 3 working days for processing standard requests.

What educational roles does the practice have?

We serve as a primary training practice for Plymouth University Peninsula Medical School, training medical students, GP registrars, and healthcare professionals across multiple disciplines.

Are evening or weekend appointments available?

Yes, enhanced access appointments are available outside normal hours and at weekends. Contact reception for availability of extended hours clinics.

Reviews (7)

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Jelena Adamik

Sep 05, 2021 Report

The worst surgery in Plymouth. Suggested to the patient with Covid-19 positive take a taxi or walk to surgery and back home. Don't care for spreading the virus. Surgery manager blamed their policy for failing provide the ambulance or other transport for patient with Covid-19.

Leesa Marshall

Jul 31, 2021 Report

Disgusting attitude from the receptionist they have no respect and gratitude they never have any care for patients in the surgery they don't wear face mask at all they talk to you like rubbish they should be replaced by genuine caring people who have sensitivity

Hayley London

Jul 29, 2021 Report

I cant comment as a patient but theyve always been good when I call on behalf of my Nan for advice etc.

James Walker

Jul 06, 2021 Report

The receptionist is lovely! Online/phone E consult .it doesn't work.The Time wasted hanging on the phone you want to hang yourself with the cord if you have to listen to Mozart one more minute.unless you go to hospital its impossible these days to speak to a doctor face to face.i can't rate my review very well.The odd occasion when I have seen Doctor Andrew pottor.he does listen.he is polite.he never over prescribes.he quite a good Doctor it's hard to build a relationship up with your doctor as I mentioned you just can't get a appointment these days.The system is broken.unless it goes back to the

Daryl Smith-Wightman

Feb 27, 2021 Report

Every time I come to this surgery they are always extremely late. Im currently sat here after getting a last second appoint for half 10 (which was booked at 09:40) and yet I still havent been seen and half an hour has already passed. I have been a member at this surgery for nearly 4 years and I dont think they have ever been on time and I have also never been with the same Doctor. On this occasion the receptionist was polite enough but normally theyre very rude and abrupt. The doctors however are always really polite, friendly and genuinely seem like the want to help.

Michelle Wetton

Feb 25, 2021 Report

Great doctors... Absolutly hurrendas reception staff! They are extremely rude on the phone and when you arrive at the surgery too. I cannot believe they get away with speaking to people the way that they do!

William Gay

Feb 23, 2021 Report

Having been a patient for 40 years, all the doctors & staff during this period have been helpful, polite & friendly. Going back to the 1980s a patient picked up the computer in reception & threw it at the staff, this is the reason the counter partition has been in place. They have a great deal to put up with, so don't be to quick to make bad criticisms. I'M ONLY SAYING!