Business Details
Your Trusted GP Practice in Rawtenstall
St. James Medical Centre is committed to delivering high-quality, patient-centred primary care through a holistic approach that prioritises clinical excellence and community well-being. Established to serve the Rawtenstall area, our practice offers a comprehensive range of services including GP consultations, chronic disease management, travel vaccinations, and home visits. Our multidisciplinary team, comprising experienced GPs, physician assistants, and healthcare professionals, utilises evidence-based practices to improve patient outcomes while adhering to NHS standards. We employ a triage system for efficient appointment management and provide 24/7 access to urgent care guidance via NHS 111. Our facilities support repeat prescriptions through multiple channels, including online systems and dedicated voicemail, ensuring medication continuity.We maintain rigorous quality assurance through CQC inspections and actively engage patients in health education initiatives. Our extended access services and structured clinics address diverse healthcare needs, from family planning to rheumatology treatments. We prioritise patient safety through regular medication reviews and diagnostic testing protocols. Our practice philosophy integrates modern medical advancements with compassionate care, fostering long-term patient-practitioner relationships. This commitment to excellence has solidified our reputation as a trusted healthcare provider in the Lancashire region.
Services
GP Appointments
Repeat Prescriptions
Home Visits
Travel Vaccinations
Smoking Cessation
Family Planning
Cervical Smears
Child Health Surveillance
Steroid Injections
Blood Tests
Highlights and features
- We operate under NHS quality standards with CQC accreditation
- Our multidisciplinary team includes experienced GPs and physician assistants
- We offer 24/7 access to urgent care guidance through NHS 111
- Our triage system ensures efficient allocation of medical resources
- We provide comprehensive chronic disease management programs
Associations and certifications
- Care Quality Commission (CQC)
Services
GP Appointments
Our GP appointments utilise a telephone/video triage system to determine appropriate care pathways. Patients receive initial assessments through remote consultations, with face-to-face appointments arranged when clinically necessary. The system ensures efficient resource allocation while maintaining patient safety through structured clinical evaluations.
Repeat Prescriptions
Repeat prescriptions are available through multiple channels including online systems, dedicated email, and 24-hour voicemail. Patients require 48 hours' notice for processing, with medication reviews conducted annually to ensure ongoing appropriateness and safety of prescribed treatments.
Home Visits
Home visits are provided for patients with genuine mobility limitations. Non-urgent requests require morning notification for scheduling, while urgent cases receive same-day attention during operating hours. Visits are prioritised based on clinical need through confidential patient information assessments.
Travel Vaccinations
Travel vaccine assessments require completion of pre-travel forms at least six weeks before departure. While some vaccines are NHS-funded, specific immunisations like yellow fever require private providers. Our service helps patients meet international health requirements while ensuring vaccination safety and efficacy.
Steroid Injections
Steroid injection services target inflammatory joint conditions through targeted corticosteroid administration. Treatments provide pain relief and improved mobility, with maximum three to four annual injections per joint recommended to balance therapeutic benefits with potential tissue effects.
Questions
How do I book a GP appointment?
All appointments use our telephone/video triage system. Contact us during operating hours to describe your health concern, and a GP will determine if face-to-face consultation is needed.
How can I request repeat prescriptions?
Use our online system, email the dedicated prescription team, or call our 24-hour voicemail service with your medication details and personal information.
What home visit arrangements exist?
Call before 10:30am for non-urgent visits. Urgent cases during operating hours will be prioritised, with out-of-hours emergencies directed to NHS 111.
Are travel vaccines available?
Basic travel vaccinations are offered by appointment. Complete pre-travel forms six weeks before departure. Some vaccines require private arrangements through specialist providers.
How are test results communicated?
Normal results aren't routinely notified. Abnormal findings trigger phone or letter contact. Blood test results typically take five working days for processing and review.
What family planning services are available?
We offer contraceptive advice and pill management during regular appointments. Practice nurses provide coil checks and general family planning guidance through booked consultations.
Reviews (7)
Grumpy Trucker
Oct 22, 2021
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Pity you can't give them a zero.
Worst medical centre by far. My medical centre at Bacup are 5 star, will see patients, been going there throughout this pandemic and about to get my flu jab there. On the other hand this joke of a medical centre will not even give an appointment out for the flu jab in fact still waiting for last year's appointment. Apparently they are struggling to get it, a tale I fail to believe. Within 30 seconds booked it at boots in Burnley instead. Terrible medical centre
Worst medical centre by far. My medical centre at Bacup are 5 star, will see patients, been going there throughout this pandemic and about to get my flu jab there. On the other hand this joke of a medical centre will not even give an appointment out for the flu jab in fact still waiting for last year's appointment. Apparently they are struggling to get it, a tale I fail to believe. Within 30 seconds booked it at boots in Burnley instead. Terrible medical centre
Brenda Fielding
Sep 30, 2021
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I would like to thank all reception staff for their help
Also nothing as been to much trouble they have really looked after me I can't praise them all enough. Also a special thank you to sorry Gladwinfield.for all the help she hS been to me .sorry not to say how good the nurses are special thanks to nurse Alexandrax
Also nothing as been to much trouble they have really looked after me I can't praise them all enough. Also a special thank you to sorry Gladwinfield.for all the help she hS been to me .sorry not to say how good the nurses are special thanks to nurse Alexandrax
Susan Currie
Mar 04, 2021
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I've always been very happy with the doctors and the reception staff here and appreciate how hard it must be to operate with increased demand during the pandemic
Caroline Holt
Dec 16, 2020
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Rarely take time to give feedback but felt it necessary to praise and recognise the support and service I have received over last 10 months. Dr Gladwinfield is outstanding and I cant thank her enough for what she has done.
Pedro Gonzalez
Sep 29, 2020
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Most of the doctors seem competent, however I cant say the same for the front of house/receptionists
Max Derbyshire
Aug 30, 2020
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Rang St James several times on Tue, again several times on Wed constantly engaged. Rang 111 on Thursday couldn't get through after 1hr. Rang 111 Fri at 8 am got through after 40 mins. 111 suggested I would receive a call within 6 hrs. Call received 5 hrs on referring me to am SMS message sent at 11 am. Was about to go to Walk in centre. St James's requested a photo to protect, patients, staff and.... Photo sent. Apparently corrupted. Asked if we could try again. Told them not to bother. Painful having to deal with this practice.
Rob Tee
May 26, 2020
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Appointment booking scenario of EVERYONE trying to call at 0800 and the - lines constantly engaged is utterly chaotic and ridiculous. Any conversations outsude that tiny window with "many" reception staff feels like they actively want to obstruct you
