Business Details
38 Years
experience
Your Trusted Carpet & Flooring Experts in Stroud
Established in 1988, Carpet Hotline Superstore has grown from a small retail warehouse to Stroud's largest carpet and flooring showroom. As a family-run business spanning over 40 years, we combine generational expertise with modern innovation to deliver exceptional products and service. Our team of professional fitters specialises in carpets, vinyl, laminate, wood flooring, and commercial rugs, ensuring quality installations tailored to both domestic and commercial needs.We prioritise customer satisfaction through free home estimates, same-day roll stock takeaways, and in-house fitting services. Committed to community support, we sponsor local sports teams and charities while maintaining a showroom stocked with premium flooring solutions. With flexible scheduling and a focus on transparency, we continue serving Gloucestershire with competitive pricing and trusted expertise.
Services
Carpets
Flooring
Rugs
Vinyl
Laminate
Wood Flooring
Commercial Rugs
Details
- Year established: 1988
Highlights and features
- Family-run business with 40+ years of local expertise
- Free home sizing and no-obligation estimates
- Same-day takeaway on all roll stock items
- In-house professional fitters for seamless installations
- Active community supporters since 1988
Services
Carpets
We offer an extensive range of carpets including wool, natural fibre, and manmade options. Our collection features various textures, patterns, and pile types to suit residential and commercial spaces. All carpets are available with professional fitting services to ensure perfect installation.
Flooring
Our flooring solutions include vinyl, laminate, and wood options for kitchens, living areas, and commercial environments. We provide expert advice on durability and maintenance, with same-day roll stock availability and precise measurement services for accurate installations.
Rugs
We supply premium rugs that add warmth and style to any room. Our collection includes various sizes, colours, and patterns with customisation options. Rugs offer an affordable way to transform spaces while complementing existing flooring solutions.
Vinyl
Luxury vinyl tile (LVT) flooring is available in multiple designs that mimic natural materials. This water-resistant option works well in high-traffic areas. We offer expert installation guidance and precise measurements for seamless application.
Laminate
Durable laminate flooring options replicate natural wood aesthetics at affordable prices. Our range includes scratch-resistant finishes and underlay solutions. We provide accurate measurements and professional fitting services for long-lasting results.
People
Dawn
Co-Founder
Co-founded the business in 1988, driving initial growth through customer-focused service. Continues to shape company values while maintaining community connections through local sponsorships and charity work.
Peter
Co-Founder
Established the first retail warehouse with Dawn in 1988. Oversaw multiple expansions including the 1997 superstore relocation. Maintains operational oversight while mentoring the next generation of leadership.
Christie
Director
Joined the family business in the early 2000s, spearheading expansion efforts. Brings modern business strategies while preserving traditional values. Focuses on maintaining long-term customer relationships and community engagement.
Neal
Operations Manager
Joined in 2020 with corporate sales experience. Implements modernisation initiatives while upholding customer service standards. Manages day-to-day operations and coordinates fitting teams for consistent service delivery.
Questions
Do you offer free home measurements?
Yes, we provide free home sizing and estimates with no obligation. Our team will visit at your convenience to ensure accurate measurements for your flooring project.
What flooring types do you stock?
We carry carpets (wool, natural fibre, manmade), vinyl, laminate, wood flooring, and commercial rugs. Our showroom displays the full range with options for every budget and requirement.
Are your fitters employed directly?
Yes, we use in-house professional fitters who handle installations from start to finish. This ensures consistent quality control and accountability for every project.
How long has the business operated?
We've served Gloucestershire since 1988 when Dawn and Peter opened the first warehouse. The current superstore has operated from its out-of-town location since 1997.
Do you support local community projects?
Yes, we actively sponsor local sports teams including Stroud Rugby Club and Brimscombe FC. We also donate to schools and charities like Barnardos through fundraising initiatives.
Can I collect flooring materials immediately?
Yes, same-day takeaway is available for all roll stock items. This service applies to carpet, vinyl, and laminate purchases when collected during our regular business hours.
Reviews (2)
Clare Grim
Dec 19, 2021
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On my first visit I met Christie who was warm and friendly so I was very keen to use them as a result. Their service has been excellent. They fitted new carpet throughout the whole 2 bedroom house and it looks stunning. Very happy.
Zena Aylward
Jul 18, 2021
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Easy selection of flooring, friendly staff who sorted the order and dates for the work efficiently and professionally, making my house move a bit less stressful. Thanks guys!
