Business Details
30 Years
experience
Luxury Country Hotel in North Norfolk
The Pheasant Hotel, nestled in the heart of North Norfolk, has been a beacon of refined hospitality since its founding in 1996. Rooted in the historic charm of Kelling, our establishment seamlessly blends centuries-old architecture with modern comforts, offering guests a tranquil retreat amid coastal and woodland landscapes. Our team, celebrated for its warmth and professionalism, curates experiences that reflect the region's heritagefrom locally sourced gourmet cuisine to meticulously restored accommodations. As part of the Coaching Inn Group, we uphold a legacy of excellence, evidenced by our AA-rosette accolade and commitment to sustainable practices.Every detail, from handcrafted amenities to curated walking trails, underscores our dedication to creating memorable stays. With a focus on personalized service, we cater to discerning travelers seeking authenticity, whether for leisure, weddings, or corporate events. Our accolades as a Which? Recommended Provider and Top UK Employer affirm our position as a leader in hospitality, ensuring every guest feels cherished and connected to Norfolk's timeless beauty.
Services
Luxury Accommodation
Fine Dining
Wedding Venues
Corporate Events
Dog-Friendly Stays
Afternoon Tea
Local Tours
Room Service
Spa Treatments
Conference Facilities
Details
- Year established: 1996
Highlights and features
- Family-run heritage with 28 years of hospitality expertise
- Award-winning cuisine using hyper-local Norfolk produce
- Historic 18th-century architecture with modern comforts
- Dedicated dog-friendly accommodations and amenities
- Award-winning event spaces for weddings and corporate gatherings
Associations and certifications
- AA-rosette
- Coaching Inn Group
What people say
Timeless elegance
Exceptional staff
Locally sourced cuisine
Perfect wedding venue
Tranquil setting
Services
Luxury Accommodation
Our 34 signature rooms combine historic charm with modern comforts. Features include premium linens, Harrogate toiletries, Dyson hairdryers, and Roberts radios. Choose from classic doubles, deluxe suites, or accessible family rooms, all designed for tranquility with bespoke Norfolk touches.
Fine Dining
Award-winning menus showcase seasonal Norfolk produce. The restaurant offers formal dining with candlelit tables, while the bar provides relaxed meals. Specialities include traditional Sunday roasts, afternoon tea with estate-grown ingredients, and festive menus celebrating British culinary heritage.
Wedding Venues
Host intimate ceremonies or grand celebrations in our historic spaces. The Orangery accommodates 80 guests, while the Kelling Room offers a cozier setting. Packages include bespoke catering, overnight stays, and personalized planning for weddings, vow renewals, or civil partnerships.
Dog-Friendly Stays
We welcome pets with tailored amenities including gourmet dog menus, walking routes, and designated dining areas. Two dogs allowed per room with no additional charges, ensuring both guests and their companions enjoy the same high standards of comfort.
Corporate Events
Our venues cater to conferences, team-building events, and training sessions. Facilities include high-speed WiFi, AV equipment, and breakout spaces. Packages combine professional services with Norfolk hospitality, including custom catering and 34 luxury rooms for delegates.
People
Kevin Charity
Founder
Established the Coaching Inn Group in 1996, transforming historic British inns into modern hospitality destinations while preserving their architectural heritage and community connections.
Adam Charity
Managing Director
Leads strategic growth initiatives for the Coaching Inn Group, focusing on sustainable tourism and enhancing guest experiences through technology integration and staff development programs.
Questions
What are check-in and check-out times?
Check-in is guaranteed from 15:00, with check-out at 11:00. Early arrivals and late departures can be arranged subject to availability.
Are pets allowed in the hotel?
Yes, we welcome dogs in designated rooms and public areas. No additional charges apply for up to two pets per room.
Can I book a wedding at The Pheasant?
Yes, we offer exclusive wedding packages for 2-80 guests across our historic venues, including catering, accommodation, and personalized planning services.
Is there parking available?
Complimentary on-site parking is available for all guests with no reservation required.
What dining options exist?
We offer fine dining in our restaurant, casual meals in the bar, and seasonal afternoon tea. Menus feature locally sourced Norfolk ingredients daily.
Are corporate event facilities available?
Yes, we provide meeting spaces for 8-40 delegates with AV equipment, custom catering, and overnight accommodation for business groups.
Reviews (7)
Tony Fisher
Jan 04, 2022
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Spent 2 days from New Years Eve at the Pheasant, from the moment of our arrival the staff were helpful, good humoured and nothing was too much trouble. We received chocolates and champagne in our beautifully immaculate and comfortable room, the bar had a great selection of wines and ales and the food choice and quality was brilliant. Champagne at midnight was a fantastic touch and the breakfasts are so varied and beautiful that you are spoilt for choice. Set in stunning surroundings, ample car parking , log fires just make this place a relaxing stress free break. This is our first visit but
Mark T.
Dec 07, 2021
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3 nights at the Pheasant last week as a last minute break with our 2 springer spaniels. As ever, the room was so comfortable, great Hypnos beds, good treats for the dogs. Evening meals and Breakfast taken in the conservatory as we wanted less formal - quality and choice absolutely excellent, Delicious food. Service is so good here, they remember you from previous visits, all of the team are So friendly and accommodating. This is a special hotel that Excels in providing 4 star quality and service in a relaxed, friendly manner.
Carl Brighty
Nov 25, 2021
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As always, The Pheasant was spot on with its service. Lovely and warm friendly atmosphere, food and drinks were impeccable. Staff were friendly and very courteous nothing was a problem, always a joy to eat here.
Jenny Dunbar
Nov 23, 2021
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Every aspect of this charming place was delightful....we felt welcomed and well looked after
The food was excellent.....will return!
The food was excellent.....will return!
Rachel S.
Nov 07, 2021
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We stayed at the pheasant for a wedding. The room was really clean with good facilities. The staff were really friendly and the service was excellent. We had breakfast the following morning which we were really impressed with. Again the staff and service we excellent. Couldn't fault any of it and will certainly be returning.
Tony Willenbruch
Sep 27, 2021
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This hotel is a real delight in every aspect from the warm welcome of friendly and efficient staff, a very high standard of accommodation in terms of comfort and facilities, excellent choice and served quality of food at all meals, to its quiet location with superb access to the North Norfolk coastal region. All members of the hardworking team take evident pride in what is on offer and there is particular emphasis on local produce and other small businesses.
James Busher
Sep 03, 2021
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Friendly welcome and highly trained staff made our stay perfect. A very warm welcome on arrival with short tour of the hotel and then taken to our room. A very comfortable room with plenty room to stretch out and relax - well equipped to make the stay really comfortable- would have preferred a walk in shower. The restaurant and orangery are very comfortable and the food and service was of a high standard ( portion size a tad on the large size !) nonetheless did not stop us really enjoying our meals . The hotel is clearly suffering from staff shortages ( like lots of hospitality) and it was
