Business Details
Emergency
services
Welcome to Westbourne Medical Centre
Westbourne Medical Centre is an innovative NHS practice rooted in traditional values, dedicated to delivering exceptional patient-centred care. Our multidisciplinary healthcare team combines expertise with compassionate service, ensuring continuity of care through named GPs who oversee individual patient needs. We prioritise accessibility, offering services such as online consultations, home visits, and extended hours for enhanced convenience. Our commitment to innovation is evident in our adoption of emerging technologies to improve patient engagement and access. With over two decades of service, we have established ourselves as a trusted provider in Bournemouth, supporting diverse communities including armed forces veterans and LGBTQIA+ individuals.Our focus on holistic health extends to mental wellbeing, chronic condition management, and preventive care, underpinned by partnerships with local health organisations. We adhere to rigorous clinical standards, ensuring transparency, ethical practice, and patient safety. Through continuous improvement and community collaboration, we strive to meet evolving healthcare demands while maintaining the personal touch that defines our practice.
Services
GP Appointments
Vaccinations
Blood Pressure Monitoring
Mental Health Support
Online Services
Highlights and features
- We provide patient-centred care with a named GP overseeing individual healthcare needs
- Our multidisciplinary team offers expertise in chronic disease management and mental health
- We utilise innovative technology for improved access and patient engagement
- We support vulnerable populations including armed forces veterans and LGBTQIA+ individuals
- Our practice maintains partnerships with local health organisations for comprehensive care
Associations and certifications
- Armed Forces Covenant
What people say
Friendly receptionists
Wide range of nurses
Understanding, empathetic doctors
Excellent standard of care
Efficient, kind staff
Services
GP Appointments
Our general practice appointments provide comprehensive primary care through experienced GPs. Patients receive continuity of care with named doctors overseeing their medical needs. We offer face-to-face, telephone, and online consultations for convenience. Our triage system ensures timely access to appropriate clinicians.
Vaccinations
We deliver essential vaccination programmes including annual flu jabs and COVID-19 immunisations. Our clinics operate extended hours during peak seasons. The practice follows NHS guidelines to ensure safe, effective immunisation for all eligible patients.
Mental Health Support
Our mental health provision includes initial assessments, ongoing support, and referrals to specialist services. We collaborate with Dorset mental health partners to address anxiety, depression, and serious mental illness. Physical health checks are integrated for SMI patients.
Online Services
Patients can access medical records, book appointments, and order prescriptions through secure digital platforms. Our online triage system streamlines care requests while maintaining data confidentiality. We provide guidance for users requiring technical assistance.
Blood Pressure Monitoring
We offer home blood pressure monitoring programmes with digital tracking tools. Patients receive guidance on accurate measurement techniques and interpretation of readings. Our clinicians use these records to assess cardiovascular risk and adjust treatment plans.
Questions
How do I register as a new patient?
Visit our website to complete online registration or contact us directly. Proof of address and ID are required. We accept patients within our Bournemouth catchment area.
What online services are available?
Access medical records, book appointments, order prescriptions, and complete consultation forms digitally through our secure NHS-approved platforms.
How can I access emergency care?
Dial 999 for emergencies. For urgent non-emergency medical issues outside hours, contact NHS 111 for guidance and referrals.
Do you offer vaccination clinics?
Yes, we provide annual flu jabs, COVID-19 vaccines, and routine immunisations. Check our schedule for specific clinic dates and times.
What mental health support do you provide?
We offer initial assessments, physical health checks for SMI patients, and referrals to specialist services. Our team collaborates with Dorset mental health partners for comprehensive care.
How do I access blood pressure monitoring?
Request a home monitoring kit from our nurses. Complete five days of readings then return the form for clinical review and follow-up.
Reviews (5)
Susan Fortescue
Jan 03, 2022
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The staff at Westbourne Medical Centre have consistently provided me with excellent care both before and during the pandemic. In recent months I have had one face face consultation and several phone consultations with my GP. I have had two face to face consultations with the excellent musculoskeletal practitioner Ian Kennedy. My advice is to use the online form on the home page of the WMC website. It is a bit tedious to complete but in my experience you will get a reply very quickly. Thank you WMC!
Elizabeth Mytton
Nov 26, 2021
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The quality of care provided to me has been outstanding. The teamwork between the different professionals enables an excellent service to be provided. Ive been a patient at the practice for over 20 years and have been treated to a very high standard throughout that time and especially during the difficult past two years.
Vijeta T.
Nov 15, 2021
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Fantastic walk in vaccination clinic experience. It was very well organised, staff were friendly and very efficient. Thank you
Gary Sait
Oct 28, 2021
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I called about stomach problems on Wednesday, after taking an age to get through I was asked to fill in an on line survey about my symptoms which seemed never ending and circuitous. When complete I was told I could expect a call from my doctor the following Tuesday! That is six full days after my initial call. The option is to call up at 8am as an emergency. If this is all Westbourne Medical centre has to offer I'd better move to another surgery. Hopeless
Nick Duer-Duncombe
Oct 03, 2021
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My wife and I have used Westbourne Medical Centre for over eight years and have never had any complaints. Indeed, two days ago I had a face to face consultation with Dr Ian Kennedy and was seen on time and given the most professional and detailed consultation, with a very satisfactory outcome. During 2020 we had an urgent need to see a doctor, which we did, resulting in a visit to Poole Hospital and a further face to face consultation. We cannot understand the negative reviews but would recommend the Centre to anyone.
