Business Details
Emergency
services
Expert Locksmith Services in Inverness
City Locks Co has been serving Inverness and the Highlands for over two decades, establishing itself as a trusted name in the locksmith industry. Our team combines over 60 years of collective experience with compliance to British Standard BS3621, ensuring insurance-compliant security solutions for both domestic and commercial clients. As a family-run business, we prioritise honesty, reliability, and customer service, operating two fully equipped mobile units to resolve 99% of issues during the first visit.Our 24-hour emergency service responds within four hours, and our expertise spans lock fitting, repairs, master key systems, and access control. We serve areas from the Western Isles to Aberdeen and as far south as Dalwhinnie, maintaining a reputation built on quality workmanship and local market knowledge.
Services
Lock opening
Lock repairs
Multi-point locks
uPVC door locks
Garage door locks
Window locks
Master key systems
Keyed alike systems
Key safes
Safe work
Highlights and features
- Family-run business with 20+ years of local experience
- Team combines 60 years of locksmith expertise
- BS3621-compliant locks ensure insurance coverage
- 24-hour emergency service with 4-hour response
- Fully equipped mobile units for first-visit repairs
Associations and certifications
- BS3621
What people say
Brilliant Service
Fast friendly service
Exceptional service
Highly recommend
Professional and efficient
Services
Lock Repairs
Our experienced technicians diagnose and repair faulty locks, ensuring optimal functionality while maintaining security standards. We assess whether repair or replacement offers the best long-term solution for your specific lock type. With mobile workshops equipped to handle 99% of cases, we typically complete repairs during the first visit.
Emergency Lockouts
Available round-the-clock with a 4-hour response guarantee, our emergency service handles urgent lockouts for homes and businesses. Fully equipped vehicles enable immediate resolution of misplaced keys or security breaches. Customers consistently praise our prompt arrival and professional handling of high-pressure situations.
Master Key Systems
We design custom master key systems allowing selective access across multiple doors and locks. This solution benefits commercial properties requiring tiered access permissions while maintaining security. Our systems accommodate various lock types including door, cabinet, and padlock configurations.
Keyed Alike Systems
Our keyed alike systems enable multiple locks to operate from a single key, ideal for residential and commercial properties. This simplifies access management for large buildings or multi-door facilities. We ensure consistent keying across new installations or retrofitted existing systems.
Safe Services
With over 20 years' experience, we provide safe entry, repairs, and maintenance for residential and commercial clients. Our specialists handle hotel safes, bank vaults, and retail security systems. We combine technical expertise with discreet service for sensitive security requirements.
Questions
Do you offer 24-hour emergency services?
Yes, we provide 24/7 emergency locksmith services with a guaranteed 4-hour response time for urgent lockouts.
Which areas do you cover?
We serve the entire Scottish Highlands, from the Western Isles to Aberdeen and as far south as Dalwhinnie.
Why choose a BS3621-compliant lock?
BS3621-compliant locks meet insurance requirements for security, ensuring your property remains covered by general insurance policies.
Can you repair existing locks?
Yes, our technicians assess lock condition and advise whether repair or replacement offers the best long-term solution for your specific lock.
Do you require identification?
Yes, we may ask for photographic ID before accessing premises, safes, or duplicating keys for security purposes.
How quickly can you respond?
Emergency calls receive a 4-hour response guarantee, with most routine appointments completed during the first visit.
Reviews (4)
Gill Sutherland
Feb 20, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Have used City Locks before, 1st class service delighted and highly recommeded
Service:Building lockout
Have used City Locks before, 1st class service delighted and highly recommeded
Service:Building lockout
Shona Marello Marello
Dec 21, 2020
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Positive:Professionalism,Punctuality,Quality,Value
First class, professional local business. Highly recommend 5*
Service:Repair hardware
First class, professional local business. Highly recommend 5*
Service:Repair hardware
Paul Phillips
Jun 07, 2020
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Positive:Professionalism,Punctuality,Value
Replace lock to cottage. Professional service - arrived when expected and decent price too. Recommended.
Service:Building lockout
Replace lock to cottage. Professional service - arrived when expected and decent price too. Recommended.
Service:Building lockout
Tracy Maclean
Oct 26, 2019
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Locked myself and 2 children out of house. Excellent service from start to finish. Ian arrived promptly and calmed situation and got us all into house. Couldn't recommend highly enough