Business Details
Emergency
services
Trusted Senior Care Homes in Hove
Carlton House has been family-run for over two decades, delivering compassionate residential and nursing care across Sussex. We operate five registered care homes, including specialized facilities for adults with enduring mental health issues and dementia. Our team of experienced professionals, including Operations Manager Robin Corker and Compliance Manager Paula Devonport, ensures compliance with CQC and Local Authority standards while maintaining a homely atmosphere. Our philosophy centers on respecting individual dignity, promoting independence, and fostering a supportive environment for residents. With tailored care plans and a focus on physical, social, and emotional well-being, we provide both long-term and respite care.Our homes feature accessible gardens, regular community outings, and personalized dietary support, reflecting our commitment to quality care. As industry leaders, we combine operational expertise with financial oversight from Director Romi Pinsent to maintain excellence. Residents and families consistently praise our staff's kindness, the warm atmosphere, and the emphasis on resident autonomy. We actively engage with families and the wider community, ensuring transparency and trust in all our practices. This dedication to compassionate, person-centred care has established us as a respected provider in senior living services.
Services
Residential Care
Nursing Care
Dementia Support
Mental Health Services
Respite Care
Highlights and features
- Family-run with over 20 years of specialist care experience
- Expert staff trained in dementia and mental health support
- Personalized care plans respecting individual independence
- Homely environments with accessible gardens and community outings
- Compliance with CQC standards and transparent operations
What people say
Incredibly caring staff
Happy residents
Freedom to come and go
Good dietary support
Well-maintained gardens
Services
Residential Care
Our residential care provides 24-hour support in a homely environment for adults with dementia and mental health needs. Residents enjoy private bedrooms, communal lounges, and tailored activities promoting social engagement. We prioritize independence while ensuring safety and comfort through trained staff.
Nursing Care
Specialized nursing care is available for residents requiring clinical support due to chronic conditions. Our qualified nurses work alongside GPs and specialists to manage complex health needs while maintaining a dignified living environment. Regular health monitoring and medication management are integral to this service.
Dementia Support
We offer dedicated dementia care with staff trained in person-centred approaches. Our secure environments feature memory aids and structured routines to reduce confusion. Families receive regular updates on their loved one's well-being and engagement in therapeutic activities.
Mental Health Services
Our mental health recovery homes support adults with enduring conditions through therapeutic programs and medication management. Staff receive specialized training to handle complex behavioral needs while promoting gradual reintegration into community activities when appropriate.
Respite Care
Flexible respite care provides temporary support for caregivers and trial stays for potential residents. Our facilities accommodate short-term needs with the same personalized attention as long-term placements, subject to availability in designated homes.
People
Russell Pinsent
Proprietor
With over 20 years in residential care, Russell co-founded Carlton House to provide dignified living environments for vulnerable adults. His leadership focuses on operational excellence and maintaining family values across all homes.
Fiona Pinsent
Proprietor
Fiona co-leads the business with extensive experience in care home management. She oversees quality assurance and resident welfare, ensuring homes meet regulatory standards while preserving compassionate care principles.
Romi Pinsent
Director
As finance director, Romi manages financial operations and compliance. She collaborates with managers to maintain fiscal responsibility while supporting care quality improvements across the five Sussex-based homes.
Robin Corker
Operations Manager
Robin leads daily operations across all homes, focusing on staff development and service consistency. With 15+ years in care management, he ensures smooth implementation of policies while maintaining resident-centered practices.
Paula Devonport
Compliance Manager
Paula oversees regulatory compliance and staff training programs. Her role ensures adherence to CQC standards through regular audits and development initiatives that maintain the company's reputation for excellence.
Questions
What types of care do you offer?
We provide residential care, nursing care, dementia support, and mental health services across five Sussex homes, with respite care available subject to availability.
Do you accept emergency placements?
Emergency support is considered when possible, though we cannot guarantee immediate availability due to our personalized care approach.
How do you involve families?
We encourage family participation through regular visits, care plan discussions, and updates on resident well-being while respecting individual privacy preferences.
What activities are available?
Residents enjoy garden access, local outings to garden centres and cafes, and tailored therapeutic activities promoting physical and social engagement.
How do you ensure care quality?
Regular CQC compliance checks, staff training programs, and feedback mechanisms ensure consistent quality across all homes, with management oversight from Robin Corker and Paula Devonport.
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