Business Details
20 Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in Cambridge
Established in 2006 by Robert Bell and Al Benton-Jones, Duck Plumbing has grown steadily through word of mouth. Our team of dedicated plumbers, multi-traders, and office support staff prioritise prompt response times, regular progress updates, and high standards of work delivered in a tidy, safe, and sympathetic manner. We are OFTEC and Gas Safe Registered, enabling us to install, repair, and service natural gas and oil-fired systems. Our expertise spans new boiler installations, bathroom renovations, power flushing, renewable energy solutions, and property maintenance. We serve domestic and light commercial clients across Cambridge, London, Newmarket, and surrounding areas, covering postcodes CB1 - CB25, IP28 - IP33, and SW1 - W11.Our commitment to quality is evidenced by our eight-year partnership with Godolphin Management Company Ltd and testimonials highlighting our technical excellence, customer communication, and rapid response times. We guarantee all work and ensure no unnecessary tasks are performed, maintaining long-term relationships with homeowners, landlords, and management companies. Our team combines technical proficiency with a client-centric approach, ensuring compliance, minimal disruption, and a finished environment cleaner than found. With over 15 years of operational history, we continue to grow organically while upholding our reputation for reliability and professionalism.
Services
New Boiler Installations
Bathroom Installations
Power Flushing
Renewable Energy
Property Maintenance
Central Heating
Gas Safety Inspections
Leak Repairs
Landlord Certificates
Underfloor Heating
Details
- Year established: 2006
Highlights and features
- We offer over 15 years of combined experience in plumbing and heating installations.
- Our team holds Gas Safe and OFTEC certifications for gas and oil systems.
- We guarantee all workmanship with no unnecessary tasks performed.
- Our engineers provide rapid response times for emergency plumbing issues.
- We serve domestic and commercial clients across three major UK regions.
Associations and certifications
- OFTEC
- Gas Safe Register
What people say
Prompt and cheerful service
Efficient and professional
Rapid response times
Technical expertise
Excellent communication
Services
New Boiler Installations
We specialise in gas and oil boiler installations, certified by Gas Safe and OFTEC. Our engineers ensure efficient, compliant installations with minimal disruption. Clients benefit from improved energy efficiency, reduced heating costs, and guaranteed workmanship, with options for smart thermostat integration.
Bathroom Installations
From full bathroom overhauls to shower upgrades, our team delivers tailored solutions. We handle tiling, plumbing, and electrical work, ensuring compliance with building regulations. Clients receive functional, aesthetically pleasing spaces completed efficiently by experienced tradespeople.
Power Flushing
Our power flushing service removes sludge and debris from central heating systems. This non-invasive process improves system efficiency, extends boiler lifespan, and restores optimal heat distribution. Clients experience reduced energy bills and fewer breakdowns after this quick, minimally disruptive procedure.
Renewable Energy
We install solar thermal systems, air-source, and ground-source heat pumps. Our renewable solutions reduce carbon footprints and energy costs while maintaining comfort. Clients receive expert advice on system selection, government incentives, and integration with existing infrastructure.
Property Maintenance
Our multi-skilled traders handle plumbing, electrical, and general maintenance tasks. Services include leak repairs, tap replacements, and emergency call-outs. Clients benefit from a one-stop solution for property upkeep, with a focus on durability and minimal disruption.
People
Robert Bell
Owner/Director
Co-founder with over 15 years in the plumbing industry. Focuses on operational strategy and client relationships, ensuring adherence to quality standards across all projects.
Al Benton-Jones
Owner/Director
Co-founder managing technical operations and team development. Combines engineering expertise with hands-on experience to maintain service excellence and regulatory compliance.
Sorin
Engineer
Specialises in heating system installations with a focus on client communication. Recognised for meticulous workmanship, problem-solving, and ensuring minimal property disruption during complex projects.
Mihai
Engineer
Experienced in bathroom renovations and tiling. Prioritises client preferences while delivering technically sound installations, consistently exceeding expectations in both functionality and aesthetics.
Billy Hunt
Plumber
New team member specialising in boiler servicing. Demonstrates professionalism and attention to detail, quickly integrating into the team while maintaining high service standards.
Questions
Are your engineers Gas Safe registered?
Yes, all our gas engineers hold current Gas Safe certifications for safe, legal installations.
Do you offer emergency plumbing services?
We provide 24/7 emergency call-outs for urgent plumbing and heating issues.
What areas do you cover?
We operate across Cambridge, London, Newmarket, and surrounding regions including Suffolk and Greater London postcodes.
Can you install renewable heating systems?
We offer full installation of solar thermal, air-source, and ground-source heat pump systems.
Do you guarantee your work?
All installations and repairs come with a comprehensive guarantee as standard.
How quickly can you respond to service requests?
We prioritise rapid response times, typically attending emergencies within 2-4 hours.
Reviews (3)
Jonny Oliver
Jul 13, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Duck have been twice to my house to install a boiler and fix a leaking toilet. I've been very impressed both times - very reasonable quotes and they turned up on time and did the work with no problems. Have spoken to them on other occasions about potential work and they are always helpful and never pushy.
Duck have been twice to my house to install a boiler and fix a leaking toilet. I've been very impressed both times - very reasonable quotes and they turned up on time and did the work with no problems. Have spoken to them on other occasions about potential work and they are always helpful and never pushy.
Lindsey Allen
Jul 28, 2019
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My experience with Duck Plumbing's property maintenance service was extremely disappointing. I used their service at my landlord's request. While the main office was friendly enough, the serviceman they sent out was impolite and incompetent. A TV bracket installation that should've taken 30-60 minutes ended up taking two hours plus. He kept having to return to his vehicle to get glasses, his toolbox, etc. that he for some reason did not carry with him; we had to call the TV manufacturer to confirm how to remove the stand since he refused to consider our instructions and simply wouldn't offer any
Parimal Dayal
May 22, 2019
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Called them on 2 occasions on recommendation. First time to sort out sluggish flow in the sink tap. Dyno-rod had attended 3 times,
and even made me change the tap, but the sluggish flow did'nt improve.
Duck plumbing diagnosed an obstruction behind the tap within 10 mins and resolved the flow
in the next 15 mins. Second time to install a shower pump. The price of the pump was very competitive and
the installation took 90 mins, without fuss or disruption. Others (all big names) had quoted for
installation time as 4-5 hours and the Pump price was not competitive either. The engineer who attended
and even made me change the tap, but the sluggish flow did'nt improve.
Duck plumbing diagnosed an obstruction behind the tap within 10 mins and resolved the flow
in the next 15 mins. Second time to install a shower pump. The price of the pump was very competitive and
the installation took 90 mins, without fuss or disruption. Others (all big names) had quoted for
installation time as 4-5 hours and the Pump price was not competitive either. The engineer who attended
