Business Details
19 Years
experience
Your Trusted Real Estate Partner in London
Established in 2007, Home & Away Estates delivers professional property services with a local approach. Our team possesses unparalleled knowledge of the property market, prioritising exceptional customer service. We are committed to maintaining high standards and are members of The Property Ombudsman service. Our staff undergo rigorous training and receive ongoing coaching, supported by experienced Directors. Chris and Katia, our Directors, bring over 30 years of landlord experience, ensuring expert guidance through every transaction.We focus on understanding each property to provide quality housing and tenants, offering comprehensive letting services. Our success relies on client satisfaction, and we strive to deliver excellent service consistently, ensuring clients feel supported throughout their property journey.
Services
Property Letting
Tenant Management
Rental Collection
Property Management
Valuation Services
Inventory Reports
Gas Certificate Organisation
EPC Assistance
Deposit Handling
Tenant References
Details
- Year established: 2007
Highlights and features
- We offer over 30 years of combined landlord experience.
- Our team receives professional training and ongoing coaching.
- We prioritise exceptional customer service and market expertise.
- We are members of The Property Ombudsman service.
- We provide comprehensive, tailored property management solutions.
Associations and certifications
- NAEA Propertymark
Services
Property Letting
We advertise properties on major portals and source suitable tenants. Our team conducts reference checks and prepares assured shorthold agreements. We handle deposit collection and ensure compliance with legal requirements, providing landlords with a seamless letting process.
Property Management
Full management includes rent collection, tenant communication, and property maintenance oversight. We organise gas safety certificates and EPCs, ensuring ongoing compliance. Our services reduce landlord responsibilities while maintaining property standards.
Tenant Management
We manage tenant relationships from application to tenancy end. This includes handling deposits, addressing maintenance requests, and resolving issues. Our approach ensures smooth tenancies and protects landlord interests through clear communication and documentation.
Valuation Services
Our experts provide accurate property valuations to determine market rent. Using local market knowledge, we assess comparable properties and current trends. This service helps landlords set competitive rental prices and maximise returns.
Deposit Handling
We securely hold tenant deposits and register them with MyDeposits. We manage deposit deductions for damages, ensuring fair resolution between landlords and tenants. Our process complies with legal requirements and protects all parties' interests.
People
Chris
Director
With over 30 years of landlord experience, Chris oversees property management and tenant relations. He ensures operational excellence and client satisfaction through his deep market knowledge and commitment to service standards.
Katia
Director
Katia brings extensive letting expertise, focusing on property valuations and landlord advisory. Her background in real estate ensures strategic guidance for clients, combining practical experience with innovative solutions for successful outcomes.
Questions
What fees do you charge for letting services?
Our fees range from 8-10% of annual rent depending on service level, with tenancy changes capped at £50 inc VAT.
How do you handle tenant referencing?
We conduct thorough reference checks including credit history, employment verification, and previous landlord references to ensure reliable tenants.
What property management services do you offer?
We provide rent collection, maintenance coordination, gas certificate organisation, and ongoing compliance management for landlords.
How are deposits protected?
Deposits are registered with MyDeposits, a government-approved scheme, ensuring secure handling and fair dispute resolution processes.
Do you offer 24/7 emergency support?
Our office hours are 10am-4pm Mon-Fri, but we provide emergency contact details for urgent property issues outside these times.
What areas do you cover?
We primarily operate in London and surrounding areas including Finchley, St Albans, and Crouch End.
Reviews (5)
Ahmed Ludin
Oct 28, 2021
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I was tenant with them for 4 years and 10 months and I have had very difficult times with them not respect with zero attitude and I left the property last month and they sent me bill for 2585 which is not acceptable for me and I am completely disappointed from them and now I have to take them to court for that bill. I do not recommend this Home&Away Estate Egent to anyone. Avoid avoid avoid. They havent gave me fully refurbished property but they want to renew they property in my deposit, luckily I living local and I will tell to whole communities how bad and rude service they got and your
Marius Cezar Munteanu
Jan 23, 2019
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Karl has done an amazing job in helping us secure our home. We're really happy with the service and we really appreciated his professionalism and dedication to make the deal happen. The whole process hasn't been easy, but he really took his time to answer our questions and keep us informed all the time. An outstanding estate agent that goes above and beyond, very friendly and approachable. Thank you!
Andreas Flokkas
Jan 06, 2019
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A very friendly and very professional family run Estate Agents, we chose them over other local agents to sell our family home. What swayed us was Karl Conor, his professionalism, honesty, excellent communication, and determination in overcoming various challenges resulting in a successful outcome with the sale of our home. We will definitely use them again.
Stephen Raymond
Aug 29, 2018
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Our experience of working with Home and Away Estate Agents has been a satisfying and satisfactory one. All members of the team we had contact with were friendly and pleasant and if involved in a task requested by Karl most efficient.
Karl Connor our main contact conducted himself in a calm and professional manner, giving maximum support to us as vendors and also to our purchasers, smoothing the path through the conveyance of our property which could have been problematic, demonstrating knowledge, ingenuity, flair and good humour and helping to resolve issues with an uncooperative tenant.
On
Karl Connor our main contact conducted himself in a calm and professional manner, giving maximum support to us as vendors and also to our purchasers, smoothing the path through the conveyance of our property which could have been problematic, demonstrating knowledge, ingenuity, flair and good humour and helping to resolve issues with an uncooperative tenant.
On
Nicos Michael
Aug 27, 2018
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Negative feedback are a setup. What can i say about this company? Who else answers the phone at 3am? Got locked out and was in by 4. Honest, hard working and care about their tenants. Ive been there when tenants have gone in to pay and they act like they are friends for years. People who trash their home will bear the consequences if they then leave negative reviews then its their problem. I will never leave Home and Away for another agency. 4 years and still going strong. Love them.
