Business Details
50+ Years
experience
Emergency
services
Your Trusted Funeral Service in Stockton-on-Tees
Established in 1971, Crake and Mallon Funeral Service has been a cornerstone of the Teesside community for over five decades. Our family-owned business combines deep local knowledge with over 350 years of collective experience across our dedicated team, ensuring every funeral arrangement reflects the unique life being commemorated. We prioritise transparency in pricing and flexible payment options, offering standardised price lists and complimentary Order of Service booklets to support families during challenging times. Our comprehensive services include traditional funerals, pre-paid funeral plans, memorial design, and bespoke memorial jewellery, all delivered with unwavering compassion. As an independent company, we maintain direct control over operations, ensuring 24/7 availability through our in-house team rather than third-party call centres.Our premises in Norton Road, originally a Wesleyan Chapel, house state-of-the-art facilities including six private Chapels of Rest and extensive mortuary services. We actively engage with the community through charitable donations and local custom expertise, guided by the founding principles of our late patriarch Robert Crake. With 27 staff members and three generations of the Crake and Ross families involved, we continue to evolve while preserving our heritage. Our commitment to excellence is evidenced by numerous client testimonials praising our meticulous attention to detail, empathetic support for bereaved families, and ability to accommodate special requirements such as long-distance arrangements during pandemic restrictions.
Services
Funeral Arrangements
Pre-Paid Funeral Plans
Memorial Services
Memorial Jewellery
24/7 Bereavement Support
Details
- Year established: 1971
Highlights and features
- Family-owned service with 50+ years' heritage in Teesside
- 24/7 direct support from in-house team members
- Transparent pricing with standardised price lists online
- Complimentary funeral notices in Evening Gazette
- 350+ years combined experience across dedicated staff
What people say
Nothing too much trouble
Excellent organisation
Compassion personified
Devastating time easier
Long-distance support
Services
Funeral Arrangements
We provide comprehensive funeral arrangements tailored to individual wishes and budgets. Our experienced team guides families through every decision, from venue selection to transportation logistics. With transparent pricing and no hidden fees, we offer standardised price lists alongside complimentary Order of Service booklets and funeral notices in the Evening Gazette.
Pre-Paid Funeral Plans
Our pre-paid funeral plans allow individuals to arrange financial provisions for future funeral costs at today's prices. These bespoke plans ensure personal wishes are documented and protected against inflation. We provide no-obligation quotations and work closely with clients to create arrangements that reflect their specific requirements and cultural preferences.
Memorial Services
We offer complete monumental services including new memorials, additional inscriptions, and restoration work. Our experts advise on cemetery regulations and provide detailed written quotations. With access to leading designers, we create lasting tributes that comply with local authority guidelines while maintaining personal significance and artistic quality.
Memorial Jewellery
Our memorial jewellery collection provides tangible keepsakes to honour loved ones. We showcase leading designers' work through physical displays and brochures. Each piece comes with a written guarantee and warranty, ensuring quality and durability. These items offer comfort through personal, wearable tributes that maintain emotional connections.
24/7 Bereavement Support
Our team provides round-the-clock support for immediate bereavement needs. Direct phone lines connect callers with in-house staff rather than third-party services. This ensures consistent care from initial contact through final arrangements, including assistance with urgent requirements and long-distance coordination during exceptional circumstances like pandemic restrictions.
People
Alison Crake
Senior Partner
Third-generation funeral director with MBA and FCMI qualifications. Leads the business with commitment to community service, maintaining family values while modernising operations. Actively involved in strategic development and client care.
Robert Crake
Senior Partner
Experienced funeral director continuing family legacy established in 1971. Provides operational leadership alongside sister Alison. Combines traditional values with contemporary service standards to maintain high client satisfaction levels across Teesside.
Louise Ross
Business Support Manager
Manages administrative operations with personal commitment to compassionate service. Represents the fourth generation of the family business. Coordinates team activities to ensure efficient service delivery while maintaining empathetic client interactions.
Questions
What funeral services do you offer?
We provide traditional funerals, pre-paid plans, memorial services, and commemorative jewellery. Our services include venue arrangements, transportation, and documentation support.
How are your prices structured?
We publish standardised price lists with transparent breakdowns. No hidden fees apply, and we offer complimentary Order of Service booklets and funeral notices.
Do you offer 24/7 support?
Yes, our direct phone lines operate 24 hours daily. You'll always speak with our in-house team, not third-party call centres.
Can I pre-plan a funeral?
Yes, our pre-paid funeral plans let you arrange financial provisions at today's prices with flexible payment options and guaranteed service specifications.
How do you handle special requirements?
Our team accommodates specific needs including wheelchair access, long-distance arrangements, and cultural customs through personalised planning and dedicated support.
What memorial options exist?
We offer headstones, inscriptions, restoration work, and memorial jewellery. Our designers create bespoke tributes compliant with cemetery regulations and personal preferences.
Reviews (4)
Kath Sharp
Sep 27, 2021
Report
The standard of service and care we received was second to none. Lee and the whole team were caring and empathetic, which made organising Mum's funeral so much easier. The attention to detail was fantastic and made this difficult time a great way to celebrate Mum's life, giving us positive memories which has meant such a lot.
Mazey
Jun 21, 2021
Report
Amazing, staff go above and beyond, make it a little easier in such a hard time, not one single negative, every thing went like clockwork, and was beautiful, thank you all
Dawn Binns
Jun 16, 2021
Report
On behalf of myself and all of Darren's family in Bradford, I would like to say a big Thankyou to all the staff at Crake & Mallon, for the fantastic service. They treated Darren and family with the upmost respect and dignity at such a hard time.
Thankyou for making such a hard day into a memorable one.
Thankyou
Dawn Binns ~ Sister of the late Darren Binns
Thankyou for making such a hard day into a memorable one.
Thankyou
Dawn Binns ~ Sister of the late Darren Binns
Dawn Steele
May 24, 2021
Report
I would highly recommend this company, from start to finish nothing has been too much trouble, they have taken care of our familys wishes at this difficult and sad time, we are forever grateful, it was a wish from our mum to choose this company and she certainly chose wisely, many thanks to Kevin our funeral director and Emma and the office team
