Business Details
50+ Years
experience
Expert Watch & Jewelry Repair in Portsmouth
Robin Martin & Partners has been a family-run business since 1959, serving clients in Portsmouth and surrounding areas. With three generations of expertise and over 100 years of combined experience, we specialize in precision repairs for quartz and mechanical watches, including authorized servicing for Rolex, Omega, and other premium brands. All work is completed in-house using genuine parts, ensuring quality and reliability.Our commitment to excellence extends to jewelry repairs, clock restoration, and personalized customer service. As an established service center, we prioritize transparency, offering clear pricing and guarantees on all repairs. Our team of accredited technicians and experienced craftsmen continues to uphold the legacy of craftsmanship and trust built over six decades.
Services
Watch Servicing
Jewelry Repairs
Clock Restoration
Ring Resizing
Rhodium Plating
Gemstone Replacement
Case Overhaul
Pendant Repairs
Earring Repairs
Pressure Testing
Details
- Year established: 1959
Highlights and features
- Family-run business with over 60 years of heritage
- All repairs completed in-house by accredited technicians
- Authorized service center for 8+ luxury watch brands
- Express repair service available for urgent needs
- 100+ years combined experience across three generations
Associations and certifications
- Rolex
- Omega
- Longines
- Rado
- Tissot
- Hamilton
- Mido
- Certina
- Tag Heuer
- Zero West
Services
Rolex Servicing
Our Rolex servicing includes full movement calibration, replacement of worn parts, pressure testing, and 2-year guarantee. Using genuine components, we ensure optimal performance and longevity for your timepiece. Services start at 360.
Ring Repairs
Specialist ring repairs for resizing, stone replacement, and rhodium plating. We handle precious metals and gemstones with care, offering a 6-month guarantee. Prices start at 40 for resizing.
Clock Restoration
Mechanical clock servicing including movement overhaul and case restoration. Our BHMI-certified technician addresses desynchronization and timekeeping issues. Competitive pricing for modern and antique clocks.
Jewelry Polishing
Professional cleaning and polishing to restore shine to silver, gold, and platinum jewelry. Services start at 25, with rhodium plating available for enhanced durability and appearance.
Gemstone Replacement
Precise gemstone replacement and claw retipping for rings and jewelry. We match stone colors and provide secure settings, with repairs starting at 48 for basic replacements.
People
Robin Martin
Founder
Established the business in 1959, focusing on mechanical clock repairs. Now semi-retired but still provides expert clock restoration services.
Russell Martin
Accredited Rolex Technician
Apprenticed under Robin since 1999, now authorized repairer for 8+ luxury watch brands. Specializes in mechanical and quartz watch servicing.
Kevin
Jewelry Repair Specialist
40-year veteran in jewelry and ring repairs, handling precious metals and gemstones with precision and care.
Collette
Customer Service Manager
Joined in 2014 to manage stock control and enhance customer service, ensuring efficient handling of repair requests.
Questions
Do you service all watch brands?
We are authorized service centers for Rolex, Omega, Longines, Rado, Tissot, Hamilton, Mido, Certina, Tag Heuer, and Zero West. For other brands, please contact us directly.
How long does a Rolex service take?
Our typical turnaround time is 4-6 weeks, depending on watchmaker availability and parts requirements. We provide updates throughout the process.
Can you repair antique clocks?
Yes, founder Robin Martin specializes in mechanical antique clock restoration. Contact him directly at 07939 272099 for clock-specific inquiries.
Do you offer express repair options?
Yes, we provide express services for urgent jewelry and watch repairs. Discuss your timeline with our team when submitting your item.
Are your repairs guaranteed?
All full services include a 2-year guarantee. Jewelry repairs carry a minimum 6-month warranty, with terms provided for each service.
Reviews (4)
James Davis
Nov 20, 2021
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Fantastic service, super knowledgable and really nice people.
Had an engagement ring cleaned at very short notice and they did an amazing job. The ring is an heirloom which we have little information about, so as well as the clean some insight was given about the cut and the condition with some advice on an issue that it had that we were unaware of. Could not recommend these guys more!
Had an engagement ring cleaned at very short notice and they did an amazing job. The ring is an heirloom which we have little information about, so as well as the clean some insight was given about the cut and the condition with some advice on an issue that it had that we were unaware of. Could not recommend these guys more!
Jodonut
Apr 03, 2021
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The only place I trust with my vintage Tag Heur PR200. Always a pleasure to deal with, polite, helpful and honest. Very fair pricing, no hidden costs and always done in agreed timescales if work required. Better than the main dealers by a long shot!! Thank you, as always Kevin, Collette and Russell.
Peter Chapman-Rapkins
Mar 05, 2021
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I am delighted with both the service and the workmanship which Robin has provided. The antique clock which he repaired has a sentimental value to me, as it did for my late wife. I now runs and chimes like new. Thank you so much Robin!
Karla Smith
Jun 19, 2020
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The diamond had fallen out of my solitaire ring. Fortunately I had found the stone on the floor.
Kevin explained how the stone had been set in the ring and what he would do to make it more secure.
Collette let me know a price estimate on work to be done and also told me when shop was open due to lockdown restrictions in place. I received brilliant customer service I would certainly use this shop again. I am very pleased with the repair and reassured that, despite the ring being worn on a daily basis, the stone is now firmly set. The workmanship was top notch. Quality is good and prices are
Kevin explained how the stone had been set in the ring and what he would do to make it more secure.
Collette let me know a price estimate on work to be done and also told me when shop was open due to lockdown restrictions in place. I received brilliant customer service I would certainly use this shop again. I am very pleased with the repair and reassured that, despite the ring being worn on a daily basis, the stone is now firmly set. The workmanship was top notch. Quality is good and prices are
