Business Details
22 Years
experience
Emergency
services
Your Trusted Partner for IT Support & Managed Services
Established in 2004, Trusted PC Man has grown to support over 800 businesses and residential customers globally. Our ethos centres on delivering professional, trusted, and cost-effective IT solutions, prioritising proactive measures to prevent issues rather than reactive fixes. We specialise in tailored managed services, Microsoft 365 cloud solutions, cybersecurity, and hardware supply, ensuring clients receive only the services they need. Our team combines technical expertise with a customer-centric approach, offering free consultations and fast response times for businesses of all sizes.With 24/7 network monitoring and automatic patching, we provide peace of mind through secure, up-to-date systems. Our commitment to transparency and long-term client relationships has earned us a reputation for reliability and excellence. We also contribute to sustainability through IT recycling and community support initiatives, including donating refurbished computers to those in need.
Services
Managed IT Services
Microsoft 365 Cloud
Cybersecurity
IT Sales & Support
Networks & CCTV
Details
- Year established: 2004
Highlights and features
- We offer 20 years of experience in IT support and managed services.
- Our proactive monitoring prevents issues before they disrupt your business.
- We provide tailored solutions without unnecessary packages or commitments.
- Our team delivers rapid response times for critical IT issues.
- We combine technical expertise with transparent, approachable communication.
What people say
Excellent service
Highly recommended
Miracle worker
Exceptional expertise
Prompt action
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance to prevent system failures. We offer 24/7 network oversight, automatic updates, and rapid response for critical issues. Businesses benefit from tailored solutions that align with their specific operational needs.
Microsoft 365 Cloud
Microsoft 365 cloud services include hosted Exchange email, SharePoint storage, and Teams collaboration tools. We ensure secure, scalable cloud integration for businesses, enabling seamless remote access and data management across devices.
Cybersecurity
Our cybersecurity solutions safeguard against data breaches and cyber threats. Services include vulnerability assessments, secure configuration, and staff training to protect sensitive business and client information.
IT Sales & Support
We supply custom-built PCs, laptops, servers, and networking equipment with expert installation. Ad-hoc support covers hardware/software issues, with remote or on-site assistance available for businesses and home users.
Networks & CCTV
We design and install wired/wireless networks and CCTV systems for homes and businesses. Solutions include point-to-point Wi-Fi, 4G networks, and surveillance systems to enhance physical and digital security.
People
Andy Clague
Business Support & Project Management
With over 25 years in IT, Andy founded Trusted PC Man in 2004. He specialises in business IT solutions, combining corporate expertise with a friendly, approachable service. His interests include fishing, golf, and computer gaming.
Melody Clague
Finance, HR & Company Administration
Melody has managed Trusted PC Man's finances and operations since 2006. Her organisational skills ensure smooth business running, while her passion for horses and gardening balances her professional dedication.
Mike Williams
Business Support & Project Management
Mike oversees in-house repairs and network installations. With expertise in Wi-Fi and 4G solutions, he combines technical proficiency with hobbies like surfing, snowboarding, and computer gaming.
Neil Whitehead
Business & Home Support
Neil provides remote and in-person IT support, drawing on his technical knowledge to resolve business and home computing issues. Outside work, he enjoys cycling, football, and music festivals.
Norman the Lurcher
Office Mascot
Norman joined Trusted PC Man in 2024 as the official office mascot. His presence brings a relaxed atmosphere to the workspace, delighting customers and staff with his friendly demeanour.
Questions
What IT services does Trusted PC Man offer for businesses?
We provide managed IT services, cybersecurity, Microsoft 365 cloud solutions, network installations, and hardware supply tailored to business needs.
Do you support residential customers?
Yes, we offer PC/laptop repairs, home network installations, and cybersecurity solutions for domestic clients.
How quickly do you respond to urgent IT issues?
Critical issues receive immediate attention, with standard urgent requests addressed within one hour.
Can you help with data recovery?
Our team has successfully recovered lost data for clients, including accidental deletions and system failures.
Do you offer remote IT support?
Yes, secure remote assistance is available for software and configuration issues.
What sustainability initiatives do you have?
We recycle WEEE, reduce plastic use, and donate refurbished computers to community members in need.
Reviews (5)
Richard Dixon
Jan 24, 2022
Report
Trusted look after our small company IT needs and have done excellently for a number of years - very helpful, responsive, friendly, and generally a pleasure to deal with. Nothing these guys have not managed to sort. They have the right name based on our consistent experience! Thanks Andy, Melody, Frank and team keep up the good work!
Bob Greggs
Jan 11, 2022
Report
Positive:Professionalism,Responsiveness
A prompt and timely response to my problem. Remote access at the appointed time and my issue was fixed within 15 minutes. Very good service
A prompt and timely response to my problem. Remote access at the appointed time and my issue was fixed within 15 minutes. Very good service
Sandra Locke
Jan 10, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
Having just moved home I had problems connecting my printer. I called for help from Trusted and spoke with Mike. He was so kind and very patient with an "Aged Aunt" who was not computer literate. What an excellent ambassador for TRUSTED Long may they all thrive and prosper.
Having just moved home I had problems connecting my printer. I called for help from Trusted and spoke with Mike. He was so kind and very patient with an "Aged Aunt" who was not computer literate. What an excellent ambassador for TRUSTED Long may they all thrive and prosper.
Jane
Dec 31, 2021
Report
Thank you Andy and all the team for all your help in 2021. Great business and a great team, who will always go that extra mile for their customer. I Will always recommend you in the community for your 100% customer service. Happy New Year to you all.
David Gosden
Nov 26, 2021
Report
Dan, Melody and the team have been fantastic sorting out repairs and new laptops for our family. A really prompt and helpful service. Thanks Team.
