Business Details
Emergency
services
Your Trusted Medical Practice in London
At Cloister Road Surgery, we are committed to delivering exceptional healthcare services to our community. Our practice focuses on improving patient access to care through innovative appointment systems and a dedicated team of medical professionals. We prioritise patient well-being, ensuring timely and effective consultations with doctors, nurses, and clinical pharmacists. Our services include chronic disease management, vaccinations, and NHS health checks, tailored to meet the needs of all age groups. We collaborate with NHS 111 for out-of-hours emergencies, ensuring continuous care beyond our operating hours.Our team is trained to provide compassionate and intuitive care, actively listening to patient concerns. We utilise digital tools like the NHS App to streamline appointment management and medication requests. Our practice adheres to NHS standards, ensuring transparency and reliability in all our services. With a focus on local healthcare needs, we aim to build long-term trust within the community. Our mission is to combine medical expertise with patient-centric values, ensuring every individual feels supported and professionally cared for.
Services
GP Appointments
Vaccinations
Chronic Disease Management
Sickness Certificates
Anti-Coagulation
Cancer Screening
Women's Health
Healthy Lifestyle Advice
Details
- Year established: 2025
Highlights and features
- We employ passionate, dedicated healthcare professionals.
- Our new triage system improves access to GP appointments.
- We offer 24/7 non-emergency support via NHS 111.
- Our team provides intuitive, patient-focused communication.
- We integrate digital tools like the NHS App for convenience.
What people say
Cared for and in the hands of professionals
Exceptional dedication to patients
Passionate staff
Improved access to appointments
Intuitive communication
Services
GP Appointments
Our GP appointments ensure timely access to general medical care. Patients can book online via SystmOnline or contact our reception team for urgent needs. Doctors triage requests daily to prioritise care effectively.
Vaccinations
We provide routine and catch-up vaccinations for all ages, including flu jabs and travel immunisations. Our nurses ensure safe administration and address patient concerns about vaccine efficacy and side effects.
Chronic Disease Management
Our practice supports patients with conditions like diabetes, asthma, and heart disease. We offer regular reviews, personalised care plans, and coordination with specialists to optimise health outcomes.
Sickness Certificates
We issue sickness certificates for work or insurance purposes after assessing your medical condition. Certificates are provided promptly to validate your need for time off due to illness.
Anti-Coagulation
We manage anti-coagulation therapy for patients on medications like warfarin. Regular blood tests monitor clotting levels, ensuring safe and effective treatment to prevent strokes or thrombosis.
Questions
How do I book a GP appointment?
Complete the online SystmOnline form for same-day triage, or call our reception team for urgent needs or assistance.
What services does Cloister Road Surgery offer?
We provide GP consultations, vaccinations, chronic disease management, sickness certificates, anti-coagulation therapy, cancer screening, and women's health services.
What if I need urgent care outside hours?
Dial NHS 111 for 24/7 non-emergency medical advice. For life-threatening emergencies, call 999 immediately.
Can I manage appointments online?
Yes, use the NHS App to book appointments, request repeat prescriptions, and update personal details securely.
Are there services for long-term health conditions?
We offer chronic disease management with regular reviews and tailored care plans for conditions like diabetes and asthma.
Reviews (5)
JeromeGrizz Tv
Dec 27, 2021
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This surgery and its doctors are a shame to the NHS can't even do there jobs like write a prescription had to go there twice to get it done and I couldn't even pick it up because the pharmacy was closed.... They don't know how to do there jobs! If I could give no stars I would
They even called police on me ! DISGRACE!!!
They even called police on me ! DISGRACE!!!
Shireen Wallace
Nov 23, 2021
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Worst! They disrespect and unfair to deaf people and never book bsl interpreter on time, warning you all don't register this gp, all the staffs so rude . It's so disgusting I been waiting long time to book bsl interpreter! Now we change different GP. Shame on you all!!!!
Milo D.
Oct 28, 2021
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This is possibly the worst GP Ive ever had. I should say I havent been registered with a lot of GPs over the years, and Im a pretty healthy guy, so I dont have a lot of comparison. Attempting to make an appointment or speak with someone is extremely time-consuming and frustrating. And even when it is possible to get through to a receptionist, they are less than helpful.
Tessa McKanuck Canadian
Oct 26, 2021
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This must be a joke! I received a call literally last 3 seconds and it hung off when I was about to answer it. A pretend call, huh? I got a voicemail and asked me to call back through the reception. The staff at reception is absolutely the rudest ever, she literally said that 'It was the doctor who called you, not me so I am not responsible for that' when I tried to talk to the GP through the reception as requested in the voicemail and she refused to transfer the line to the GP. Excuse me?! I cannot believe such arrogant attitude and terrible service are coming from our highly respectable NHS!
Rafael Silvestre
Oct 22, 2021
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Poor practice, stay away. I did a blood test and was told they would get in touch, but did not receive even an email (I get that one only gets a call if something is wrong but not even an automatic email saying your results are ready?).
Scheduled an appointment to talk about food allergy and after waiting 9 days to get the scheduled call, a few minutes before I received a text saying I had to tell everything I had eaten of drunk 48 hours before having the reactions with the precise hours. I was also told that if I did not provide the relevant precise information I would lose the referral, but
Scheduled an appointment to talk about food allergy and after waiting 9 days to get the scheduled call, a few minutes before I received a text saying I had to tell everything I had eaten of drunk 48 hours before having the reactions with the precise hours. I was also told that if I did not provide the relevant precise information I would lose the referral, but
