Business Details
13 Years
experience
Emergency
services
Residential Care Home in Canterbury | Highland House Care Home Care Home
Highland House Care Home Care Home is a family-owned and operated residential care facility located in Littlebourne, near Canterbury. Established in 2013, we specialise in providing tailored, high-quality residential care for older adults who wish to maintain their independence for as long as possible. Our approach combines traditional values of kindness and compassion with modern technology, including 24/7 online access to residents' care records for family transparency. With 27 en-suite rooms and a warm, family-oriented environment, we prioritise person-centred care, ensuring each resident's unique needs are met.Our dedicated team, led by Susan and Russell Johnson, offers support for both physical and cognitive care requirements, including early-stage dementia. We maintain strong partnerships with healthcare professionals and hold a 5-star food hygiene rating. Our commitment to continuous staff training and facility improvements ensures residents enjoy a safe, comfortable, and engaging living experience.
Services
Residential Care
Day Care Services
Person-Centred Care
Accommodation
Activities Programme
Dementia Care
24/7 Support
Dietary Services
Medical Liaison
Family Involvement
Details
- Year established: 2013
Highlights and features
- We are a family-owned care home with hands-on management by experienced owners
- Our staff provide person-centred care with specialist dementia support
- 24/7 online access to residents' care records for family transparency
- We maintain a 5-star food hygiene rating with in-house catering
- Our team receives ongoing training beyond standard professional qualifications
Associations and certifications
- Care Quality Commission
What people say
Personalised care
Family involvement
Welcoming environment
Dedicated staff
Modern facilities
Services
Residential Care
Highland House Care Home Care Home provides person-centred residential care for older adults in a family-run setting. Our 27 en-suite rooms offer privacy and comfort, with tailored support for physical and cognitive needs. The facility promotes independence while ensuring safety, featuring step-free access, sensory gardens, and modern amenities. Staff receive ongoing training to maintain high care standards.
Day Care Services
Our day care programme offers respite for both individuals and their families. This service supports transitional care needs and provides structured activities in our modern facility. Day care includes access to specialist staff, therapeutic gardens, and social engagement opportunities while maintaining family connections through 24/7 care record access.
Dementia Care
Specialist dementia care is delivered through person-centred approaches and sensory-based activities. Our trained staff implement individualised care plans that adapt to changing needs. The facility features memory-supporting environments with themed activities and secure outdoor spaces designed to enhance residents' wellbeing and maintain cognitive function.
Accommodation
Modern accommodation includes 27 en-suite rooms with profiling beds and assistive technology. Communal areas feature natural lighting, sensory gardens, and flexible spaces for social or private time. Residents may personalise their rooms with belongings to create a homely atmosphere. The single-level design ensures easy access to all facilities.
Activities Programme
Our tailored activities programme includes gardening, music therapy, and sensory experiences. Designed to maintain physical and mental wellbeing, activities adapt to residents' interests and abilities. The sensory garden with raised beds and themed sessions from trained staff promote engagement and social interaction in a supportive environment.
People
Susan Johnson
Registered Manager
Susan Johnson, Registered Manager at Highland House Care Home Care Home, brings extensive care experience including specialist dementia care. She oversees daily operations and resident care standards, ensuring high-quality support through staff training and family collaboration.
Russell Johnson
Co-Owner
Russell Johnson, co-owner of Highland House Care Home Care Home, has worked in care since childhood. He manages facility maintenance and operational support, ensuring the home's physical environment meets residents' needs while maintaining close family involvement.
Questions
What types of care do you provide?
We offer person-centred residential care for older adults, including support for physical and cognitive needs, early-stage dementia care, and day care respite services.
Are you regulated by official bodies?
Yes, we're regulated by the Care Quality Commission (CQC) and maintain a 5-star food hygiene rating with regular inspections to ensure care standards.
Can families access care information?
Families receive secure 24/7 online access to residents' daily care notes and health records through a dedicated app.
What facilities are available?
Our single-level facility includes 27 en-suite rooms, sensory gardens, communal areas, and modern amenities designed to promote independence and comfort.
How do you support resident independence?
We encourage independence through tailored care plans, assistive technology, and flexible routines while ensuring safety through trained staff and secure environments.
Can residents personalise their rooms?
Yes, residents may bring personal furniture, pictures, and ornaments to create a familiar, homely environment that supports their comfort and identity.
