Business Details
25 Years
experience
Emergency
services
Open 24/7
always available
Trusted Senior Living Services in Shrewsbury
Established in 2001, Holy Cross has dedicated itself to providing compassionate, individualised care in a welcoming environment. Our team of experienced professionals prioritises residents' dignity, independence, and quality of life through 24/7 tailored support. With over 35 years of combined leadership experience, our owners Les Jones and Jane Welsman-Jones have transformed this former vicarage into a modern facility offering 52 bedrooms across three levels. We maintain Investors in People accreditation and work closely with healthcare professionals to deliver holistic care. Our residents enjoy a vibrant lifestyle with regular activities, pet-friendly policies, and locally sourced meals prepared fresh daily.The home's recent refurbishments include accessible bathrooms, communal spaces, and internet connectivity. Our staff undergo rigorous training to ensure prompt, courteous care while maintaining strong relationships with families and healthcare providers. We pride ourselves on creating a true home environment where residents can personalise their rooms and enjoy family visits in comfortable lounges. Regular inspections by the Care Quality Commission ensure our continued adherence to the highest care standards.
Services
24-hour care
Healthcare coordination
Activity programmes
Pet-friendly accommodation
Hairdressing services
Nutritious meals
Visitor facilities
End-of-life care
Respite stays
Dementia support
Details
- Year established: 2001
Highlights and features
- 24/7 individual care delivered by skilled, dedicated staff
- Personalised care plans tailored to individual needs
- Over 35 years combined leadership experience in care management
- Pet-friendly environment with therapeutic benefits
- CQC-registered facility maintaining strict quality standards
Associations and certifications
- Investors in People
- Care Quality Commission
What people say
Wonderful dedicated support
High standards maintained
Loved every minute
Family feeling
Above and beyond
Services
24-hour care
Our skilled care team provides continuous support with daily living activities, medication management, and personal care. Staff are trained in dementia care and end-of-life support, ensuring residents receive appropriate assistance at all times. This service enables residents to maintain independence while having immediate access to professional care.
Healthcare coordination
We coordinate with district nurses, GPs, and specialists to deliver comprehensive healthcare. Our staff manage appointments, administer medications, and monitor health changes. This integrated approach ensures residents receive timely medical interventions while maintaining their preferred healthcare providers.
Activity programmes
Daily activities include pet therapy, arts and crafts, and music sessions tailored to residents' interests. Monthly entertainment and social events promote mental stimulation and social interaction. Our programme adapts to individual hobbies, ensuring meaningful engagement for all residents regardless of mobility or cognitive ability.
Nutritious meals
Freshly prepared meals use locally sourced ingredients with options for special dietary requirements. Residents choose from varied menus served in dining rooms or private spaces. Our chefs accommodate personal preferences and consult dieticians when necessary, ensuring balanced nutrition that supports overall wellbeing and enjoyment.
Pet-friendly accommodation
We welcome pets as part of our therapeutic environment, recognising their emotional benefits. Residents may bring cats or dogs, with designated areas for interaction. This policy supports emotional wellbeing through familiar companionship while maintaining safety standards for all residents and animals.
People
Leslie Jones
Director
With 40 years in building and renovation, Les co-founded Holy Cross in 2001. He oversees structural improvements and ensures facilities meet modern care standards while maintaining the home's original character.
Jane Welsman-Jones
Directing Manager
Jane has over 30 years in residential care management. She develops care policies and maintains the home's high standards, ensuring residents receive compassionate, person-centred support aligned with regulatory requirements.
Amanda Hand
Registered Home Manager
Amanda has progressed through all care roles over many years. As manager, she leads daily operations and staff training, maintaining continuity in care quality and implementing best practices across all resident services.
Rosemary Meredith
Office Receptionist
Rose has managed administrative operations for 30 years, handling accounts and visitor coordination. Her long-term experience ensures smooth administrative support while maintaining personal connections with residents and families.
Kittie Hilditch
Office Manager
With psychology expertise and eight years at Holy Cross, Kittie manages administrative systems. She applies mental health knowledge to support resident wellbeing while ensuring efficient office operations and regulatory compliance.
Questions
What care levels do you provide?
We offer residential, dementia, and end-of-life care with individualised plans. Our staff are trained in various specialisms to meet changing needs while maintaining dignity and comfort.
Can residents keep their pets?
Yes, we're on The Cinnamon Trust register. Residents may bring cats or dogs, with designated areas and support for animal care while ensuring all residents' safety and comfort.
How are meals handled?
Three-course meals use locally sourced ingredients, with options for dietary needs. Residents choose dining locations, including breakfast in bed. Special diets are managed with dietician consultation when required.
What activities are available?
Daily activities include pet therapy, arts, music, and quizzes. Monthly events and trips cater to varied interests, with adaptations for mobility or cognitive needs to ensure inclusive participation.
How do you involve families?
Families receive regular updates and are welcome at any time. We have dedicated visitor areas and involve relatives in care planning to maintain strong connections and collaborative support.
What healthcare support exists?
We coordinate with GPs and specialists, managing appointments and medication. On-site healthcare professionals and trained staff ensure prompt responses to medical needs while maintaining continuity of care.
Reviews (4)
April Middleton
Nov 10, 2019
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My dearest Mom was a resident at Holy Cross for just seven months, but even in that short space of time the care she received was first class.
Amanda and her team are the most genuine,caring people. Mom was treated with love, dignity and respect . I could not have wished for a better place for my precious Mom to be . Thank you all.
Amanda and her team are the most genuine,caring people. Mom was treated with love, dignity and respect . I could not have wished for a better place for my precious Mom to be . Thank you all.
Paul Watkins
Oct 11, 2019
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What a fantastic place. the Staff are so lively lovely and friendly. The Residents always appear so happy and at home here. love singing here for The Residents.
Jane White
Jul 03, 2019
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My sister is the manager and she is the most caring person on this planet. She treats all her residents as if they were her mum and dad
Tracy Al-Asmar
Jun 29, 2019
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Home away from home. A lovely atmosphere within. Residents seem very happy and are taken care of by very friendly staff. Overall a genuinely lovely place.
