Business Details
38 Years
experience
Emergency
services
Expert Rational Oven Servicing & Repairs
Keeling Catering Engineers was founded in 1988 by the current owners, who bring over 33 years of experience as a Rational Service Partner. As the longest-serving UK Service Partner dedicated to Rational, we have achieved steady growth by building solid foundations to meet the demands of the catering industry. Our team combines ongoing investment in training with skilled engineering personnel, ensuring expertise in installations and equipment maintenance. We actively develop young apprentices to secure future capabilities, earning an excellent reputation and multiple Rational Service Partner of the Year Awards.Our service engineers are supported by motivated office staff, delivering exceptional customer care and advice. We operate across the North West, North Wales, and the West Midlands, providing Rational oven servicing for over 28 years. Our Gas Safe registration and certifications including SafeContractor/SafePQQ and NICEIC reflect our commitment to standards. We maintain a 24-hour response time for service calls and offer flexible payment options for bespoke maintenance packages. Our reputation for reliability is demonstrated through testimonials from clients such as NHS North Wales and Liverpool FC Academy.
Services
Breakdown Repairs
Connected Cooking
Service Contracts
PPM Packages
Installation Services
Details
- Year established: 1988
Highlights and features
- We have over 33 years of experience as a Rational Service Partner.
- Our engineers achieve a 95% first-fix repair rate for ovens.
- We hold Gas Safe, SafeContractor, and NICEIC certifications.
- We serve the North West, North Wales, and West Midlands regions.
- Our 24/7 emergency response ensures minimal equipment downtime.
Associations and certifications
- Gas Safe
- SafeContractor
- SafePQQ
- NICEIC
What people say
Exceptional service
Highly trained engineers
Timely responses
Excellent administration
Flexible access times
Services
Breakdown Repairs
Our certified engineers provide rapid oven repairs with a 95% first-fix success rate. We maintain fully equipped service vehicles to minimize downtime, offering 24/7 emergency support for critical equipment failures. All repairs use genuine Rational parts to ensure long-term reliability.
Service Contracts
Bespoke Planned Preventative Maintenance packages include flexible payment options and multiple service tiers. Our Platinum, Gold, Silver, and Bronze plans offer varying levels of coverage, including parts replacement, cleaning, and priority response times for commercial catering operations.
Connected Cooking
This cloud-based solution enables remote fault diagnosis through real-time notifications and system monitoring. Our engineers can identify issues before they cause downtime, providing faster resolution times and operational efficiency improvements for networked Rational cooking systems.
Installation Services
We handle professional installation and commissioning of Rational units according to manufacturer specifications. Our certified technicians ensure proper setup, calibration, and safety compliance for new or relocated cooking equipment across commercial kitchen environments.
PPM Packages
Planned maintenance visits include comprehensive 90-point inspections, filter cleaning, component testing, and descaling procedures. These packages help prevent unexpected failures, maintain operational safety, and extend equipment lifespan through proactive care schedules.
People
Tom
Senior Service Technician
Senior technician with extensive experience in Rational oven servicing, recently completing a complimentary service for Shannons Community Centre. Specialises in preventive maintenance and emergency repairs.
Questions
Do you provide emergency repair services outside regular hours?
Yes, we offer 24/7 emergency breakdown cover with response times within 24 hours for all service contract holders.
What areas do you cover for servicing Rational ovens?
We service Rational ovens across the North West, North Wales, and West Midlands regions including Cumbria to Shropshire.
What service packages are available for commercial kitchens?
We offer four service tiers: Platinum (bespoke), Gold (£600+VAT), Silver (£400+VAT), and Bronze (£150+VAT) with varying levels of coverage and benefits.
Are your engineers certified to service Rational equipment?
Yes, our technicians are fully trained and certified by Rational with ongoing training at their UK headquarters to maintain technical expertise.
Can you help with remote diagnostics for Rational units?
Yes, we support ConnectedCooking technology for remote fault diagnosis, real-time notifications, and system monitoring of networked Rational cooking equipment.
