Hadley & Ottaway

Business Details

50+ Years

experience

Trusted Movers in Norfolk Since 1928

Established in 1928, Hadley & Ottaway has built a legacy as a trusted, family-owned removals company serving East Anglia. Our team of 30 fully trained professionals, including 20 drivers, delivers tailored domestic, corporate, and international removals with a focus on meticulous planning and customer care. We prioritise sustainability through recycled materials and comprehensive training, ensuring every move is seamless.

Recognised as Which? Trusted Trader of the Month, we combine decades of expertise with 24/7 secure storage solutions and unique services like specialist packing and vehicle transportation. Our commitment to transparency, client satisfaction, and community values has earned us a loyal customer base and industry recognition.

Services

Home Removals Overseas Removals Corporate Removals Secure Storage Maid Service

Details

Year established: 1928

Highlights and features

95 years of removals expertise since 1928
Expert packing service for fragile items
24/7 secure storage with CCTV monitoring
Eco-conscious operations using recycled materials
Which? Trusted Trader of the Month award

Associations and certifications

Which?

What people say

Outstanding service Trusted traders Stress-free experience Expert packing Eco-friendly practices

Website

Update Listing

Services

Home Removals

We provide comprehensive domestic removals across the UK, offering tailored solutions from initial planning to final delivery. Our trained team handles packing, transportation, and unpacking, using specialist materials for fragile items. With flexible storage options and vehicle transportation services, we ensure a seamless transition for homeowners.

Overseas Removals

Specialising in global relocations, we securely pack and transport belongings worldwide using steel containers and approved agents. Our service covers documentation, customs compliance, and delivery to destinations including Australia, New Zealand, and the USA. Dedicated support ensures peace of mind throughout the international moving process.

Corporate Removals

We execute business relocations with minimal disruption, coordinating weekend or overnight moves for SMEs and multinational companies. Services include IT infrastructure handling, stock storage, and vehicle fleet coordination. Our project management ensures smooth transitions while maintaining client confidentiality and operational continuity.

Secure Storage

Our purpose-built facility offers 24/7 CCTV-monitored storage in sealed containers. We provide inventory management and climate-controlled options for long-term or temporary needs. Each container is individually sealed and only opened upon delivery, ensuring complete security for household goods, documents, and valuables.

Maid Service

We offer pre-move cleaning to prepare properties for new occupants, including carpet shampooing and banister protection. This service ensures homes are left spotless, complementing our removals with attention to detail. Available as an add-on to domestic and corporate moves, enhancing overall relocation efficiency.

People

David Galer

Managing Director

Leading the company since 2004, David oversees strategic operations and maintains our family ethos. With decades of logistics experience, he ensures service excellence while expanding our national and international capabilities through continuous staff development.

Caroline Galer

Director

Supporting business growth and client relations, Caroline focuses on maintaining our Which? Trusted Trader status. She champions customer care initiatives and sustainability practices, ensuring alignment with our core values of reliability and environmental responsibility.

Paul Corbett

General Manager

Managing day-to-day operations, Paul coordinates our 30-strong team to deliver efficient moves. He implements training programs and quality control measures, maintaining our 95-year reputation for professionalism while adapting to modern removals challenges.

Chris Howlett

Senior Sales Executive

Chris provides tailored moving solutions, conducting site surveys and cost estimates. He ensures clients understand all service options, from packing fragile items to coordinating international shipments, maintaining transparent communication throughout the process.

Darren Goldsmith

Operations Manager

Overseeing logistics and resource allocation, Darren ensures timely execution of domestic and corporate moves. He manages vehicle maintenance schedules and coordinates multi-drop deliveries for businesses, maintaining operational efficiency across our eleven-vehicle fleet.

Questions

What areas do you cover for domestic removals?

We serve Norfolk, Suffolk, Cambridge, and surrounding areas, with nationwide coverage for larger moves. Our local expertise ensures efficient routes and timely delivery across the UK.

Do you offer packing materials for self-pack moves?

Yes, we provide high-quality packing materials including acid-free tissue, portable wardrobes, and reinforced boxes. Our team can advise on appropriate materials for fragile items and long-distance transportation.

How secure is your storage facility?

Our warehouse has 24/7 CCTV monitoring, individual container seals, and climate-controlled options. Each item receives a detailed inventory record, ensuring complete security for short or long-term storage needs.

Can you move businesses outside normal hours?

We schedule corporate moves overnight or weekends to minimise disruption. Our team coordinates with other contractors and provides uniformed staff/liveried vehicles to match client requirements during out-of-hours relocations.

What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and company cheques. Payment plans are available for large-scale moves, with transparent pricing agreed before commencement of services.

How has your Which? Trusted Trader award benefited customers?

This recognition validates our commitment to excellence, with rigorous quality checks and customer service standards. It provides assurance of reliable, vetted service delivery, reflected in our high client retention rates.

Reviews (5)

Write a Review

Nick Burton

Jul 24, 2021 Report

Superb moving experience, great crew and done the job comprehensively.....could not fault them. Would also thank the company for being so flexible re moving several moving dates due to properties falling through etc. Well done to you all.... we would certainly use again....but hopefully never moving again.

Andrew Pover

Feb 08, 2021 Report

We recently used Hadley & Ottaway to move us from Watton to West Norfolk and they were absolutely great. Their price was very competetive and their service was 1st class from start to finish.

K. G.

Nov 06, 2020 Report

I had an upright Yamaha black gloss piano moved from a second floor apartment. A rep from the company came to look at the location and piano and quoted me accordingly. The team sent on the day included members of ad-hoc staff who otherwise have unrelated jobs. The piano was neither covered or secured so the piano keyboard cover kept opening. Whilst taking the piano down the second flight of stairs the piano was dropped onto a step and the veneer ripped from the instrument. Granted the company sent the piano to approved repair specialists to have it repaired but this was a timely process and when

Joanna Storey

Oct 24, 2019 Report

Positive:Punctuality,Responsiveness
Office/admin: communication & responsiveness very efficient & professional. Removal men were friendly, punctual & courteous. Wouldn't hesitate to recommend. Thank you

Mark Thornhill

May 31, 2017 Report

Very unprofessional and extremely rude staff. Company parked their removals van and blocked our driveway exit. No decency to knock and ask if they could do this and when we asked them to move they said no and would be 4 hours! I telephoned the Head Office and they refused to listen. Terrible company and would never use them.