Otter South West

Business Details

Trusted Plumbing & Heating Solutions in Taunton

Established in the heart of Somerset, Otter South West has built a reputation for excellence in plumbing, heating, and renewable energy installations. Our team of fully qualified engineers delivers professional, reliable, and honest services across the M5 corridor and beyond, serving new housing developments, local authorities, and private clients. We prioritise compliance with industry regulations, including asbestos awareness and GDPR, while maintaining a commitment to ongoing training and technical expertise. Our engineers are certified in central heating, renewables, gas systems, and domestic plumbing, ensuring high-quality installations and maintenance. We pride ourselves on competitive pricing, a personal service approach, and a workforce known for its skill, friendliness, and attention to detail.

From underfloor heating systems to small plumbing repairs, we combine technical proficiency with customer-centric values. As Daikin service partners, we offer cutting-edge heat pump solutions supported by manufacturer training. Our dedication to quality was recognised in 2018 when we became a regional finalist in the LABC Building Excellence Awards. We maintain strong relationships with suppliers to pass cost savings to customers and provide annual maintenance services for renewable systems. Our feedback scores from local authority tenants consistently reflect exceptional standards of workmanship and care.

Services

Air Source Heat Pumps Ground Source Heat Pumps Solar Thermal Hot Water Underfloor Heating Electrical Installations Designer Bathrooms

Highlights and features

Our engineers are fully qualified in central heating, renewables, and gas systems.
We maintain compliance with asbestos awareness and GDPR regulations.
Recognised as 2018 LABC Building Excellence Awards regional finalists.
NAPIT-registered electrician ensures electrical installations meet high standards.
Daikin service partnership provides access to advanced heat pump technology.

Associations and certifications

LABC Building Excellence Awards 2018
NAPIT

What people say

Very polite Excellent overall Hard workers No mess Trusted contractors

Website

Update Listing

Services

Air Source Heat Pumps

Air source heat pumps extract warmth from ambient air to provide home heating and hot water. Even at -15C, these systems convert external heat into efficient domestic energy. Our Daikin partnerships ensure access to market-leading technology and expert installation. Annual maintenance services keep systems operating at peak efficiency while reducing carbon emissions compared to conventional heating.

Ground Source Heat Pumps

Ground source heat pumps utilise underground thermal energy through buried pipe loops. This technology provides consistent heating and hot water using renewable ground heat. We install horizontal and vertical loop systems tailored to property space constraints. While requiring significant initial investment, these systems offer long-term energy savings and reduced carbon footprints through efficient heat exchange processes.

Solar Thermal Hot Water

Solar thermal systems convert sunlight into domestic hot water using roof-mounted collectors. These systems can supply up to 90% of summer hot water needs, supplemented by boilers or immersions when required. We install systems that qualify for UK government RHI payments while requiring minimal maintenance. The technology reduces energy bills and environmental impact through renewable solar energy utilisation.

Electrical Installations

Our NAPIT-registered electrician provides complete electrical installation services for residential properties. We specialise in integrating electrical systems with heating and renewable energy solutions. The team maintains rigorous quality standards through regular inspections and ongoing training. Services include new installations, compliance checks, and maintenance for safe, efficient electrical systems.

Underfloor Heating

Underfloor heating systems deliver efficient warmth through low-temperature water pipes or electric elements beneath floor surfaces. This space-saving solution works optimally with renewable energy sources like heat pumps. We install adjustable systems that provide consistent comfort while complementing modern boiler technologies. The design eliminates radiators, offering aesthetic and practical benefits for residential properties.

Questions

What services does Otter South West offer?

We specialise in plumbing, heating, and renewable energy installations including air source heat pumps, ground source heat pumps, solar thermal systems, underfloor heating, and electrical installations.

Are your engineers qualified?

All our engineers are fully qualified plumbers with training in central heating, renewables, gas systems, and domestic plumbing, supported by ongoing professional development.

Do you work with local authorities?

Yes, we are the chosen contractor for local authority air source heat pump installations and provide tenant feedback forms for quality assurance.

What accreditations do you hold?

We are NAPIT-registered and were regional finalists in the 2018 LABC Building Excellence Awards for our construction work.

Do you provide maintenance services?

Yes, we offer annual maintenance for renewable systems including heat pumps to ensure optimal performance and longevity.

Reviews (6)

Write a Review

Brimacombe Maurice

Dec 16, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
The Engineers that installed our heating / cooling system are a credit to their company for the professionalism and detail to workmanship. Throughout the installation we where informed of the process at each stage. This heating / cooling system will serve us all year round and blends in with the property's character.
Service:Heating system installation

James Bowden

Jun 06, 2021 Report

Finally!! We have found a plumbing and heating company that are not only hugely knowledgeable and experienced but also provide excellent value for money. I can genuinely not recommend them highly enough. Thanks again
regards
James

Brendan Spokes

Apr 07, 2021 Report

Used the company for 5 years. Was all ok until the last issue. Charged for a problem that wasn't fixed. Poor communication, constantly chasing. Engineer didn't turn up after already expressing frustrations, no contact or apology. Quoting for another job even after admitting they missed the issue. They still wanted to charge full amount and not offer any sort of discount. Won't be using their services again.

Matthew East

Feb 21, 2021 Report

I am really very pleased with the new air source heat pump which has recently been installed at my home and I have no hesitation in recommending Otter South West. From start to finish their involvement has been a really pleasant experience. All of the staff are really knowledgable, very polite, friendly and helpful. From the moment the engineers first looked at the site it was obvious they were very confident in all they said. I felt very confident in them too. They explained the whole process of selection, planning, installation and commissioning and also took time to help with information I

Ben Platts

Feb 20, 2021 Report

Otter southwest were by far the best priced quote I found for the installation of my ASHP. Unlike many companies you come across offering the same technology, they seemed like the only company that were genuinely from a plumbing background rather than a sales company set up to cash in on government grants and inflated prices. They were not salesmen but tradespeople. Their professionalism and experience showed during my installation. It was done in a matter of days with excellent workmanship. I even had neighbours commenting on how quick and focused the team were. They were friendly and helpful

James Marchant

Nov 22, 2020 Report

Never in my 20 years in the trade have I had a poor experience with a trades business! Unfortunately Otter are rude and arrogant and the owners clearly dont give a monkeys about customer service. I would look elsewhere if you want a reliable firm with a good industry reputation. Obviously they can afford to lose good business in the current environment. Also amusing that I can see from their website that one of the positive reviews below is from a member of staff....