Business Details
Expert Carpet & Flooring Installation in Walthamstow
Horizontal Matters is a family-run business with over 30 years of expertise in supplying and installing high-quality carpets and flooring solutions. Established in Walthamstow, we serve domestic and commercial clients across London, Hertfordshire, and Essex. Our showroom offers an extensive range of carpets, wood flooring, laminate, vinyl, and safety flooring from leading brands, with options tailored to suit diverse aesthetic and budgetary requirements. We provide a home selection service for customers unable to visit our showroom, ensuring accessibility and convenience. Our team of experienced fitters prioritises professionalism, attention to detail, and post-installation cleanliness, reflecting our commitment to customer satisfaction.With a focus on durability and design, we offer expert advice on underlay selection, soundproofing, and underfloor heating compatibility, alongside bespoke services such as custom-dyed carpets and intricate wooden floor patterns. Our reputation is built on decades of reliable service, competitive pricing, and a dedication to resolving client concerns, as evidenced by numerous testimonials praising our workmanship and client-centric approach.
Services
Carpets
Wood Flooring
Laminate Flooring
Vinyl Flooring
Safety Flooring
Carpet Fitting
Wood Floor Installation
Commercial Flooring
Home Selection Service
Underfloor Heating Compatibility
Highlights and features
- We offer over 30 years of specialised flooring expertise.
- Our showroom features leading brands like Amtico and Luvanto.
- Bespoke services include custom-dyed carpets and herringbone patterns.
- Experienced fitters ensure clean, professional installations.
- Proven track record with glowing testimonials from satisfied clients.
What people say
Outstanding five star service
Highly recommended
Fantastic team
Thrilled with results
Professional and attentive
Services
Carpets
We supply and install premium carpets for residential and commercial properties. Our range includes dense, wear-resistant options ideal for high-traffic areas, with warranties up to 10 years. Clients benefit from expert advice on underlay selection, underfloor heating compatibility, and soundproofing solutions. Our fitters ensure minimal disruption and post-installation cleanliness.
Wood Flooring
Our wood flooring solutions include solid and engineered options, suitable for homes and businesses. We offer herringbone and basket weave patterns, alongside expansion gap solutions. Installations use appropriate underlays for underfloor heating systems, with guidance on maintenance and scratch prevention for long-term durability.
Laminate Flooring
Durable, scratch-resistant laminate flooring is available in diverse finishes. We provide expert installation with sound-reducing underlays and expansion gap management. Our team advises on moisture prevention and cleaning practices to maintain appearance and longevity.
Commercial Flooring
We specialise in commercial-rated safety flooring, carpet tiles, and contract broadloom for offices, schools, and healthcare facilities. Our services include site surveys, sample swatch provision for colour coordination, and minimally disruptive installations. Clients receive durable solutions tailored to high-traffic environments and regulatory requirements.
Home Selection Service
For clients unable to visit our showroom, we offer a home selection service. Our team brings a curated range of samples to your property, ensuring informed choices for carpets, wood, and vinyl flooring. This service includes on-site advice for colour coordination and space-specific recommendations.
People
Stuart Gaylor
Floor Specialist
With over 30 years in the flooring industry, Stuart leads Horizontal Matters' expert team. Known for meticulous attention to detail, he provides tailored advice and oversees installations ensuring client satisfaction. His expertise spans residential and commercial projects.
Jenny
Flooring Consultant
Jenny combines extensive product knowledge with a client-focused approach. She assists in material selection and project coordination, ensuring seamless installations. Her professionalism and responsiveness have earned consistent praise in client testimonials.
Questions
Can I use existing underlay when installing new flooring?
Most manufacturers' guarantees require new underlay for optimal performance and longevity.
Do you offer soundproofing solutions for wooden floors?
Yes, we incorporate sound-reducing underlays that lower noise transmission by 10–43 decibels.
Are your carpets compatible with underfloor heating?
Yes, we recommend low tog underlays to ensure efficient heat transfer with carpet installations.
Do you provide commercial flooring services?
Yes, we supply and install commercial-rated safety flooring, carpet tiles, and contract broadloom.
Can wooden floors be installed over uneven subfloors?
Yes, we apply plywood or hardboard to uneven floors before installation for a smooth finish.
Do you offer home selection services for flooring samples?
Yes, we bring a large range of samples to your home for convenient selection.
Reviews (6)
Colin Edwards
Dec 06, 2021
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Stuart and his team fitted carpet and underlay in one of the rooms in my mums house and did such a great job that we had them come back to do my mums room as well. Totally professional from start to finish and I would not hesitate to recommend them to everyone I know.
Tania Fletcher
Nov 15, 2021
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Fabulous job on my old floor boards they have come back to life again.. looking great thanks to Michael. Stuart was brilliant through the whole process the conduit providing quote and advice professional and really helpful... and he even came back a few weeks later to help me move furniture back onto my revitalised woodern floorboards. I would highly recommend.. fair price and brilliant result. Very happy customer ..
Matthew Wood
Oct 18, 2021
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Friendly and honest service, couldn't fault it. I was given clear honest advice on my options for underlay and carpet. The fitting of the carpet was of a high standard.
Melis Otmar
Sep 14, 2021
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Amazing customer service overall. Stuart was most helpful in assisting us choosing our carpets and the final result is better than envisioned. Perfect fitting for a very complex staircase.
Michael Yiannakou
May 06, 2021
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I had a last minute request for a carpet & LVT fitting in which Jen & Stuart managed to fit me in. I must say that there fitter George did a fantastic job and I was very pleased with quality & professionalism!! I am getting really positive feedback and cannot thank them all enough! I will highly recommend using Horizontal Matters and will be sure to use there services again!
Claire Bennett
Jun 19, 2020
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Stuart and Jenny are lovely people and offered brilliant customer service from start to finish. Stuart went the extra mile to drive over a specific carpet sample to make sure I was happy with the finish. Horizontal Matters are excellent value for money, they keep you in the loop at all ties, they are professional and take pride in their work. We love our downstairs flooring and carpets. I couldn't ask to work with a better Team! Thank you Stuart and Jenny.
