Business Details
20 Years
experience
Your Trusted IT Partner for Comprehensive Technology Solutions
Founded in 2006 by brothers Jeff and Matthew Dodd, entrustIT has established itself as a leading managed service provider (MSP) specializing in holistic IT solutions. With a foundation built on two decades of enterprise IT experience, we deliver tailored technology services that empower midmarket businesses across the UK. Our approach combines proactive support, cutting-edge infrastructure transformation, and cybersecurity expertise to create lasting digital partnerships. As a family-owned, privately funded organization, we prioritize trust, stability, and long-term relationships over shareholder pressures. Our team of certified engineers and consultants provides nationwide support through a network of six regional offices, offering both on-premise and cloud-based solutions.Recognized with multiple industry awards including Tech SME of the Year, we maintain international accreditations while achieving exceptional client retention rates (97% for 3+ years) and satisfaction scores (94%). Our unique model merges local presence with national expertise, ensuring businesses receive personalized service backed by comprehensive technical capabilities. From cloud migration to smart building integration, we focus on transforming IT complexity into strategic advantages that drive organizational growth and operational efficiency.
Services
IT Transformation
Cloud Migration
Cyber Security
Smart Buildings
IT Support
Microsoft Cloud
Digital Transformation
Access Control
Network Monitoring
Cyber Defence
Details
- Year established: 2006
Highlights and features
- We offer 20 years of tailored IT expertise with 97% customer retention
- Our proactive service resolves 91% tickets on first contact
- Family-owned business prioritizing long-term partnerships over shareholder demands
- Award-winning team with Tech SME of the Year recognition
- Nationwide support network combining local presence with national expertise
Associations and certifications
- Cyber Essentials
What people say
Painless transition
Calm mind
Excellent job
Timely delivery
Trusted partnership
Services
IT Transformation
entrustIT's IT Transformation services modernize business infrastructure through strategic technology integration. We combine cloud migration, infrastructure upgrades, and digital process optimization to enhance operational efficiency. Our approach ensures minimal disruption while maximizing ROI through future-ready solutions tailored to specific business needs.
Cyber Security
Our comprehensive cybersecurity services protect businesses from evolving digital threats through proactive defense strategies. Offering Cyber Essentials certification, rapid incident response, and continuous monitoring, we safeguard sensitive data and maintain regulatory compliance. Our solutions combine advanced technology with expert threat intelligence for complete digital protection.
Smart Buildings
entrustIT's Smart Buildings solutions integrate advanced access control, cloud CCTV, and IoT sensors to create efficient, secure environments. Our technology enables real-time monitoring and data-driven facility management while maintaining robust security protocols for modern business operations.
Cloud Migration
We specialize in seamless cloud migration strategies that minimize business disruption while optimizing digital infrastructure. Our structured approach ensures secure data transfer, system compatibility, and ongoing support for Microsoft Cloud and other platforms, enabling scalable business growth.
IT Support
Our IT Support services provide prompt resolution for technical issues through experienced engineers and a proactive helpdesk. Covering both on-premise and cloud environments, we offer 24/7 monitoring and rapid response times to maintain continuous business operations and system reliability.
People
Jeff Dodd
Group CEO
Former insurance industry executive with experience leading IT transformations for 2,000+ employee organizations. Acquired expertise through managing over 90 company integrations. Focuses on strategic vision and long-term business relationships while maintaining family business values.
Matthew Dodd
Group CTO
Technical expert with 20+ years in financial services IT. Holds multiple certifications including Microsoft, Citrix, and Cisco. Oversees technical implementation of complex IT solutions while maintaining hands-on involvement in client projects and service development.
Questions
What IT services does entrustIT specialize in?
We provide comprehensive IT services including cloud migration, cybersecurity, smart building integration, infrastructure modernization, and proactive technical support across the UK.
How does entrustIT ensure service quality?
Through 20 years' experience, international accreditations, and a 94% customer satisfaction rate, we maintain quality via certified engineers, proactive monitoring, and personalized service approaches.
Are entrustIT's services available nationwide?
Yes, we operate through six regional offices covering Hampshire, Dorset, Wiltshire, Isle of Wight, and beyond, with nationwide support capabilities and field engineers.
What cybersecurity accreditations does entrustIT hold?
We are Cyber Essentials certified and maintain international accreditations demonstrating our commitment to protecting businesses from digital threats.
How does entrustIT handle IT emergencies?
Our team provides rapid response through dedicated support channels, with 91% of tickets resolved by first technicians and 86% within the first hour.
What makes entrustIT different from other IT providers?
As a family-owned business, we combine technical expertise with personalized service, prioritizing long-term partnerships over shareholder demands while maintaining 97% customer retention.
