Business Details
Your Trusted Taxi Service in Canterbury
At Canterbury Taxis, we pride ourselves on delivering exceptional service through our dedicated team of professional drivers and modern fleet. Established as a trusted airport and local taxi provider, we serve both the local community and international clients with a commitment to safety, reliability, and punctuality. Our drivers undergo rigorous in-house training, hold NVQ qualifications, and possess current DBS certificates, ensuring a secure and comfortable travel experience. Recognised with the 2019 Transport Customer Services Excellence Award, we maintain high standards through a strict code of conduct and regular vehicle maintenance.Online bookings are prioritised for VIP service, with real-time confirmation via SMS and email. Our 99.1% on-time record reflects our dedication to meeting customer needs, supported by a transparent cancellation policy and secure payment options. We operate under English law, prioritising transparency and fairness in all bookings. With a focus on continuous improvement, our team strives to exceed expectations through attentive service and adherence to industry best practices.
Services
Airport transfers
Local taxi services
Online bookings
Business accounts
Driver recruitment
Highlights and features
- We offer 24/7 online booking prioritisation for VIP clients.
- Our drivers hold NVQ qualifications and current DBS certificates.
- We maintain a 99.1% on-time arrival record.
- We accept secure payments via card, PayPal, and bank transfer.
- Our cancellation policy ensures transparency and fairness.
Associations and certifications
- Transport Customer Services Excellence Award 2019
What people say
99.1% on-time record
Professional drivers
Reliable service
Excellent customer support
Secure online bookings
Services
Airport transfers
We provide reliable airport transfer services to and from major airports including Gatwick, Heathrow, London City, Luton, and Stansted. Our drivers are trained to ensure timely arrivals and departures, with a 99.1% on-time record. Customers can book online for priority service and receive real-time updates via SMS and email.
Local taxi services
Our local taxi services cover Canterbury and surrounding areas in Kent, offering convenient transportation for daily commutes, business meetings, and social events. Vehicles are fully licensed, insured, and maintained to high standards. Drivers adhere to a strict code of conduct for passenger safety and comfort.
Online bookings
Our online booking system allows customers to get instant quotes, schedule journeys, and pay securely via card, PayPal, or bank transfer. Registered users can manage bookings through the 'My Account' section, with confirmation sent via SMS and email for added convenience.
Business accounts
We offer tailored business account solutions for companies requiring regular taxi services, including employee transportation and client transfers. Accounts can be managed online with priority booking access, detailed journey tracking, and invoicing options for streamlined expense management.
Driver recruitment
We actively recruit professional drivers who meet our high standards for training, conduct, and customer service. Applicants undergo NVQ qualification assessments and DBS checks, ensuring a skilled workforce committed to safety and excellence in passenger transportation.
Questions
Do you offer airport transfer services?
Yes, we provide transfers to and from Gatwick, Heathrow, London City, Luton, and Stansted airports with trained drivers and guaranteed punctuality.
What payment methods are accepted?
We accept card payments (including Apple Pay and GPay), PayPal, bank transfers, cash, and in-vehicle card payments for bookings within 3 miles of Canterbury.
How can I cancel a booking?
Cancellations must be made by calling 01227 444444. Fees apply based on location and notice period, ranging from £2.00 to £20.00.
Are your drivers trained and licensed?
All drivers hold NVQ qualifications, current DBS certificates, and undergo safeguarding training to ensure passenger safety and compliance with industry standards.
What is your cancellation policy?
Cancellations require 30–180 minutes' notice depending on location, with fees from £2.00 to £20.00. No refunds for late cancellations outside specified timeframes.
Do you offer 24/7 taxi services?
Bookings are available daily from 06:30 to 18:00. Online bookings are prioritised, but telephone bookings may have limited availability outside these hours.
Reviews (6)
Nixx Plays
Dec 29, 2021
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Critical:Professionalism,Quality
Booked a taxi for 5 people then the driver was rude saying we booked for 3 people when we clearly didn't. Then told us how we was "lucky" he showed up! . Cab driver rude! Over charged us!
Booked a taxi for 5 people then the driver was rude saying we booked for 3 people when we clearly didn't. Then told us how we was "lucky" he showed up! . Cab driver rude! Over charged us!
Anne Toomey
Dec 20, 2021
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This cab company responded in an emergency situation (getting to the airport for our honeymoon) when the booked service let us down
Everyone was so helpful, the guy on the phone and the driver.. they literally saved our honeymoon
Thank you!!!
Cannot recommend you enough
Everyone was so helpful, the guy on the phone and the driver.. they literally saved our honeymoon
Thank you!!!
Cannot recommend you enough
Timothy Forsyth
Dec 16, 2021
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I called to enquire about a pickup from the station. The operator laughed at me said there was no chance, then immediately hung up. The call was NOT cut off.
Also, it is a breach of Googles privacy policy to reveal my personal information. Your response has been reported
Also, it is a breach of Googles privacy policy to reveal my personal information. Your response has been reported
Rachael Buck
Dec 05, 2021
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Critical:Value
Charged me 40!!! For 18 minute journey. Normally 20 from another taxi company for longer journey from Folkestone to Canterbury. 40 from Whitfield to Canterbury. Trying to charge extra due to assuming I am a student or assuming I am not local to area due to accent?!
Charged me 40!!! For 18 minute journey. Normally 20 from another taxi company for longer journey from Folkestone to Canterbury. 40 from Whitfield to Canterbury. Trying to charge extra due to assuming I am a student or assuming I am not local to area due to accent?!
Katie House
Sep 27, 2021
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Positive:Professionalism,Punctuality,Quality,Value
I was very pleased with the service Abe (my driver) gave he was very nice, really good communication and he got me from A to B (pick up and drop off) I would highly recommend him to anyone and everyone and I give his services a 20 out of 10 (5 stars) and I will definitely be using Canterbury taxis from now on for all my journey
I was very pleased with the service Abe (my driver) gave he was very nice, really good communication and he got me from A to B (pick up and drop off) I would highly recommend him to anyone and everyone and I give his services a 20 out of 10 (5 stars) and I will definitely be using Canterbury taxis from now on for all my journey
Nikki Wright
Jul 06, 2021
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I have had the best experience using Canterbury Taxis service for the past 2 years, being driven to and from college the drivers were always friendly and made sure I felt comfortable and safe. They also were very understanding and reassuring with my health issues. I was always informed if my driver was running late and there was rarely times when they were late. I couldnt recommend anyone better than them, a great company, trustworthy and friendly drivers and quality service with bookings and addressing any queries or questions. All round fab company :) and I am sad to be saying goodbye from
