Business Details
37 Years
experience
Professional Removals & Storage Services in Kent
Established in 1989, Matthew James Removals & Storage Removals & Storage is a family-owned business with three generations of expertise in domestic and international relocation. Our ISO 9001 and ISO 14001 certifications reflect our commitment to quality service and environmental responsibility. We offer end-to-end solutions including bespoke packing, secure transportation, and storage, tailored to individual client needs.Our team of experienced professionals utilises modern vehicles and platinum-grade packaging materials to ensure safe deliveries across the UK and 195 countries. With a global network and dedicated services for households and businesses, we prioritise transparency, client satisfaction, and minimising stress during transitions. Our FORS GOLD accreditation underscores our industry-leading safety and operational standards.
Services
International Removals
Packing Services
Vehicle Transportation
Storage Solutions
Customs Clearance
Domestic Relocation
Part Load Services
Dedicated Removals
Air Freight
Sea Freight
Details
- Year established: 1989
Highlights and features
- Three generations of relocation expertise since 1989
- ISO 9001-certified quality management systems
- Dedicated vehicles with exclusive use options available
- Platinum-grade packing materials for maximum protection
- FORS GOLD Standard accredited fleet operations
Associations and certifications
- ISO 9001
- ISO 14001
- IAM (International Association of Movers)
Services
International Removals
We specialise in international relocations to 195+ countries using sea, air, and road freight. Our team handles customs clearance, packing, and delivery. Clients benefit from dedicated containers, shared load options, and platinum-grade protective materials. With depots in the UK and Spain, we ensure seamless cross-border transitions for households and businesses.
Packing Services
Our packing solutions range from partial assistance to full-service packing using bespoke materials. We provide wardrobe boxes, padded covers, and custom crates for fragile items. Clients choosing bronze to platinum packages receive tailored protection levels. All consignments receive numbered inventory lists for complete transparency during transit.
Vehicle Transportation
We transport vehicles in enclosed, secured compartments to prevent damage. Services cover classic cars, motorbikes, and commercial vehicles across Europe and globally. Clients can combine vehicle transport with household goods in purpose-built vehicles. Our drivers have minimum five years' experience in European vehicle logistics.
Storage Solutions
Our Dartford depot offers short and long-term storage in a secure, climate-controlled environment. The warehouse features advanced alarm systems and 24/7 monitoring. Clients benefit from flexible terms for domestic and international moves. Goods are individually inventoried with real-time access to stored items.
Dedicated Removals
This premium service provides exclusive vehicle use for complete flexibility over collection and delivery dates. Ideal for time-sensitive relocations, it guarantees fixed schedules compliant with EU driving regulations. Clients receive priority handling and direct route planning for efficient deliveries across Europe.
Questions
What areas do you cover for international removals?
We operate in 195+ countries worldwide, with specialist routes to Europe, Australia, Canada, and the USA.
How do you protect fragile items during transit?
We use platinum-grade packing materials, custom crates, and numbered inventory systems for complete protection.
Can I track my shipment?
Yes, all consignments receive tracking numbers with regular status updates available through our system.
What's the difference between part load and dedicated services?
Part load shares vehicle space for cost efficiency, while dedicated services offer exclusive vehicle use for flexibility.
Do you handle customs paperwork?
Yes, our team manages complete customs clearance for international shipments.
Are your vehicles and staff certified?
We maintain ISO 9001/14001 certification and FORS GOLD Standard accredited fleet operations.
Reviews (4)
Charles Charles
Oct 25, 2021
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We had a terrible experience with this company - we paid over 8000 for two moves one within the UK and one to France. The UK move was a nightmare - things were broken, fridge dinted in a number of places; basically to finish the job our stuff was thrown into our garage include our bed so we had to sleep on the floor. They even used our dryer (a brand new Miele) as storage for wallpaper and metal rods. We took pictures and after the so-called investigation we were told (a) that we must have made up the pictures; (b) their would be no compensation and (c) we should be happy with the great job they
Martin Monaghan
Oct 16, 2021
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Positive:Professionalism,Responsiveness
Matthew James shipped our belongings from UK to Portugal and once the (brexit induced) paperwork was all sorted the company and staff were excellent. We were kept informed of progress, Katie and the crew (Lee and Christian) were friendly, helpful and took care while delivering. Would definitely reccomend them.
Matthew James shipped our belongings from UK to Portugal and once the (brexit induced) paperwork was all sorted the company and staff were excellent. We were kept informed of progress, Katie and the crew (Lee and Christian) were friendly, helpful and took care while delivering. Would definitely reccomend them.
Alison Baker
Aug 20, 2021
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We used Matthew James to move our offices in July 2021. Both our old office and our new office were on the 2nd floor with no lift. We were very pleased with the service we received from Matthew James. They were very careful with everything. Nothing was damaged and the staff were all helpful and polite. They provided packing materials beforehand and also bubble-wrapped all our computers and other fragile items for us on the morning of the move. They made a stressful day much easier!
Linda Sutherland
Jul 05, 2021
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From first dealings with the company they were responsive and professional. They collected my furniture and boxes from mid France, repacking some items into their boxes and took them to my family for storage in Hereford. Nothing was too much trouble and Adrien and his partner were superb, going the extra mile at the destination when their large van could not fit down the lane. I was very pleased with the service I received.
L Sutherland
L Sutherland
