Business Details
25 Years
experience
Unique Gifts for Every Occasion in Bristol
Established in 2001, Soukous has become a trusted destination for unique and thoughtfully curated gifts. Our expertise lies in sourcing distinctive products that combine aesthetic appeal with meaningful design, catering to diverse occasions from birthdays to weddings. With over two decades of experience in the giftware industry, we have cultivated a reputation for innovation, evidenced by our multiple finalist nominations in regional retail awards. Our commitment to quality extends to both products and service, offering a carefully selected range of fair trade items, contemporary homeware, and exclusive accessories.The physical store in Bristol's Cotham Hill district provides an immersive shopping experience, while our online platform ensures accessibility for customers nationwide. We maintain rigorous quality control through partnerships with reputable suppliers and maintain transparent communication channels for customer support. Our team's deep understanding of gifting trends allows us to continually refresh our inventory with items that balance practicality and emotional resonance.
Services
Gift Retail
Online Shopping
Click and Collect
International Shipping
Product Returns
Details
- Year established: 2001
Highlights and features
- We offer 24 years of expertise in curating distinctive gift items
- Our inventory includes 50+ Jellycats soft toys and 700+ gift options
- Free UK delivery available on orders over 50
- We maintain physical retail presence in Bristol's Cotham Hill district
- Our team has received multiple regional retail award nominations
Services
Gift Retail
Soukous offers a curated selection of 700+ unique gift items including jewellery, homeware, and children's products. Our inventory combines fair trade items with exclusive designs, catering to all occasions from birthdays to weddings. The physical Bristol store provides tactile shopping experiences while maintaining online accessibility.
Online Shopping
Our digital platform enables nationwide access to the full product range with secure payment options. Features include category-based browsing and order tracking systems. The website maintains consistent inventory updates and provides customer support through multiple communication channels for order assistance and inquiries.
Click and Collect
This service combines digital convenience with physical retail access by allowing online purchases to be collected from our Bristol store. Customers receive immediate order confirmation with flexible collection times during operating hours, reducing delivery wait periods for local shoppers.
International Shipping
We extend our services beyond the UK through customised international shipping solutions. The process involves individualised cost calculations based on destination and package specifications, with guidance provided for delivery timelines and customs documentation requirements.
Product Returns
Our returns policy accommodates customer satisfaction guarantees with structured procedures for damaged or unwanted items. The process requires prior authorisation through customer service, with defined conditions for refund eligibility and packaging requirements to maintain product resalability.
Questions
What delivery options are available?
We offer UK delivery from £2.95, free on orders over £50, and international shipping with customised pricing.
Can I collect my order in person?
Yes, our Click and Collect service allows order pickup from our Bristol store during operating hours.
What payment methods do you accept?
We accept all major credit cards through secure online payment processing systems.
How long does delivery take?
UK orders typically arrive within 3-5 working days, with international shipments requiring additional time.
What is your returns policy?
Unwanted items can be returned within 7 days for exchange or refund, provided they remain in resalable condition.
Do you have a physical store?
Yes, our Bristol store at 44a-46 Cotham Hill offers an expanded product selection compared to our online inventory.
Reviews (4)
Philippa Edwards
Dec 28, 2020
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Great range of items at great prices. I arranged click and collect due to Covid and a few hours later a lovely woman from the shop came to my house to drop it round to save me going out in the heat! So great, will definitely be shopping here again soon. Thank you!
Alex Maria
Jul 05, 2020
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Everything is so expensive. I bought a candle from there and the whick ran out after lighting it only a few times and i was left with half a candle i couldn't t use. Iv bought better candles for 1 at charity shops
C.
Jan 09, 2020
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Ive been coming here since being an undergrad in bristol. always a fun beautiful place to be with great selection and super service. To many many more years.
Vicky Sutherland
Jun 08, 2019
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Im not going in again used to go in regularly. Very nasty woman told me off as i was looking at a card. Couldnt remember were i got the card. She said you put that card back in the childrens area, wasnt even a childrens card. Get your facts right before accusing people,of stealing. Anyway i prefer vinegar hill. Better class of assistant in there.
