Business Details
45 Years
experience
Trusted Residential Care Home in Romford, Essex
Ebury Court Care Home has been providing exceptional residential care since 1981, rooted in a family legacy of compassion and dedication. Our approach prioritises independence within a safe, welcoming environment, with specialist expertise in dementia and end-of-life care. Led by founders Mr RCW Key and Mr RD Key, alongside senior management including Registered Manager Beverley Manzar, we maintain rigorous standards through comprehensive staff training and development. Recognised by the Care Quality Commission (CQC) with three consecutive 'Outstanding' ratings, we combine award-winning facilities with a unique all-inclusive service model. Our team of over 40 staff, many with 8-40 years tenure, delivers person-centred care supported by innovative programmes like Namaste Care and The Lavender Club.Residents enjoy spacious en-suite accommodation, gourmet dining, and curated activities, all underpinned by our commitment to transparency and ethical practice. With Investors in People accreditation since 1999 and multiple national awards, we remain Romford's only Gold Standard Framework-accredited end-of-life care provider. Our hydrotherapy bath, sensory gardens, and luxury minibus exemplify our investment in holistic wellbeing. Through continuous improvement and family collaboration, we ensure residents receive dignified, individualised care that exceeds regulatory expectations.
Services
Dementia Care
End-of-Life Support
Residential Accommodation
Transport Services
Hairdressing
Podiatry
Catering
Activity Programmes
Hydrotherapy
Palliative Care
Details
- Year established: 1981
Highlights and features
- We maintain the highest staff-to-resident ratio in our sector
- Three consecutive CQC 'Outstanding' ratings since 2015
- Staff retention of 8-40 years demonstrates exceptional workplace culture
- Unique in-house training programmes developed with industry experts
- All-inclusive pricing with no hidden charges since 2020
Associations and certifications
- Care Quality Commission (CQC)
- Investors in People
- Gold Standard Framework (GSF)
What people say
Compassionate and kind
Exceptional staff
Happy and well cared for
Outstanding level of care
Impressive quality of life
Services
Dementia Care
Our specialist dementia care combines Namaste Care and The Lavender Club programmes, developed through academic research and proven to improve quality of life. Staff receive advanced training in sensory stimulation and cognitive engagement techniques. Residents benefit from tailored activities that reduce wandering and enhance social interaction, supported by a purpose-designed environment.
End-of-Life Care
As Gold Standard Framework-accredited providers, we deliver compassionate end-of-life care enabling residents to remain in familiar surroundings. Our registered nursing team collaborates with healthcare partners to manage physical, emotional and spiritual needs. Individual care plans respect personal wishes while maintaining dignity and comfort through advanced pain management techniques.
Residential Accommodation
Spacious en-suite rooms feature modern amenities including flat-screen TVs and telephone points. Ground-floor options offer private terraces, while communal lounges and gardens provide social spaces. All areas meet accessibility standards with safety features ensuring resident wellbeing, complemented by 24-hour staffing and emergency response systems.
Activity Programmes
Daily activities include The Lavender Club's cognitive stimulation sessions and Namaste Care's sensory experiences. Cultural outings utilise our luxury minibus, while on-site amenities feature hydrotherapy baths and landscaped gardens. Personalised activity plans encourage participation based on individual capabilities and interests, promoting mental and physical wellbeing.
Nutritional Dining
Our chefs prepare three-course meals daily using fresh, locally sourced ingredients including award-winning cheeses and line-caught fish. Menus accommodate dietary requirements while offering flexible choices through resident consultations. Mealtimes feature complimentary wine or prosecco, with special dietary needs like diabetes or gluten intolerance carefully managed by trained kitchen staff.
People
Mr RCW Key
Chairman
Founder of Ebury Court Care Home in 1981, Rodney Key established our family legacy of compassionate care. With over four decades of leadership experience, he continues guiding our strategic vision while maintaining hands-on involvement in operational standards.
Mr RD Key
Managing Director
Joining the business in 1983, Richard Key oversees day-to-day operations while upholding our founding principles. His 40-year commitment ensures continuity in delivering exceptional care standards across all aspects of our residential services.
Beverley Manzar
Registered Manager
With responsibility for care quality since 2011, Beverley Manzar leads our team of 40+ staff. Her research into dementia care programmes has been published in the American Journal of Alzheimer's, and she maintains our Gold Standard Framework accreditation.
Ann Ayris
Care Practice Manager
As Care Practice, Development and Research Manager, Ann Ayris ensures our training programmes meet industry best practices. She oversees continuous professional development for all care staff, maintaining our Investors in People accreditation since 1999.
Ajeesh Thomas
Registered Nursing Associate
Our lead nursing associate provides clinical expertise across all care programmes. Ajeesh Thomas works closely with residents and families to implement individualised care plans, earning recognition in multiple resident testimonials for exceptional personal attention.
Questions
What specialisms does Ebury Court offer?
We specialise in dementia care and end-of-life support, with Gold Standard Framework accreditation and research-backed programmes like Namaste Care and The Lavender Club.
How is care quality monitored?
We maintain CQC 'Outstanding' ratings through regular audits, staff training, and resident feedback mechanisms, with three consecutive awards since 2015.
Can families visit during care home restrictions?
We facilitate safe visits under our gazebo with appropriate measures, maintaining communication through video calls and regular family updates.
What facilities are included?
All rooms are en-suite with modern amenities, plus hydrotherapy bath, sensory gardens, luxury minibus, and four lounges with varied activities.
How are dietary needs managed?
Our chefs prepare nutritionally balanced meals with special dietary requirements accommodated, including diabetes-friendly and gluten-free options.
What staff qualifications exist?
All staff receive advanced training in dementia care, infection control, and palliative support, with many team members having 8-40 years tenure.
