Business Details
Automotive Customer Contact Services
Founded over 25 years ago, we specialise in automotive customer contact solutions, helping dealerships maximise revenue through strategic communication. Our expertise lies in transforming customer data into actionable opportunities via outbound and inbound call management, live chat support, and targeted campaign execution. With a proven track record of success, we combine advanced methodologies with industry-specific knowledge to deliver measurable results for leading UK dealerships.Our team's deep understanding of automotive sales cycles ensures clients benefit from enhanced customer engagement and appointment conversion rates. Backed by partnerships with major vehicle manufacturers, we maintain rigorous training standards to uphold our position as market leaders in dealership customer relationship management.
Services
Outbound Calls
Inbound Calls
One-Off Campaigns
Live Chat Management
Mystery Shop Calls
Highlights and features
- We have over 25 years of automotive customer relationship expertise
- Our 80% customer contact success rate drives measurable revenue growth
- We operate extended hours from 8:30am to 8pm daily
- Our team makes 100,000+ dealership calls annually
- We provide detailed campaign performance reporting
What people say
High quality service
Great value for money
Very useful
Impressive insight
Consistent performance
Services
Outbound Calls
Our outbound call service helps dealerships maintain customer relationships and increase lifetime value. We execute targeted campaigns for service reminders, customer follow-ups, and lead management. With 25 years of automotive industry experience, we convert customer data into actionable sales opportunities through professional telephone engagement.
Inbound Calls
We provide comprehensive inbound call management with coverage from 8:30am to 8pm daily. Our trained operators handle general inquiries, out-of-hours calls, and overflow volumes while maintaining brand consistency. This ensures dealerships never miss sales opportunities through unanswered calls.
Live Chat Management
Our live chat service ensures immediate customer response on dealership websites. Trained operators engage visitors according to brand guidelines, provide vehicle information, and book appointments. This prevents potential customers from leaving websites to contact competitors due to delayed responses.
One-Off Campaigns
We execute time-sensitive marketing campaigns including telephone mystery shopping, database cleansing, and promotional events. Our team delivers detailed reporting and implements data protection compliant processes to enhance sales effectiveness and customer data accuracy.
Questions
How do your outbound call services benefit dealerships?
Our outbound calls help dealerships increase service bookings and sales appointments by contacting customers about MOTs, service reminders, and sales opportunities.
Can you handle after-hours customer calls?
Yes, we offer extended call handling from 8:30am to 8pm daily, including evenings when customers are more likely to call.
Do you work with all vehicle manufacturers?
We serve dealerships across major brands including JLR, BMW, SEAT, Volkswagen, and SKODA, with official recognition from several manufacturer networks.
How do you measure campaign effectiveness?
We provide detailed reporting on contact rates, appointment conversions, and customer feedback to demonstrate measurable ROI for all our services.
