Business Details
16 Years
experience
Professional Appliance Repair & Oven Cleaning Services
Established in 2010, we specialise in domestic electrical appliance repair and installation across the West Midlands. Our services extend to oven cleaning using environmentally friendly, non-caustic products, ensuring safety for both operatives and customers. With a reputation built on outstanding customer service and workmanship, we cater to homeowners, landlords, letting agents, and local councils. All repairs come with a 3-month guarantee, while fitted parts are covered for 12 months. Our mobile service covers same-day or next-day appointments, with transparent pricing that includes VAT and no hidden charges.We operate under full public liability insurance and comply with WEEE regulations for responsible recycling of old appliances. Our team's expertise spans all major brands, with premium service options available for specialist equipment. Customer satisfaction remains our priority, evidenced by our 4.8/5 average rating across independent review platforms. We maintain strict adherence to ethical practices, including clear cancellation policies and secure payment handling. Our growth reflects our commitment to combining technical excellence with accessible, reliable service delivery.
Services
Appliance Repair
Oven Cleaning
Installation Services
Parts Replacement
Diagnosis
Eco Cleaning
Waste Disposal
Details
- Year established: 2010
Highlights and features
- We offer 12-month guarantee on all parts fitted
- Our technicians provide same-day or next-day appointments
- We use environmentally friendly, non-caustic oven cleaning products
- We operate under full public liability insurance coverage
- Our engineers service all major appliance brands and models
What people say
Professional and polite
Excellent service
Speedy repair
Knowledgeable staff
Highly recommended
Services
Appliance Repair
We repair all makes and models of domestic electrical appliances including washing machines, tumble dryers, dishwashers, and refrigeration units. Our certified engineers use genuine parts with 12-month guarantees, offering same-day diagnostics and repairs covered by 3-month workmanship warranties across the West Midlands.
Oven Cleaning
Our eco-friendly oven cleaning service removes built-up grime using non-caustic, odour-free products. Technicians clean ovens, hobs, and cooker hoods to like-new condition, with special attention to hard-to-reach areas. This environmentally responsible service leaves no chemical residues while maintaining full compliance with UK safety standards.
Installation Services
Professional installation of new electrical appliances including white goods and kitchen units. Our engineers ensure correct setup, safety checks, and connection to utilities. We provide old appliance removal through WEEE-compliant recycling and offer takeback services for like-for-like replacements purchased through our showroom.
Parts Replacement
We supply and fit genuine manufacturer parts for all major appliance brands. Our inventory includes components for washing machines, refrigeration units, and cooking appliances. All replacements come with 12-month guarantees, with 80% of repairs completed without requiring additional parts during initial service visits.
Diagnosis Service
Comprehensive appliance diagnostics identifying mechanical and electrical faults. Our engineers provide clear explanations of issues and repair options following initial 59 assessment. This service includes detailed recommendations for both immediate repairs and long-term appliance maintenance strategies.
Questions
What areas do you cover for appliance repairs?
We serve Tamworth, Birmingham, Coventry, Leicester, Derby, and surrounding West Midlands areas including Lichfield, Sutton Coldfield, and Solihull.
Do you offer guarantees on repairs?
Yes, all repairs carry a 3-month workmanship warranty while fitted parts are covered by 12-month manufacturer guarantees.
Can you repair all appliance brands?
Our engineers service all major domestic appliance brands including Bosch, Siemens, Hotpoint, and premium models from Miele and Smeg.
What payment methods do you accept?
We accept cash and all major credit cards except American Express, with payment taken at the end of your service visit.
How quickly can you respond to repair requests?
We typically offer same-day or next-day appointments for appliance repairs across our service areas.
Do you provide oven cleaning services?
Yes, we offer eco-friendly oven cleaning using non-caustic products that safely restore ovens, hobs, and cooker hoods to like-new condition.
Reviews (5)
Katy Hope
Dec 22, 2021
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Delighted with the helpful, welcoming and timely response from Wendy. My planned appointment was bought forward unexpectedly which meant issue got solved much more quickly
The polite, efficient, informative, and helpful response from Steve and his apprentice was impressive. The overall experience was so good I offered them another job, that I had put off for a long while.
The polite, efficient, informative, and helpful response from Steve and his apprentice was impressive. The overall experience was so good I offered them another job, that I had put off for a long while.
William Lailey
Nov 06, 2021
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I am writing this so the company improves their communication skills and others are aware of my experience. When I booked with this company they promise a half an hour notice period before arrival. Today I received a call from the engineer with 10 minutes to spare. I could not get back in time, and the company imposed a 25 cancellation fee because of this. I spoke to a manager who was aggressive, treated me with disrespect, was unreasonable and demanded I pay the fee. If Domestic Heroes? promise a notice period that they cannot stick to, then I advise that they do not offer this to customers
Helen Routledge
Oct 12, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Very professional and responsive and got the oven fixed with no fuss! Would highly recommend!
Service:Oven/hob repair
Very professional and responsive and got the oven fixed with no fuss! Would highly recommend!
Service:Oven/hob repair
Tracey Hudson
Jul 27, 2021
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Adam came to see if he could repair our washer dryer. He had the problem diagnosed and fixed under an hour. He was so professional and even made friends with our puppy! He showed me exactly what the problem was and explained how it was going to be fixed. He had the parts with him, and he even straightened up our cupboard door when he put the integrated machine back in place. If i could give him 6 stars i would!
Ben Law-Jones
Jun 14, 2021
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Very good service, great job and a pleasant and professional engineer. Short wait for the part was anticipated.
Service:Oven/hob repair
Service:Oven/hob repair
