Business Details
Your Trusted Residential Care Home in Palmers Green
At Hollies Care, we pride ourselves on providing a warm, homely environment for elderly residents in Palmers Green. Our boutique care home offers personalized residential care tailored to individual needs, ensuring dignity and respect for every resident. With 18 thoughtfully designed rooms and a dedicated team of experienced carers, we focus on creating a true home atmosphere where residents can thrive. Our staff, many of whom have been with us for over eight years, deliver continuous care without reliance on agency workers, fostering strong relationships and consistency. We embrace diversity, welcoming residents from all cultural and religious backgrounds, and maintain a vibrant community filled with social activities and personal touches.From tailored care plans to homely comforts like resident-chosen dcor and two resident cats, we ensure every detail contributes to our residents' well-being. Our commitment extends to supporting families through transitions, offering day care options, and maintaining close partnerships with local healthcare providers. Regular outings, themed events, and flexible visiting policies reinforce our philosophy that this is the residents' home, led by their preferences. We prioritise transparency and communication, keeping families informed while respecting residents' independence. With Tracy, our manager, available 24/7 and a team dedicated to exceeding expectations, Hollies Care remains a trusted choice for long-term care in North London.
Services
Residential Care
Dementia Care
Day Care
End of Life Care
Tailored Activities
Highlights and features
- Our experienced team provides consistent, non-agency care with staff retention exceeding eight years
- Residents enjoy tailored care plans and homely personalisation of their living spaces
- We maintain a multicultural, inclusive environment respecting diverse backgrounds and needs
- 24/7 on-call management ensures immediate support for resident and family concerns
- Regular activity programmes and local outings promote social engagement and quality of life
What people say
Staff are very caring
Homely atmosphere
Excellent home
Tailored provisions
Wonderful team
Services
Residential Care
Our residential care provides round-the-clock assistance for elderly residents requiring daily living support. With a 1:3 staff-to-resident ratio, we deliver personal care, medication management, and mobility assistance while promoting independence. Tailored care plans adapt to evolving needs within our secure, homely environment.
Dementia Care
Specialist dementia care combines trained staff with environment design to support cognitive needs. We implement person-centred approaches, structured routines, and sensory activities to maintain comfort. Regular family updates ensure continuity of care for residents with Alzheimer's and related conditions.
End of Life Care
Compassionate end-of-life care focuses on dignity, comfort, and emotional support. Our team collaborates with healthcare professionals to manage symptoms while respecting residents' wishes. Families receive ongoing support through our partnership with local hospice services.
Day Care
Flexible day care offers social engagement and professional support for elderly individuals. Services include meals, activities, and personal care during scheduled visits. Ideal for families needing temporary support while maintaining home living arrangements.
Tailored Activities
Daily activities range from quizzes and arts to monthly opera performances and London outings. Residents co-create weekly schedules, choosing between group events or quiet relaxation. Cultural celebrations and themed nights enhance social connection within our diverse community.
People
Tracy
Manager
With over 15 years in elderly care, Tracy leads our team with a commitment to person-centred support. She oversees care standards, family communication, and staff development while maintaining 24/7 availability for resident needs.
Kerry
Manager
Kerry coordinates daily operations, ensuring seamless care delivery across shifts. Her focus on staff training and resident well-being strengthens our consistent care approach, minimising reliance on temporary workers.
Veronica
Chef
Veronica crafts nutritious, resident-influenced menus with weekly grocery consultations. She accommodates dietary needs while creating themed dining experiences that enhance mealtime enjoyment in our communal spaces.
Katherine
Deputy
As deputy manager, Katherine supports care planning and staff supervision. Her eight-year tenure ensures continuity in implementing our homely care philosophy across all resident interactions and family engagements.
Mel
Senior Carer
Mel provides hands-on care while mentoring junior staff. With a decade of experience, she specialises in dementia support, developing trusting relationships that enhance residents' daily comfort and emotional well-being.
Questions
What types of care does The Hollies provide?
We offer residential care, dementia support, end-of-life care, and day care services tailored to individual needs in our 18-room facility.
Are there agency staff rotations?
We prioritise our permanent team with eight+ year tenures, using agency staff only in exceptional circumstances to maintain care consistency.
Can residents personalise their rooms?
Yes, residents may bring personal belongings and choose décor like curtains or flooring to create their ideal living space.
How are care plans developed?
Initial assessments create tailored plans reviewed monthly, with family input and adjustments for changing needs while maintaining resident independence.
What activities are available?
Daily activities include quizzes, arts, fitness sessions, and monthly cultural outings, with residents co-creating weekly schedules.
Is there 24-hour medical support?
Our on-site team provides 24/7 care with manager Tracy available at all times, supported by regular GP visits and specialist partnerships.
