Business Details
29 Years
experience
Emergency
services
Trusted Plumbing and Heating Services in Henley-on-Thames
Established in 1997 by Nick McLeod, Chaps Southern has grown from a single plumber to a trusted local company serving Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas. With over 20 years of industry experience, we combine technical expertise with customer-focused service, employing Gas Safe, OFTEC, and LPG-qualified engineers to deliver reliable plumbing and heating solutions. Our team prioritises prompt response times, offering 24-48 hour service windows and emergency support for critical issues like boiler failures. We maintain stock of Worcester Bosch boilers and other essential parts to ensure swift installations and repairs, backed by up to 10-year manufacturer guarantees. Our dedicated office team manages bookings, quotations, and customer inquiries, ensuring seamless communication throughout every project.We specialise in boiler installations, central heating systems, bathroom refurbishments, and general plumbing, serving both domestic and commercial clients. Our Worcester Bosch Gold Standard accreditation reflects our commitment to quality workmanship and adherence to industry best practices. Customer satisfaction remains central to our operations, evidenced by our proactive annual service reminders and transparent pricing policies. Through consistent service delivery and technical excellence, we have built a loyal customer base of over 5,000 households and businesses across Buckinghamshire, Oxfordshire, and Berkshire.
Services
Boiler Installations
General Plumbing
Central Heating
Bathroom Installations
Oil Boilers
Landlord Services
Emergency Repairs
Underfloor Heating
Bathroom Refurbishments
Gas Safety Certificates
Details
- Year established: 1997
Highlights and features
- 20+ years of combined experience in plumbing and heating services
- Gas Safe, OFTEC, and LPG-certified engineers available for all jobs
- Same-day emergency response for boiler breakdowns and heating failures
- Free no-obligation quotes with fixed pricing for all services
- Worcester Bosch Gold Standard accredited installations with up to 10-year guarantees
Associations and certifications
- Worcester Bosch Gold Standard
- Gas Safe
- OFTEC
Services
Boiler Installations
We install oil, natural gas, and LPG boilers with Worcester Bosch Gold Standard accreditation. Our engineers ensure clean, efficient installations with up to 10-year guarantees. We handle internal/external boilers, swimming pool systems, and semi-commercial units while registering installations with building controls departments.
Central Heating
Our specialists maintain and repair central heating systems, including underfloor heating and power-flushing. We use thermal cameras for leak detection and provide heating MOTs. Servicing ensures system efficiency and prolongs equipment lifespan across Buckinghamshire, Oxfordshire, and Berkshire.
General Plumbing
We handle all domestic plumbing needs from burst pipes to Saniflo installations. Our engineers carry common spares and source specialist parts quickly. Emergency services address heating failures, leaks, and toilet breakdowns with same-day response availability.
Bathroom Installations
Our specialist installers design and fit complete bathrooms with tiling, carpentry, and underfloor heating. We collaborate with local suppliers for sanitaryware selection and provide free quotations for full bathroom refurbishments.
Oil Boiler Services
We service and repair oil boilers with OFTEC-certified engineers. Our stock of critical components enables rapid repairs. We offer fixed-price servicing and annual maintenance reminders to maintain warranty validity for oil-fired heating systems.
People
Nick McLeod
Director and Owner
Nick founded Chaps Southern in 1997 and continues to oversee operations. He divides his time between office management and hands-on engineering work, ensuring technical excellence and customer satisfaction across all projects.
Alison
Office Team
Alison manages customer bookings and quotations as part of our dedicated office team. She ensures smooth communication between clients and engineers for efficient service delivery.
Lesley
Office Team
Lesley supports the office team with appointment scheduling and customer inquiries. Her role ensures timely responses to service requests and coordination of engineer availability.
Questions
Do you offer emergency plumbing services?
Yes, we provide same-day emergency response for critical issues like boiler breakdowns and heating failures.
Are your engineers certified?
All our engineers hold Gas Safe, OFTEC, or LPG qualifications for safe and compliant installations.
What areas do you cover?
We serve Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas across Buckinghamshire, Oxfordshire, and Berkshire.
Do boiler installations include guarantees?
Yes, we offer up to 10-year manufacturer warranties on selected boiler installations.
Can you service oil boilers?
Yes, our OFTEC-certified engineers specialise in oil boiler servicing and repairs.
Do you work with landlords?
Yes, we provide gas safety certificates and commercial heating solutions for landlords and businesses.
Videos
Reviews (3)
Alexandra Lee
Nov 15, 2020
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Chaps were absolutely brilliant when I had a bad pipe leak at home. They were there very quickly, were very friendly, professional and reassuring and fixed the issue. They were considerate when working in the house and tidied up any mess they made before they left. Chaps have advised me on other projects previously and I have always found them to be trustworthy, knowledgeable and great to work with. They are always my first call in an emergency.
Laura Irvine
Oct 05, 2018
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Terrible! Called them out twice, they told us the boiler needed replacing. Got a second opinion (thank goodness) and it was just a frozen pipe! What a rip off! Avoid like the plague!!!
Andrew McLeod
May 25, 2017
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Excellent service! Had a water leak coming through my ceiling. Spoke to the office who were very helpful on telling me where to turn the water off. Engineer arrived within the hour and repaired the leak within 30 minutes.
