Business Details
Expert Legal Services in North Shields
At TLW Solicitors, we combine over two decades of legal expertise with a compassionate approach to deliver tailored solutions for our clients. Specialising in financial mis-selling, fraud compensation, and consumer claims, our team of dedicated professionals is committed to achieving the best possible outcomes. With a track record of helping thousands recover losses from pension mis-selling, crypto scams, and banking negligence, we prioritise transparency and empathy throughout every case.Our clients consistently commend our clear communication, industry-leading knowledge, and unwavering dedication to justice. As an SRA-regulated firm based in North Shields, we serve individuals and businesses nationwide, ensuring every client receives both the legal expertise and personal care they deserve.
Services
APP Fraud Claims
Romance Scams
Crypto Scams
Pension Mis-selling
Bank Negligence
Investment Scams
Life Insurance Claims
FSCS Claims
Conveyancing Scams
Advice Fees Claims
Highlights and features
- We have over 20 years' experience in financial mis-selling and fraud compensation claims
- Our team specialises in complex consumer, financial and injury claims
- We handle cases with transparent and empathetic communication
- We have successfully helped thousands recover lost funds
- Our solicitors are regulated by the Solicitors Regulation Authority
Associations and certifications
- Solicitors Regulation Authority
What people say
Very professional
Excellent communication
Positive outcome
Empathetic support
Successful recovery
Services
APP Fraud Claims
We specialise in helping victims recover funds lost through authorised push payment fraud. Our solicitors investigate banking institution negligence and pursue compensation through FSCS claims. With extensive experience in complex financial crime cases, we provide expert legal representation to ensure clients receive rightful redress for fraudulent transactions.
Pension Mis-selling
Our team handles mis-sold pension cases including SIPP, final salary and defined benefit pension transfers. We represent clients who suffered losses from St James's Place, True Potential and Quilter Financial Services investments. With specialist knowledge of FCA-regulated pension advice failures, we secure compensation for inappropriate investment recommendations and inadequate risk disclosures.
Crypto Scams
We assist victims of cryptocurrency investment fraud and digital asset scams. Our solicitors investigate fraudulent platforms and pursue recovery through civil litigation against negligent financial institutions. With growing expertise in blockchain-related financial crime, we help clients navigate complex crypto asset recovery processes and regulatory frameworks.
Bank Negligence
We represent clients who suffered losses from banking institution failures in APP fraud prevention and transaction verification. Our solicitors handle claims against major UK banks including Barclays, HSBC and NatWest. Through detailed analysis of banking procedures and FCA compliance standards, we establish liability for inadequate fraud protection measures and customer safeguards.
FSCS Claims
We process claims through the Financial Services Compensation Scheme for mis-sold investments and financial products. Our team handles cases involving failed financial institutions, unregulated collective investment schemes and broker negligence. With in-depth knowledge of FSCS eligibility criteria, we maximise compensation for clients affected by financial service provider failures.
People
Sarah Spruce
Partner
Experienced legal professional specialising in financial mis-selling claims with particular expertise in pension transfer cases and complex fraud compensation matters.
Lorraine Whitney
Partner
Specialist in consumer rights litigation with extensive experience handling APP fraud cases and banking negligence claims across the UK.
Katy Wilson
Partner
Leading practitioner in financial crime compensation with focus on crypto asset recovery and investment fraud cases involving unregulated financial products.
Peter McKenna
Partner
Recognised expert in pension mis-selling litigation with particular experience in high-value defined benefit pension transfer claims and FCA-regulated advice failures.
Questions
What types of financial claims do you handle?
We specialise in pension mis-selling, APP fraud, crypto scams, banking negligence and FSCS claims. Our expertise covers mis-sold investments, unauthorised transactions and financial institution failures.
How long does a typical compensation claim take?
Case durations vary depending on complexity, but we prioritise efficient resolution. Most straightforward claims complete within 6-12 months, with urgent cases receiving expedited processing.
Do you offer no-win-no-fee arrangements?
Yes, we provide conditional fee agreements for most financial claims. This means you won't pay legal fees unless we successfully recover your compensation.
Can I claim against my bank for fraud losses?
If your bank failed to prevent fraudulent transactions or verify payment details adequately, you may have grounds for a negligence claim against institutions like Barclays, HSBC or NatWest.
What information do I need to start a claim?
We require transaction records, correspondence with financial institutions, and evidence of losses. Our team provides clear guidance to help you gather necessary documentation.
Reviews (5)
Emma Russell
Nov 20, 2021
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Having tried to consolidate my pension schemes I had all but given up, and found that I had been duped into using a High Risk Investment. TLW were my saving grace, and gave me hope and understanding that I could come out of this with my money back. Mrs Barr was my point of contact from day one and allowed me to talk to her for long periods of time about my concerns regarding the outcome. The Best Result was that I got my money back and a bit more. Also allowing me to pay the Solicitors their well deserved fee. I would never have had the ability to do this and count my blessings every day. TLW are
Eddie Kelly
Jun 01, 2021
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Positive:Professionalism,Responsiveness,Value
Professional and kept in the loop all the way through my case, Can not thank them enough for their hard work, resulting in a happy ending. A massive personal thank you to Kirsty Bennett who looked after my case from start to finish.
Professional and kept in the loop all the way through my case, Can not thank them enough for their hard work, resulting in a happy ending. A massive personal thank you to Kirsty Bennett who looked after my case from start to finish.
Brian Carpenter
Feb 12, 2021
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Critical:Professionalism,Value
Their are slow to process your claim. Don't deal with complaints very well & far too expensive
Their are slow to process your claim. Don't deal with complaints very well & far too expensive
Law Society
Jan 26, 2021
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These guys seem not to understand UK cold calling marketing regulations. They repeated called me trying to get me signup for some sort of financial mis-selling of solar panels. They refused to take no for an answer so I strung them along to find out who was behind it. Mr John Burn and Mr Peter McKenna, you should be ashamed of yourselves. TLW has now been reported to the TPS and The Law Society.
Dan Bovill
Jan 26, 2021
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TLW solicitors allowing Solar Claim advice to knowingly raise dubious leads on their behalf, from TPS protected data and without clear and complicit permission to contact the data as per GDPR. Solar Claim advice (whoever they are ?) calling from unregistered CLI contact numbers informing people that they have been miss sold solar panels, that they will receive an uncontested windfall amount (30k to be exact) within just weeks if they sign up to TLW. And falsely claiming that customer information was provided by MCS (micro-generation certification scheme) TLW logo docusign emails being sent on
