Business Details
20 Years
experience
Award-Winning Independent Auto Repair Centre in Poole
Established in 2006, we have consistently delivered high-quality automotive services for Mercedes-Benz, BMW, Jaguar, MINI, and Smart vehicles. Our commitment to excellence is demonstrated through our investment in cutting-edge tools and manufacturer-trained technicians, ensuring efficient diagnostics and repairs. As an award-winning independent service centre, we prioritise customer satisfaction through transparent communication, genuine parts, and a 2-year warranty on all components.Our team's extensive industry experience, combined with membership in leading trade bodies and adherence to Trading Standards, reinforces our position as a trusted partner for vehicle maintenance. We differentiate ourselves through added conveniences like loan cars, collection and delivery services, and a meticulous attention to detail that includes a complimentary mini-valet with every service.
Services
Servicing
MOTs
Diagnostics
Repairs
ADAS Calibration
Wheel Alignment
Air Conditioning Servicing
Engine Cleaning
Details
- Year established: 2006
Highlights and features
- Award-winning independent service centre since 2006
- Manufacturer-trained technicians for specific vehicle brands
- 2-year parts and labour warranty on all services
- Complimentary loan cars and collection/delivery services
- Investment in latest manufacturer diagnostic equipment
What people say
Award-winning service
Genuine parts used
2-year warranty
Loan cars available
Expert technicians
Services
Mercedes-Benz Servicing
Specialist servicing for Mercedes-Benz vehicles using genuine parts and manufacturer tools. Our technicians maintain service schedules to preserve warranties while ensuring optimal performance. Every service includes digital service book updates and a 2-year warranty on components.
BMW Diagnostics
Advanced diagnostics using BMW ISTA equipment to identify mechanical and electrical issues. Our trained technicians resolve complex faults efficiently, minimising vehicle downtime while maintaining safety standards for petrol, diesel, and electric models.
Jaguar Repairs
Comprehensive repair services for Jaguar vehicles using genuine parts. We address mechanical issues and bodywork while maintaining manufacturer specifications. Repairs come with a 2-year warranty and utilise the latest diagnostic technology for accuracy.
MINI MOTs
Thorough MOT preparation and testing for MINI vehicles. Our process includes pre-test inspections, transparent repair explanations, and free retests. Technicians ensure compliance with DVSA standards while maintaining vehicle performance characteristics.
Smart ADAS Calibration
Precision calibration of Advanced Driver Assistance Systems for Smart vehicles. Using specialist equipment, we recalibrate sensors and cameras after repairs to ensure optimal functionality of safety features like automatic braking and lane control.
People
Matt Peacock
Managing Director
Founded Star Tech in 2006 after progressing from technician to Technical Specialist at a Mercedes-Benz dealership. Brings extensive technical expertise and leadership to the business operations.
Tina Peacock
Marketing Manager
25-year motor industry veteran with experience at Volvo and Audi after-sales departments. Oversees marketing strategy and customer communication processes across the business.
Ricki Wilson
Service Director
21-year motor trade professional who joined Star Tech in 2009. Progressed from service adviser to overseeing daily operations while maintaining customer service standards.
Dez Denney
Technician
35-year Mercedes-Benz specialist with electronics and diagnostics expertise. Has been with Star Tech since its 2006 opening, providing technical knowledge and mentoring junior staff.
Michael Street
Workshop Team Leader
Qualified technician since 2003 with dealership experience. Manages workshop operations and technical team while maintaining high standards in service delivery and quality control.
Questions
What vehicles do you specialise in servicing?
We specialise in Mercedes-Benz, BMW, Jaguar, MINI, and Smart vehicles, with manufacturer-trained technicians and specific diagnostic equipment for each brand.
Do you use genuine manufacturer parts?
Yes, we exclusively use genuine parts from Mercedes-Benz, BMW, Jaguar, MINI, and Smart dealerships, all covered by a 2-year manufacturer warranty.
What MOT services do you offer?
We provide complete MOT testing with pre-test inspections, transparent repair explanations, and free retests. Our technicians explain any required repairs in detail before proceeding.
Can you service electric and hybrid vehicles?
Yes, our technicians use the latest manufacturer diagnostic tools to service all vehicle types including electric and hybrid models from our specialist brands.
What convenience services are available?
We offer loan cars, collection and delivery services, and complimentary mini-valeting with every service to minimise disruption to your daily routine.
How do you ensure service quality?
Our technicians receive manufacturer-specific training while maintaining Trading Standards accreditation. We also maintain a 2-year parts and labour warranty on all work.
Videos
Reviews (5)
Ian Saunders
Jan 15, 2022
Report
Excellent service and communication, and on the way back realized they had given the car a valet. Nice work star tech
Hector Sherry
Nov 07, 2021
Report
Fantastic customer experience, fixed my car and even cleaned it for me upon collection, would highly recommend and go back to if I had any other issues
Marcin Pikul
Sep 26, 2021
Report
Feel they try scam me ! I will start my story from beginning, on my Mercedes dashboard come yellow warning light about problem with ABS and pressure sensor. I was start looking for some Mercedes specialist cheaper than main dealerships, in Google search will popping up this garage and I was give ring them regarding my issue and ask them for price for investigation. Nice person over phone said that connection computer to car and read fault its free of charge and I can come any time with I did. After diagnosis mechanic says to me that I have fault ABS sensor on right front axle and need be
Gft Frames
Sep 19, 2021
Report
I would personally like to thank Star Tech for helping us get back on the road, with out their assistance we would have been stranded.
problem was dealt with quickly and professionally. I would have no problem in recommending them to anyone else.
problem was dealt with quickly and professionally. I would have no problem in recommending them to anyone else.
Steve
Sep 18, 2021
Report
Positive:Professionalism,Punctuality,Quality,Value
Since finding out about Star-Tech we have used them for our 4 business vehicles and many of my colleagues have used them for their private vehicles also. Great service and value from very friendly staff.
Services:Oil change,Brakes,General repairs & maintenance
Since finding out about Star-Tech we have used them for our 4 business vehicles and many of my colleagues have used them for their private vehicles also. Great service and value from very friendly staff.
Services:Oil change,Brakes,General repairs & maintenance
