Business Details
33 Years
experience
Trusted Auto Repair and Servicing in Ipswich
Established in 1993, we are a family-owned and operated business dedicated to providing exceptional vehicle servicing and repair solutions. Our team of highly skilled technicians combines decades of hands-on experience with cutting-edge diagnostic equipment to deliver reliable, cost-effective services for all makes and models, with specialist expertise in Mercedes Benz vehicles. We prioritise customer satisfaction through transparent communication, competitive pricing, and the use of genuine manufacturer parts where required.Our commitment to ongoing technical training ensures we remain at the forefront of automotive advancements, while maintaining the personal touch that has defined our reputation in Ipswich and surrounding areas for over 30 years. We operate with full transparency, offering detailed explanations of all work carried out and guaranteeing value for money without compromising on quality or safety standards.
Services
Servicing
Repairs
Parts
Diagnostics
Air Con
Details
- Year established: 1993
Highlights and features
- We are family-owned and operating since 1993 with specialist Mercedes Benz expertise
- We offer savings up to 50% compared to main dealership prices
- We use genuine manufacturer parts and Mercedes-approved oils
- Our technicians receive regular training on latest automotive developments
- We provide transparent pricing with detailed service explanations
What people say
Great service
Friendly helpful
Completed quickly
Professional service
Excellent service
Services
Servicing
We provide comprehensive vehicle servicing for all makes and models, using genuine manufacturer parts and Mercedes-approved oils. Our technicians follow manufacturer schedules while offering cost-effective alternatives through OE-specification components. Services protect warranties, maintain service book records, and include essential checks like brake fluid, filters, and transmission systems. With 30 years' experience, we ensure optimal vehicle performance and longevity through meticulous attention to manufacturer requirements and individual customer needs.
Repairs
Our fully equipped workshop handles complex repairs for all vehicle types using the latest diagnostic tools and techniques. From routine maintenance to major mechanical work, our trained technicians combine traditional skills with modern technology. We offer transparent pricing with detailed explanations of required work, ensuring customers understand repair needs and options. With specialist Mercedes Benz expertise, we provide dealership-level quality at competitive independent garage rates.
Diagnostics
We utilise advanced diagnostic equipment specifically calibrated for Mercedes Benz systems and other modern vehicles. Our technicians interpret fault codes from vehicle control units to identify issues accurately. Diagnostic checks include system analysis, sensor testing, and component evaluation. With 100 hourly rate diagnostics covering one hour's labour, we provide clear explanations of findings and recommended solutions for electrical, engine, and transmission problems.
Parts
We supply and fit genuine manufacturer parts for vehicles under warranty, with OE-specification alternatives available post-warranty. Our service advisers help customers choose between genuine, aftermarket, and cost-effective options without compromising quality. We explain the importance of OE specifications meeting original manufacturer standards, ensuring parts compatibility and longevity while maintaining vehicle warranties and performance characteristics.
Air Con
Our ATA-certified technicians perform complete air conditioning services using state-of-the-art equipment. Services include refrigerant recovery, leak detection, system recharge, and pressure checks. We offer pollen filter replacement and fluorescent dye application for future leak detection. With starting prices from 60, we restore cooling efficiency, improve cabin air quality, and enhance fuel efficiency by maintaining optimal system operation throughout the year.
People
Neville
Director, Senior Technician
With over 30 years in automotive repair, Neville leads technical operations and ensures workshop standards. His expertise spans classic and modern vehicles, with specialist Mercedes Benz knowledge gained through continuous manufacturer training since 1993.
Perrie
Director, Office Manager
Perrie manages business operations and customer relations, ensuring smooth service coordination. With two decades of automotive industry experience, she provides pricing transparency and administrative oversight while maintaining the company's family values and customer-focused approach.
Jon
Technician
Jon brings 15 years' experience in mechanical repairs and diagnostics, specialising in modern vehicle systems. He regularly updates his skills through manufacturer training programs, focusing on electrical systems and computerised diagnostics for both domestic and imported vehicles.
Questions
What services do you offer?
We provide servicing, repairs, diagnostics, parts supply, and air conditioning services for all vehicle makes, with specialist Mercedes Benz expertise.
Do you service Mercedes Benz vehicles?
Yes, we specialise in Mercedes Benz servicing using genuine parts and manufacturer tools while offering significant savings over main dealerships.
Can you maintain my warranty?
Yes, our servicing meets manufacturer standards and includes service book stamping to maintain warranties for all vehicle makes.
What payment options are available?
We accept major credit/debit cards and bank transfers. Detailed invoices with breakdowns of parts and labour costs are provided for all work.
Are your technicians qualified?
Our team includes ATA-certified technicians with regular manufacturer training updates, covering both traditional mechanics and modern vehicle electronics.
What are your opening hours?
We're open Monday to Friday 8:30am-5:30pm. Appointments can be arranged for early drop-off or late collection by prior arrangement.
Reviews (5)
Andrew Hill
Aug 28, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Very professional company. Clear and accurate communications. Would recommend.
Very professional company. Clear and accurate communications. Would recommend.
Martie Pretorius
Jun 14, 2021
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I serviced my car with prestige car repairs and got the MOT done. They made it very quick and easy, they were affordable and honest and I can highly rate them to other customers. Their administrative staff member Katie was especially efficient at responding to queries and getting everything sorted in a no fuss kind of way. Thank you!
Gary Springate
Nov 21, 2020
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Always professional and fair prices have had my car serviced here for the past 4 years I have no complaints and can thoroughly recommend their service.
Kevin Brazier
Nov 20, 2020
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Great family run Garage Repair & Service business run by careing proffessionals, well worth contacting for advice on Mercs, young & old
Karl Margerum
Nov 10, 2020
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Positive:Professionalism,Punctuality,Quality,Value
There is nothing Neville and John do not know about Mercs and are always professional. The front desk girls are super helpful and friendly and can have your parts ordered and car fixed in no time. Recommended.
There is nothing Neville and John do not know about Mercs and are always professional. The front desk girls are super helpful and friendly and can have your parts ordered and car fixed in no time. Recommended.
