Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Social Housing Solutions
Established in 1963, P H Jones has built a reputation as a trusted provider of social housing maintenance and installation services across the UK. Our approach prioritises safety, reliability, and customer focus, underpinned by over six decades of industry expertise. With 15 regional offices and a team of multi-skilled operatives, we deliver tailored solutions for planned maintenance, responsive repairs, and refurbishment projects. Our commitment to quality is demonstrated through partnerships with over 60 social housing providers, serving 181,000 homes nationwide. We maintain high service standards through continuous improvement driven by customer feedback via our touchpoint NPS surveys. As part of British Gas, we combine local delivery capabilities with national operational reach, ensuring efficient and effective service provision.Our team's extensive experience enables us to identify efficiency opportunities while delivering added value to our clients. We specialise in modern heating solutions including heat pumps, solar systems, and low-carbon technologies, supporting clients' net zero goals. Our UK-based help desk provides dedicated support, ensuring seamless communication throughout project delivery. Through strategic partnerships with local authorities and housing associations, we contribute to community development while maintaining environmental and economic sustainability. Our proven track record of award-winning service delivery demonstrates our commitment to excellence in social housing infrastructure.
Services
Installations
Repairs and maintenance
Heat pumps
Photovoltaic solar systems
Ground source heat pumps
Details
- Year established: 1963
Highlights and features
- We have over 60 years of experience in social housing maintenance
- Our 15 regional offices enable local delivery with national reach
- We serve 181,000 homes across the UK through 60+ housing partnerships
- Our touchpoint NPS system drives continuous service improvement
- We specialise in modern low-carbon heating solutions for social housing
Services
Installations
We specialise in comprehensive heating system installations for social housing properties. Our expert team delivers efficient boiler replacements and complete central heating system upgrades across the UK. With modern equipment and certified technicians, we ensure reliable heating solutions that meet current energy efficiency standards while minimising disruption to residents.
Heat pumps
Our heat pump installation service supports social housing providers in achieving net zero carbon targets. We implement air source and ground source heat pump systems tailored to property requirements. These low-carbon solutions provide efficient heating while reducing energy costs for residents and housing associations across our service areas.
Repairs and maintenance
We provide responsive repair services and planned maintenance programmes for social housing heating systems. Our nationwide network handles urgent breakdowns and scheduled servicing to ensure continuous heating provision. With dedicated UK-based support teams, we maintain system reliability while extending equipment lifespan through preventative maintenance strategies.
Photovoltaic solar systems
Our solar panel installation service offers sustainable energy solutions for social housing properties. We design and implement photovoltaic systems that reduce energy bills and carbon emissions. These renewable energy solutions integrate with existing heating systems to provide cost-effective, environmentally friendly power for residents across the UK.
Ground source heat pumps
We deliver ground source heat pump installations for social housing developments requiring sustainable heating solutions. Our engineers design systems that utilise underground thermal energy for efficient home heating. This low-maintenance technology provides consistent warmth while significantly reducing carbon footprints for housing providers and residents alike.
Questions
What areas do you cover for social housing services?
We operate nationwide across England, Scotland, and Wales through our 15 regional offices.
Do you handle emergency heating repairs?
Yes, we provide responsive maintenance services for urgent heating system breakdowns.
Can you help with low-carbon heating upgrades?
We specialise in heat pump installations and solar energy solutions for net zero compliance.
How do you ensure service quality?
We use customer feedback through our touchpoint NPS system to drive continuous improvement.
What accreditations do you hold?
As part of British Gas, we maintain industry-standard certifications for all our services.
Reviews (6)
Daniel Hyde
Dec 29, 2021
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Critical:Punctuality
They do not stick to agreed times. Arrive when ever they want and then send nasty letters saying you weren't available for the appointment. They report back they came on time when they didn't. Communication is non existent.
Service:Heating maintenance
They do not stick to agreed times. Arrive when ever they want and then send nasty letters saying you weren't available for the appointment. They report back they came on time when they didn't. Communication is non existent.
Service:Heating maintenance
Lindsey Tarrel
Dec 10, 2021
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Critical:Punctuality
Had a letter from them stating a time and date for a gas safety check through East Lothian council. The time was between 12 & 5 oclock I waited in for 5 hours and nobody turned up. You can get charged for not getting your gas checked which I will not be paying as they were the ones that didnt turn up. Absolutely shocking!!
Service:Heating maintenance
Had a letter from them stating a time and date for a gas safety check through East Lothian council. The time was between 12 & 5 oclock I waited in for 5 hours and nobody turned up. You can get charged for not getting your gas checked which I will not be paying as they were the ones that didnt turn up. Absolutely shocking!!
Service:Heating maintenance
H. Purcell
Nov 29, 2019
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Lazy, incompetent workmen they just cannot be bothered! Left me in the cold for nearly a week in September! First guy said my boiler was "condemned" the next said it shouldn't have been condemned. Said he'd fix it but turned my boiler off leaving me in the cold. Texted next day to say they'd come to fix it between 12 and 6 pm got to half past 6 no one came. Terrible service.
Heatha Yates
Nov 17, 2019
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Useless avoid always.local council tenant. don't keep appointments and lie about turning up at all. Takes 4 men 3wks to do a half hour parts job, all insulting the last man how the last one didn't know what they're doing. Left disabled tenant without hot water or heating for 2 days so far without offering heaters. Tried to tell me someone had turned up at a certain time. Unlucky, I have cctv.
Dale Wright
Oct 21, 2017
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Don't always assume the worst with heating companies plus it is a common fact that people only focus on the negative stuff with these types of organizations and very rarely comment on the positives. The company itself is not terrible nor do they offer a poor service, the other reviews you are reading are from people who have only "probably" had one encounter /experience with them.
Nationally they cover the whole of the UK and at the very least carry out over 2000+ gas services a day, that is one third of their business a day!! How do know this, let's just say that I have inside information.
Nationally they cover the whole of the UK and at the very least carry out over 2000+ gas services a day, that is one third of their business a day!! How do know this, let's just say that I have inside information.
Jo Parkes
Sep 10, 2016
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Absolutely terrible! Don't employ these people. The service engineer listed countless reasons why he couldn't service the boiler and then gave me a bill for "servicing the boiler" I am a pensioner and found this to be totally unacceptable, but when I challenged him about it, he just gave the usual worn out script "I am just doing my job" when I was working in Customer Services, if I had that attitude I would not have had the job long!
