Business Details
35 Years
experience
Expert E-Commerce Logistics Solutions in Peterborough
Established in 1991, Hercules Direct Marketing has evolved from a direct marketing pioneer to a trusted leader in e-commerce logistics. Our team combines decades of industry expertise with cutting-edge technology to deliver seamless pick, pack, and despatch solutions tailored to online retailers' needs. We pride ourselves on our hands-on approach, offering real-time order visibility, barcode-verified accuracy, and a personal touch that includes handwritten notes and customised packaging.With ISO-certified processes and a commitment to continuous improvement, we empower businesses to scale globally while maintaining complete control through our integrated platform. Our dedicated customer service team and efficient returns management system ensure operational excellence at every stage, from order receipt to final delivery.
Services
E-Commerce Fulfilment
Pick Pack Despatch
Customer Service
Returns Management
Storage Solutions
Direct Mail
Integration Services
Global Distribution
Barcode Verification
Eco-Friendly Packaging
Details
- Year established: 1991
Highlights and features
- We offer 30+ years of logistics expertise with continuous process improvement
- Our integrated platform provides real-time order visibility and tracking
- Dedicated customer service team handles all communications professionally
- Barcode-verified accuracy ensures 99.9% order precision
- Flexible solutions with no minimum order quantities
What people say
Amazing packing
Complete game changer
Trust them implicitly
Seamless operation
Eco-friendly initiatives
Services
E-Commerce Fulfilment
Our comprehensive e-commerce fulfilment service handles every aspect from order receipt to final delivery. Using advanced integration technology, we ensure 24-hour order turnaround with barcode-verified accuracy. Businesses benefit from real-time inventory tracking, customised packaging solutions, and seamless platform integration that maintains 99.9% order precision while reducing operational burdens.
Customer Service
Professional customer communications are managed by our dedicated team who handle all order-related queries. From order status checks to cancellation requests, we provide timely responses within four hours through preferred communication channels. This service includes telephone support, email management, and order status updates that maintain brand consistency while freeing client resources.
Returns Management
Efficient returns processing includes freepost solutions, quality inspections, and restocking decisions. Damaged items receive photographic documentation before disposition instructions. Our system tracks returns metrics in real-time while maintaining 48-hour processing standards. This service reduces administrative burdens while ensuring accurate inventory reconciliation and customer satisfaction.
Storage Solutions
Secure storage across two Peterborough facilities accommodates over 1,000 pallets with real-time inventory tracking. Our monitored warehouses feature CCTV, controlled access, and automated low-stock alerts. Businesses benefit from scalable storage capacity combined with proactive inventory management that prevents stockouts while maintaining optimal storage costs.
Direct Mail
Comprehensive direct mail solutions cover data sourcing through to campaign execution. Our services include print coordination, targeted mailing, and response management supported by local design partnerships. This integrated approach ensures precise audience targeting while maintaining quality control throughout the direct marketing campaign lifecycle.
People
Sally Strudwick
Director
With over two decades at Hercules, Sally provides hands-on leadership focusing on daily operations and process optimisation. Her strategic vision combines technical expertise with practical implementation, ensuring seamless service delivery across all departments while maintaining the company's founding principles.
Charlotte McNee
Director
As finance director and account manager, Charlotte oversees financial operations and customer service excellence. She leads ISO compliance audits while developing strategic account management practices that enhance client relationships through transparent communication and measurable service improvements.
Questions
What e-commerce platforms do you integrate with?
We integrate with all major shopping platforms and bespoke systems through automated connections completed within 15 minutes, enabling real-time order and inventory management.
How do you ensure order accuracy?
Our double barcode verification system at employee level maintains 99.9% accuracy rates through scanned confirmation at each handling stage by trained operators.
What packaging options are available?
We handle diverse items from delicate art books to industrial goods, offering customised packaging solutions including branded materials, handwritten notes, and eco-friendly alternatives.
How are returns processed?
Returns are processed within 48 hours using our freepost system, with damaged items documented photographically and disposition options provided before restocking decisions.
What storage facilities do you offer?
Two secure Peterborough warehouses with CCTV monitoring and controlled access provide 1,000+ pallet capacity, featuring automated low-stock alerts and real-time inventory tracking.
How do you handle international shipments?
Our global distribution network handles shipments from document-sized packages to pallets worldwide, with appropriate packaging and documentation for all international destinations.
