Business Details
21 Years
experience
Your Trusted Partner for IT and Managed Print Solutions
Inception Business Technology has been a trusted provider of IT services and managed print solutions for over two decades. Our approach begins with understanding your unique business requirements, followed by crafting bespoke solutions that align with your goals. We implement these solutions seamlessly into your existing infrastructure, ensuring minimal disruption. Our commitment extends beyond installation, offering ongoing support through multiple channels to address any challenges promptly.With a focus on innovation and sustainability, we prioritise refurbished equipment and energy-efficient practices to reduce environmental impact while delivering cost-effective solutions. Our team's extensive experience and dedication to client satisfaction have solidified our reputation as a reliable partner for businesses across the UK.
Services
Managed IT Support
IT Consultancy
IT Installation
IT Repairs
Managed Print
Print Hub
Refurbished Laptops
Workplace Equipment
Broadband Solutions
VOIP Services
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in managed print and IT services.
- Our team provides tailored and flexible contract options for every client.
- We prioritise sustainability through refurbished equipment and recycling programs.
- Ongoing support is available via phone, email, or video calls.
- Our engineers deliver prompt resolution of IT issues with minimal disruption.
What people say
Outstanding service
Excellent service
Professionalism
Promptly resolving IT issues
Breath of fresh air
Services
Managed IT Support
Our Managed IT Support ensures continuous system performance with proactive monitoring and rapid issue resolution. Tailored to businesses of all sizes, this service minimises downtime while maintaining cybersecurity and compliance. Clients benefit from dedicated engineer support and customised service level agreements.
Managed Print Services
Streamlined print operations reduce costs and environmental impact through optimised device fleets and usage tracking. This service includes equipment maintenance, supply management, and sustainability-focused recycling programs. Businesses gain predictable billing and improved document workflow efficiency.
IT Consultancy
Expert guidance helps businesses align IT strategy with operational goals. Services include infrastructure audits, digital transformation planning, and cybersecurity risk assessments. Our consultants deliver actionable recommendations backed by 20 years of industry experience and technical expertise.
Refurbished IT Equipment
Cost-effective, pre-owned laptops and workstations undergo rigorous testing to meet performance standards. This eco-friendly option reduces e-waste while providing reliable technology solutions. Each device includes warranty coverage and compatibility guarantees for seamless integration.
VOIP Services
Modern communication systems feature scalable cloud-based phone solutions with advanced call management tools. Implementation includes network assessment, system configuration, and staff training. Businesses benefit from reduced call costs and enhanced mobility features.
People
Gareth Taylor
Managing Director
Gareth leads Inception Business Technology with strategic vision, driving innovation and client relationships. His 20-year industry experience ensures operational excellence while maintaining the company's customer-first ethos through continuous service improvement initiatives.
Jack Jones
Director of IT
Jack oversees IT operations with technical expertise gained over a decade in the field. He specialises in network infrastructure and cybersecurity, ensuring clients' systems remain secure, efficient, and aligned with evolving technological standards.
Sukyi Lee-Nash
Finance Administrator
Sukyi manages financial operations and client communications with precision. Her numerical expertise ensures transparent billing processes and smooth coordination between clients and technical teams, maintaining the company's commitment to clear, professional service delivery.
Anastasis Hantakaross
Engineer Team Leader
Stassi leads technical implementations with hands-on expertise in IT systems and print infrastructure. His seven years with the company have established him as a key problem-solver, balancing technical excellence with client-focused service delivery.
Questions
What IT services do you offer for businesses?
We provide managed IT support, network infrastructure setup, cybersecurity solutions, cloud services, and IT consultancy tailored to your business requirements.
How do your managed print services reduce costs?
Through device optimisation, usage analytics, and supply management, our solutions typically reduce print-related expenses by 20-30% while improving operational efficiency.
Are your IT consultants certified professionals?
Our team holds industry-recognised certifications including CompTIA Network+, Microsoft MCP, and HP Printing Solutions accreditation, ensuring technical excellence.
How do you support sustainability goals?
We extend equipment lifecycles through refurbishment programs, implement energy-efficient devices, and maintain a 98% recycling rate for end-of-life hardware and consumables.
What response times can I expect for IT issues?
Critical issues receive immediate attention with remote resolution attempts within 15 minutes and onsite visits scheduled within 4 hours for priority cases.
Reviews (6)
Nadine Whitelaw
Jan 03, 2022
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I contacted Inception as having technical issues. Gareth solved the issue very quickly. Very impressed with the service.
Tracey Frisby
Dec 12, 2021
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Andy was able to quickly set me up on the printer and scanner. Very pleasant and excellent customer service
Home Instead Senior Care Chichester & Bognor Regis
Oct 16, 2021
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Andy and Gareth managed to solve my technical issue at 4pm by dialing into my computer whilst they were travelling by car to Scotland. Seriously impressed and grateful! Great value and great service is pretty hard to come by these days - thank you :)
Malkit Gujra
Jun 19, 2021
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We have use Inception for years and very happy with the quality of customer services. Inception team is very knowledgeable, prompt service and very friendly. when we have a problem we contact Inception and the team solve our problem in the same day. we highly recommend Inception for all your print services. thanks to all the team of Inception
Angus Kirk
May 27, 2021
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Inception are great - any time we have an issue with our printer e.g. setting it up on a new computer, their friendly team always call back promptly and resolve the issue swiftly! Today I spoke to Gareth and he was brilliant, both solving our issue and setting up the printers to work more easily going forward, thank you!!
Red Oak Direct Ltd
May 22, 2021
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We have used Inception for all our printer & supplies needs since 2009, and it is a breath of fresh air to find a company that truly looks after their customers the way they do. Gareth & the team have always gone out of their way to support us with genuine service second to none. Great work all - keep it up!
