Business Details
18 Years
experience
Your Trusted Partner for Omnichannel Communication Solutions
Text Global was founded in 2008 with a vision to revolutionise digital communication through innovative solutions. Over the years, we have grown to become one of the UK's leading providers of SMS marketing, email, voice, and omnichannel communication services. Our journey began with a focus on bulk SMS platforms, and we have since expanded to offer comprehensive cPaaS solutions, integrating over 15 digital channels. We pride ourselves on delivering reliable, scalable, and user-friendly platforms that empower businesses of all sizes to engage effectively with their customers. Our commitment to excellence is reflected in our partnerships with market-leading brands and our ability to support over 15,000 businesses globally. With a team of dedicated professionals, we provide 24/7 technical support, robust API documentation, and tailored solutions to meet diverse client needs.Our platforms enable businesses to automate communications, enhance customer engagement, and drive revenue growth through targeted marketing campaigns. We continuously invest in product development and innovation to stay ahead of industry trends, ensuring our clients benefit from cutting-edge technology. Our customer-centric approach is evident in our high trust score of 4.9 out of 5 on Trust Pilot, driven by our focus on transparency, reliability, and exceptional service delivery. Whether you are a small business or a large enterprise, we are committed to helping you achieve your communication goals with precision and efficiency.
Services
SMS Marketing
Email Marketing
Voice Messaging
WhatsApp Integration
Chatbot Development
Details
- Year established: 2008
Highlights and features
- We support over 15,000 businesses globally with scalable communication solutions.
- Our 24/7 friendly support ensures uninterrupted service and rapid issue resolution.
- Competitive pricing with flexible payment options, including pay-as-you-go.
- Free setup and no contracts for all SMS and email marketing services.
- Awarded 4.9/5 Trust Pilot rating for reliability and customer satisfaction.
What people say
Excellent support
Reliable service
Increased revenue
User-friendly platform
Prompt assistance
Services
SMS Marketing
Our SMS marketing platform enables businesses to send targeted text campaigns at scale. With features like segmented messaging, URL tracking, and delivery reports, it helps drive repeat revenue and customer loyalty. The user-friendly interface supports rapid campaign deployment, while GDPR-compliant opt-out management ensures regulatory adherence.
Email Marketing
Our email marketing solution combines promotional and transactional messaging with AMP interactivity. Businesses can create dynamic templates, track engagement metrics, and integrate with CRM systems. The platform supports SMTP/HTTP APIs for seamless workflow automation and includes spam-check tools to maximise deliverability.
Voice Messaging
The voice messaging service delivers pre-recorded audio alerts via landlines or mobiles. Features include text-to-speech conversion, IVR menus, and voicemail routing. With support for 100+ languages and repeat dial attempts, it ensures high message visibility at cost-effective rates between 3p-10p per 10-second call.
WhatsApp Integration
Our WhatsApp Business API enables two-way customer communication through automated chatbots and live agents. It supports rich media messaging, order updates, and service alerts. Integration with CRM systems allows personalised interactions, while analytics tools track campaign performance across global markets.
Chatbot Development
We build rule-based and AI-powered chatbots for 24/7 customer support. The no-code platform allows drag-and-drop workflow creation, while NLP capabilities enable intent recognition. Chatbots integrate with Salesforce, HubSpot, and other platforms to automate lead generation, FAQs, and service requests.
People
Marc Doe
CEO
Marc Doe leads Text Global's strategic vision, driving innovation in omnichannel communications. With over 15 years in digital marketing, he has expanded the company's global footprint while maintaining a client-first ethos.
Joana Leite
Content Manager
Joana Leite oversees content strategy and client education. Her expertise in marketing automation ensures clients maximise platform capabilities through tailored training programs and resource development.
Joey Smith
Support
Joey Smith provides technical support, resolving client issues within 30 minutes. His focus on rapid response times and platform optimisation has contributed to Text Global's 4.9 Trust Pilot rating.
Sarah Clark
Web Developer
Sarah Clark develops scalable web solutions for Text Global's platforms. Her work on API integrations and UI/UX enhancements ensures seamless user experiences across all communication channels.
Questions
What communication channels do you support?
We support 15+ channels including SMS, email, WhatsApp, RCS, voice, live chat, and social media platforms like Instagram and Facebook Messenger.
How quickly can I start using your SMS platform?
Our SMS platform offers free setup with no contracts. Most clients begin sending messages within 10 minutes of registration.
Do you provide API documentation?
Yes, we offer comprehensive API documentation with SDKs for multiple programming languages and 24/7 developer support.
Are there any hidden fees?
No, we maintain transparent pricing with no hidden costs. All charges are clearly displayed before campaign execution.
How do you ensure message deliverability?
We use advanced routing algorithms, real-time delivery reports, and regular network optimisation to maintain 98%+ SMS deliverability rates.
Can I try your services for free?
Yes, we offer free trials for all core services, including 10 free SMS credits to test our platform capabilities.
Reviews (2)
Charlotte Noble
Nov 18, 2016
Report
D&t have found Text Global very easy to use, with great help and support on hand for when we have an issue
Dave Nutley
Aug 28, 2015
Report
Recently started using Text Global after meeting with them at an exhibition. Lived up to their word, very professional and very affordable pricing structures. Have used other providers in the past but this company seem to be very forward thinking and one step ahead of the others... Would definitely recommend.
