Business Details
29 Years
experience
Trusted Hotel, Rail & Theatre Breaks in the UK
Established in 1997, Hotel Direct has become a trusted leader in the UK travel industry, specialising in hotel breaks, theatre packages, and rail travel. Our commitment to exceptional customer service is demonstrated through our unique Arrival Assurance service, which personally verifies every booking 48 hours before arrival. We offer dynamic packaging options that allow customers to combine hotels with rail tickets, theatre shows, and attractions, often saving up to 50% compared to separate bookings. With over 25 years of experience, we maintain rigorous quality standards for our partner hotels, ensuring clean, comfortable accommodations and attentive service. Our ABTA protection provides full financial security for all bookings, while our 4.9/5 Trustpilot rating reflects our dedication to customer satisfaction.We operate a UK-based call centre with expert advisors available Monday to Friday, offering the same competitive rates as our website. Our innovative approach combines flexible booking options with comprehensive guest reviews, providing transparency and confidence in every travel arrangement.
Services
Hotel Breaks
Theatre Breaks
Rail Breaks
Coach Breaks
Attraction Tickets
Details
- Year established: 1997
Highlights and features
- Established in 1997 with 25+ years of travel industry expertise
- ABTA-protected bookings for full financial security
- Arrival Assurance personally verifies every reservation
- 4.9/5 Trustpilot rating from 6,400+ customer reviews
- No booking fees or hidden charges
Associations and certifications
- ABTA
What people say
Easy to navigate
Great communication
Excellent value
5 star service
Reliable bookings
Services
Theatre Breaks
Combine hotel stays with West End theatre tickets at discounted rates. Choose from 80+ shows with interactive seating plans and customer reviews. Packages include priority booking and flexible date changes.
Rail Breaks
Book hotel accommodations with inclusive rail travel from any UK station. Save up to 50% on train tickets when combined with hotel bookings. Available to major UK destinations including London and Edinburgh.
Hotel Breaks
Access 1,000+ hand-picked hotels across the UK with verified guest reviews. Enjoy competitive pricing and flexible booking options. All reservations include arrival confirmation and ABTA protection.
Coach Breaks
Combine National Express coach travel with hotel stays at discounted rates. Fully protected bookings with flexible options for London and other major UK destinations.
Attraction Tickets
Book priority entrance tickets for major attractions like the London Eye and Warner Bros. Studio Tour. Combine with hotel stays for package discounts and guaranteed entry.
Questions
How do I book a theatre break?
Select your preferred show, hotel, and rail/coach options on our website or call our UK advisors for assistance.
Are bookings ABTA protected?
Yes, all our packages and hotel-only bookings include full ABTA financial protection.
Can I change my theatre show after booking?
Yes, we offer flexible show changes with new tickets and confirmations sent within minutes.
Do you charge booking fees?
No, we never apply booking fees or card charges for any reservations.
How does Arrival Assurance™ work?
We personally verify your hotel booking 48 hours before arrival and send a confirmation email.
What payment methods do you accept?
We accept major credit/debit cards and online payments in GBP, EUR, and USD currencies.
Reviews (7)
Sue Harvey
Nov 26, 2021
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Good hotel and train package arranged by Simon at Hotels direct. Will definitely use them again. The Hotel Citrus in Cardiff is in a very convenient location close to all amenities. Clean rooms and friendly staff.
John Gillett
Oct 20, 2021
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Positive:Quality,Value
We had an excellent hotel, with a great room overlooking the garden. The theatre seats were excellent too.
We had an excellent hotel, with a great room overlooking the garden. The theatre seats were excellent too.
Kathryn England
Sep 17, 2021
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Positive:Quality
Stayed at Point A, Kings Cross. Hotel clean and the staff were very helpful and friendly. No problems with the train tickets. Very happy with the experience and would use this company again to make future travel/ hotel arrangements.
Stayed at Point A, Kings Cross. Hotel clean and the staff were very helpful and friendly. No problems with the train tickets. Very happy with the experience and would use this company again to make future travel/ hotel arrangements.
Jenny Hardiman
Aug 18, 2021
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Positive:Professionalism,Responsiveness,Value
We stayed at St Giles. Great location. Clean friendly. The trains chosen for us we're speedy and very convenient travel times. We even booked an evening at the theatre -Phantom. Will definitely use again.
We stayed at St Giles. Great location. Clean friendly. The trains chosen for us we're speedy and very convenient travel times. We even booked an evening at the theatre -Phantom. Will definitely use again.
Sylvia Agnew
Jan 27, 2021
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Last JULY 2020 we booked a stay at a London Hotel and Rail Travel for Christmas shopping in December and paid in full. Because of Covid, the trip was cancelled and in FEBRUARY 2021 we are still awaiting a refund! After five emails, how many more times do I have to contact Hoteldirect to obtain my refund or even a response!!! Can't fault the booking process, easy and clear with an attentive rep on the end of the phone, hence one star but the refund system is diabolical! This company should now do the right thing and refund my money immediately.
Pete
Aug 20, 2020
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Great website, easy to use and book transport/train, theatre tickets and hotel all in one place! Communication really good too, would highly recommend using Hotel Direct.
Chris Brewer
Aug 09, 2020
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We would highly recommend using Hotel Direct. We stayed at a perfect hotel in central London and had excellent seats for our choice of show. We will definitely use them again and recommend to everyone
