Business Details
23 Years
experience
Your Trusted Car Dealer in Crewe | Swansway Motor Group
Swansway Motor Group is a family-owned business established in 2003, with over 55 years of combined experience in the motor trade. We operate 30 dealerships across North West England, North Wales, and the Midlands, offering new and used cars from nine leading brands. Our commitment to exceptional customer service is rooted in our family ethos, ensuring every client receives personalized attention. We specialize in manufacturer-approved sales, servicing, MOTs, and accident repairs using genuine parts.Our team of industry experts prioritizes transparency, reliability, and customer satisfaction. With state-of-the-art facilities and a focus on innovation, we provide tailored solutions for both individual and fleet customers. Our dedication to community support and sustainable practices further underscores our reputation as a trusted automotive partner.
Services
Car Sales
MOT Testing
Servicing
Accident Repair
Parts Supply
Details
- Year established: 2003
Highlights and features
- Family-owned with over 55 years of combined motor trade experience
- 30 approved dealership franchises across leading brands
- Manufacturer-trained technicians using genuine parts
- Comprehensive MOT and servicing options available 7 days a week
- Award-winning customer service with personalized support
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
Knowledgeable staff
Smooth process
Excellent service
Helpful and friendly
Efficient service
Services
Car Sales
Swansway offers a comprehensive selection of new, nearly new, and approved used cars from nine leading brands. Our sales team provides expert guidance to help customers find the perfect vehicle. With transparent pricing and flexible finance options, we ensure a stress-free purchasing experience tailored to individual needs.
MOT Testing
Our DVSA-approved technicians conduct thorough MOT tests to ensure vehicles meet UK roadworthiness standards. We provide clear explanations of results and offer pre-MOT checks to identify potential issues. Servicing all makes and models, we prioritize efficiency and transparency to minimize downtime for customers.
Servicing
Manufacturer-trained technicians deliver scheduled and interim servicing using genuine parts. We offer competitive pricing on service plans and MOT re-tests. Our facilities are equipped to handle complex diagnostics while maintaining the highest standards of workmanship and customer care.
Accident Repair
Swansway's accident repair centres provide comprehensive crash repair services using advanced equipment and genuine components. We work with major insurers to streamline claims processes. Our SMART repair options offer cost-effective solutions for minor damage while maintaining vehicle integrity.
Parts Supply
We supply genuine manufacturer parts for all vehicles we represent, ensuring optimal performance and longevity. Our parts inventory includes accessories, wear-and-tear items, and performance components. Expert advice is available to help customers select the correct parts for their specific vehicle requirements.
Questions
What brands does Swansway Motor Group represent?
We represent nine leading automotive brands including Audi, Volkswagen, BYD, Honda, Land Rover, and Peugeot across our 30 UK dealerships.
Do Swansway offer MOT testing services?
Yes, we provide MOT testing at multiple locations with qualified technicians, offering pre-MOT checks and competitive pricing on re-tests.
Can I get vehicle servicing at Swansway?
We offer manufacturer-approved servicing using genuine parts, with flexible appointment times and transparent pricing across all our dealership locations.
Are financing options available for car purchases?
Yes, we provide various finance packages including 0% APR options, working with multiple lenders to help customers find suitable payment plans.
Do Swansway dealerships operate on weekends?
Most of our dealerships are open seven days a week, with van centres typically open Monday to Saturday, subject to individual branch hours.
Reviews (4)
Simeon Clark
Dec 24, 2021
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Really disappointed by the level of service received. Ordered a new car that was apparently available in stock to then find it was not available, but had been built and was at the port awaiting shipment. Not so much of an issue, however, after nearly 4 weeks of waiting, I still have no delivery nor any confirmed delivery date. Dealer doesn’t seem to be bothered or able to do anything about it. Really poor level of service!
Chris
Nov 08, 2021
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My insurance company nominated Swansway for the repairs to my car, and I felt comfortable with that as they were a manufacturer approved repairer. However, the quality of work and communication during the repairs have been far from the professional standard I would expect. My car took 6 weeks to repair (for a 2 week estimate) and the delays were all put down to parts being on back order. However, in one instance I discovered that the delayed part was in fact in stock at their local dealership, whilst simultaneously being told that it would take up to 2 months for it to arrive. When my car
Ali
Jul 21, 2021
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I ordered my car (SEAT LEON) via a third party but the car was being delivered by Swansway Group. The delivery date unfortunately got changed on the day due to a fault on the car (engine) but Leanne Hall's and her team were very quick to resolve the issue by giving me another car the following day. She went above and beyond and gave me a full tank of petrol for free for the troubles + issued a thoughtful number plate which was a nice touch. Delivery guy Rob also a top bloke - really enjoyed talking to him. All in all, some trouble in the beginning due to unforeseen circumstances but they made
Yh You
May 04, 2021
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Really poor customer service from Jonathan (customer service assistant) and Brian (manager). I've had two really poor experiences with the team at Swansway. Both times there were issues caused by the technicians after a routine service. No apologies were given and my concerns dismissed and not listened to. If Jonathan had been understanding and… receptive of the issues, I wouldn't be leaving this review and I would be more understanding. When the issues were escalated, Brian was defensive and unhelpful. I've not even received a reply from the owner of the Swansway group. This just shows
