Cray & Norton Estate Agents was founded in 2005 with a clear commitment to providing high-quality property services, and we continue to uphold that commitment today. Through our work in selling and letting homes, we have helped thousands of people make successful moves and have developed a reputation that is recognised across Croydon. As a family-run business, we place considerable value on personal service, honesty and long-term relationships. Our reach extends nationwide, and our status as the only Croydon member of The Guild of Professional Estate Agents enables us to be part of a respected network comprising more than 800 estate agents.
We believe that excellent service begins with excellent people. For that reason, our staff are trained to the highest standards and work in accordance with strong moral and ethical principles. Team members have completed The Guilds associate training scheme, which is approved by Cambridgeshire Trading Standards, and we operate under the regulation of the Property Ombudsman. Our areas of expertise include residential sales, residential lettings, land, new homes and property management. Based in Croydon, we provide full coverage across the borough, serving Addiscombe, South Norwood, Shirley, Waddon, New Addington, Thornton Heath, Woodside, Selhurst and South Croydon. We are always available to assist with your property requirements.
We believe that excellent service begins with excellent people. For that reason, our staff are trained to the highest standards and work in accordance with strong moral and ethical principles. Team members have completed The Guilds associate training scheme, which is approved by Cambridgeshire Trading Standards, and we operate under the regulation of the Property Ombudsman. Our areas of expertise include residential sales, residential lettings, land, new homes and property management. Based in Croydon, we provide full coverage across the borough, serving Addiscombe, South Norwood, Shirley, Waddon, New Addington, Thornton Heath, Woodside, Selhurst and South Croydon. We are always available to assist with your property requirements.
Served areas
- Croydon, Cro, South Croydon, CR2, Addiscombe, South Norwood, SE25, Thornton Heath, CR7, Waddon, Woodside, Purley, Sanderstead, Warlingham
Details
- Year established: 2005
Highlights and features
- Award-winning family-run estate agency established since 2005
- Free non-pressurised valuations for sales and lettings services
- Residential sales, lettings, property management and probate valuations
- Nationwide coverage through professional estate agency network
- Guild-trained staff delivering exceptional customer-focused property services
- Regulated professionals committed to strong ethical industry standards
Associations and certifications
- Guild of Professional Estate Agents
- Ombudsman
Payment methods
- Cash
- Debit cards
- Credit cards
Services
Our property expertise extends to residential sales, probate valuations, residential lettings and comprehensive property management. We aim to provide a professional service that reflects the importance of every property matter. By maintaining a structured and attentive approach, we help ensure processes run smoothly. Client satisfaction remains central to the way we operate. People
Darren Cray
Director
With over 30 years of experience in the property industry, Darren Cray is the Director of Cray & Norton and leads the team with a clear focus on delivering exceptional service and achieving results. He oversees all aspects of the business, from valuations and sales strategies to team development and client relationships. Darren is passionate about the local property market and takes pride in helping clients make informed decisions, whether theyre buying, selling, letting or renting
Andrea Cray
Director
As Lettings Director, Andrea Cray brings a wealth of experience and a personal touch to everything we do. With over 20 years in the property sector, she has built a reputation for honesty, professionalism, and in-depth local knowledge. Andrea is actively involved in all aspects of lettings and is always happy to offer advice whether youre a first-time landlord or an experienced investor. Andrea is passionate about her role and manages a portfolio of over 150 properties.
Marcel Ruane
Sales Director
Leading the sales team at Cray & Norton, Marcel Ruane combines years of industry experience with a hands-on, approachable leadership style. From setting sales goals to mentoring the team and meeting clients, he plays a key role in keeping everything running smoothly and successfully.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
Reviews (31)
Sonia Bloch
Jun 02, 2026
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Cray and Norton have always provided excellent service when we purchased a property and in letting and managing the property on our behalf. They always respond immediately to emails, which is extremely rare these days, and keep us informed every step of the way. I highly recommend Darren, Archie and Andrea at Cray Norton Estate Agents for their reliable, helpful and professional service.
Puperpup
Apr 22, 2026
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I had a really positive experience with this estate agent. Darren and Archie were consistently accommodating throughout the process. Whenever I needed updates, they chased the sellers promptly and always came back to me in a timely manner, which made the whole journey far less stressful.
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly. On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly. On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated.
Overall, the team made the process much easier, and their support didnt go unnoticed. Id happily recommend them
Thembi Nxumalo
Apr 21, 2026
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I had a fantastic experience renting through Cray and Norton i have been a tenant for the past 3 years and they have been excellent,unlike other agencies,they are increadibly responsive whenever a maintenance issue arises repairs sorted within hours, communication always friendly,its a relief to have a tenant that looks after tenants ,Thanks Archie and all team ,i will recomend Cray and Norton anytime
Maira Iqbal
Feb 12, 2026
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P.
Jan 15, 2026
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What a warm welcome to our new neighbourhood. The house we purchased was introduced to us from Cray & Norton and I believe it wasn't even on the market yet, they gave us the first viewing. Im so grateful to all the Staff there.They were so helpful during the purchase process and understood our needs from day one. They were always available for support and advice and we even managed to get a small discount on the overall purchase price through clear and concise conversation. Thank you
Kata Erdhelyi
Dec 14, 2025
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Anita Zakharides
Dec 14, 2025
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James Nicholls
Dec 10, 2025
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Cray & Norton were really helpful during our house buying process. They went out of their way to check in with us and to let us know to contact them if there was anything at all that they could help with. They always responded promptly to any and all enquiries, and made it super easy for us to organise viewing the house several times before we finally completed. A special shoutout to Marcel who stayed late on the day of completion so that we could pick up the keys!
Mrton Miskolczi
Dec 05, 2025
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Ashleigh Watt
Nov 30, 2025
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The team at Cray & Norton were brilliant from start to finish; from their valuation to their detailed proposal, considerate and well communicated viewings to constant correspondence regarding potential buyers, they really took the stress of selling our house away completely.
When an offer from a buyer came along, they negotiated the highest possible price and were a huge help in moving the process along when solicitors were being slow with replies.
We couldnt recommend them more and are so happy we entrusted them with the sale of our home.
When an offer from a buyer came along, they negotiated the highest possible price and were a huge help in moving the process along when solicitors were being slow with replies.
We couldnt recommend them more and are so happy we entrusted them with the sale of our home.
Ewen Mcleish
Nov 20, 2025
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I've been working with Cray and Norton for over 15 years now. They act as letting agents for my rental apartment in the area. This is a professionally run agency and I am totally satisfied with the service provided. It's particularly nice to work with a locally run firm. As a long-term landlord, problems can arise and when this happens Cray and Norton have been supportive, full of good advice and worked hard to find the right solution. Recommended.
Julian Perkins
Oct 22, 2025
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Jeremy Over
Oct 21, 2025
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Kashaf Aziz
Oct 18, 2025
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Rhys Newell- Phillips
Oct 15, 2025
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A big thank you to Cray and Norton!! They successfully helped me to secure my first family home and have been fantastic throughout the whole entireraty of the process. The Cray Norton team are exceptionally great at what they do, always remaining professional and ensuring that they are attentive to the customers' needs. I felt supported by the team every step of the way and couldn't recommend them enough. Thank you again to Archie, Darren and the rest of the Cray and Norton team.
James Forth
Oct 11, 2025
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Matthew
Aug 21, 2025
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Ruth Frimpong
May 31, 2025
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I had an excellent service from Cray and Norton Estate agent. From viewing to finally signing the tenancy agreement, everything was smooth and stress free. Best experience I have ever had from an estate agent. I do recommend them as they are very professional. Thank you to the whole team for making my move easy and stress free.
Jim Peters
May 30, 2025
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From the outset Marcel and the team delivered a personal and accommodating service for my elderly mum's relocation from Croydon to Devon. They took into account her concerns due to her senior years and were prompt and efficient in communications with myself and my brother. Darren oversaw our sale and tricky negotiations with the purchaser and did a good job in minimising our stress levels! Thanks all!
Mfp
May 16, 2025
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I recently sold my property with Cray and Norton. Marcel did the initial consultation and was very knowledgeable about the area and what to expect. The viewings were done by Archie and Marcel, then Darren handled the administration after the offer was accepted.
Despite it taking longer than anticipated to complete, due to buyers further down the chain, Cray & Norton were very responsive to emails and chased things when requested. The staff were polite and friendly and I would recommend.
Despite it taking longer than anticipated to complete, due to buyers further down the chain, Cray & Norton were very responsive to emails and chased things when requested. The staff were polite and friendly and I would recommend.
Stanislav Desyatnikov
Apr 12, 2025
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The best agency we have ever used. Punctual, clear and friendly service. It was a pleasure working with Archie Cray: always accurate and polite, he organized viewings of our house and provided feedback in timely manner. We really appreciate the service, and without any doubt would recommend it to anyone.
Sakina Ballard
Apr 01, 2025
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Recently purchased our home through Cray and Norton and are really pleased with the service and process, from start to finish.
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Jamie Gigg
Mar 20, 2025
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Toby Marcroft
Mar 20, 2025
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Roseanne Ojok
Mar 05, 2025
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Stephen Asomaning
Feb 23, 2025
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We had an amazing experience with Cray & Norton! From start to finish, their team provided outstanding support throughout our house-buying journey. Their communication was excellentalways keeping us informed and answering any questions promptly. The entire team was incredibly friendly, professional, and approachable, making the whole process much less stressful. Their guidance and expertise were invaluable, and we truly felt supported every step of the way. We highly recommend Cray & Norton to anyone looking for a reliable and caring estate agent!
C. B.
Jan 29, 2025
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We selected Cray and Norton based on our previous experiences as buyers; although the house we sold through them had reached us originally via a rival in town. They certainly lived up to our high expectations.
We felt Darren and all the team conducted themselves with the utmost professionalism at all times, and all our queries were dealt with quickly and efficiently.
Everybody knew the current state of play whenever we asked - they're clearly on top of their game. Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal.
We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest.
After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped.
We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.
We felt Darren and all the team conducted themselves with the utmost professionalism at all times, and all our queries were dealt with quickly and efficiently.
Everybody knew the current state of play whenever we asked - they're clearly on top of their game. Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal.
We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest.
After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped.
We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.
Barbara
Jan 14, 2025
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Cray and Norton offer a great service. They are realistic regarding where the price of your property should be and able to give tips on making your property more saleable. Excellent communication and the guys work hard to drum interest and screen for time wasters. My property sold with them and that was a great feeling. No matter who you speak with there they are always polite and empathetic and offer a flexible service. I would highly recommend them. Just try for yourself and see
Trudy Wright
Jun 16, 2024
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Absolutely first class at what they do and yet so down to earth. It all started with Marcel (and what a lovely chap he is) and he got viewings for my property in a matter of hours, Archie showed interested parties around and within a week or so I had an offer brokered by Marcel. Darren was the finisher and nudged all concerned in the most helpful way. Impressed is an understatement - the dream team came through for me and lived up to all those positive reviews that steered me to them in the first place. I don't post reviews but I feel this lot deserve the accolade. Thank you chaps u are all true gents, no spin just action! Trudy
Lea Byrne
Apr 03, 2023
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I contacted Cray and Norton recently with regards to putting my parents home on the market. Whilst my family and I are still undecided, the team at Cray and Norton were extremely helpful and informative of the whole process. They were happy to answer my stream of questions in a timely manner. Service has been second to none and I wouldn't hesitate to recommend this family run independent agent. Keep up the good work
Mark Tagliaferri
Nov 08, 2021
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I recently completed on a property in South Croydon through Cray & Norton and I cannot thank Darren, Marcel and the team enough for ensuring the transaction went through.
From what we expected to be a relatively straight forward purchase, turned out to be an incredibly complicated one, with issues with the conveyancing, but Darren & Marcel worked extremely hard to ensure it all went through okay. Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side.
I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!
From what we expected to be a relatively straight forward purchase, turned out to be an incredibly complicated one, with issues with the conveyancing, but Darren & Marcel worked extremely hard to ensure it all went through okay. Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side.
I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!