Business Details
18 Years
experience
Trusted Payroll & Accountancy Solutions for Contractors
Established in 2008, Umbrella.co.uk.co.uk has been a trusted provider of payroll and compliance solutions for contractors across the UK. As an FCSA Accredited Member and ISO 27001-certified organisation, we prioritise data security and regulatory compliance while delivering tailored services for umbrella payroll, limited company accountancy, and CIS workers. Our team of 70 professionals, based in Wilmslow, Cheshire, combines technical expertise with a customer-centric approach, offering 24/7 access to online portals, dedicated support, and a rewards platform. With over 100,000 contractors supported and a 4.7 Trustpilot rating, we focus on simplifying financial processes while maintaining transparency and ethical standards.Our history of innovation includes rebranding from Paymatters in 2011 and expanding services to meet evolving legislative requirements, ensuring clients receive both expert guidance and practical solutions.
Services
Umbrella Services
Limited Company Accountancy
CIS Services
Agency Services
Refer a Friend Rewards
Details
- Year established: 2008
Highlights and features
- FCSA Accredited Member status ensures industry-leading compliance standards
- ISO 27001 certification for data security excellence
- 24/7 access to online portal for payslips and benefits management
- Dedicated customer service team with 15+ years' sector experience
- 100% focus on legislative compliance and tax regulation updates
Associations and certifications
- FCSA
- ISO 27001
What people say
Second to none aftercare
Quick registration process
Proactive communication
Step-by-step explanations
Smooth tax return handling
Services
Umbrella.co.uk.co.uk Services
As a leading umbrella company, we employ temporary workers to facilitate short and long-term contracts while ensuring full employment rights. Our service includes payroll processing, tax compliance, and statutory benefit administration. Contractors benefit from continuous employment security regardless of assignment changes, with access to workplace pensions and our exclusive Rewards Pro platform offering cash plans and discounts.
Limited Company Accountancy
Through CloudAccountant.co.uk, we provide comprehensive accountancy services for limited companies including incorporation, self-assessments, and corporation tax returns. Our Xero and FreeAgent-integrated platform enables real-time financial management, with expert support for IR35 compliance and annual reporting requirements. Clients receive registered office address services and dedicated accountant access for tailored financial guidance.
CIS Services
Specialist payroll solutions for construction industry contractors registered under the Construction Industry Scheme. We handle gross status verification, year-end tax returns, and weekly payment processing while maintaining HMRC compliance. Our service includes UTR number verification support and eligibility checks for CIS subcontractors working across various construction roles.
Agency Services
Compliant payroll solutions for recruitment agencies managing contractor workforces. We streamline payroll processing for agencies nationwide, handling tax deductions and compliance requirements while maintaining direct communication with end clients. Our system integrates with agency workflows to ensure timely payments and regulatory adherence for temporary worker placements.
Refer a Friend Rewards
Our loyalty scheme rewards contractors who refer colleagues with 40 Amazon vouchers per successful referral. The program operates with no participation limits, allowing contractors to earn rewards while connecting peers with our compliant payroll solutions and support services.
People
Nick Holmes
Founder & CEO
Co-founder of Umbrella.co.uk.co.uk with 15+ years' experience in finance and compliance. Leads strategic direction while maintaining focus on customer service excellence.
Miles Grady
Founder
Chartered Accountant and co-founder with expertise in contractor payroll solutions. Previously worked at KPMG before establishing Umbrella.co.uk.co.uk in 2008.
Dexter Dyer
Director
Joined in 2011 and now serves as Director, specialising in service development and client relationship management for contractor payroll solutions.
Jon Biddle
Director
Oversees operational efficiency across all services while balancing strategic management with recreational golf pursuits outside office hours.
Daniel Bate
Customer Services Manager
Leads the award-winning customer support team focused on resolving contractor queries and maintaining the company's 4.7 Trustpilot rating.
Questions
What payroll solutions do you offer for contractors?
We provide umbrella payroll services, limited company accountancy through CloudAccountant.co.uk, and CIS services for construction workers, all with compliance guarantees.
How do I register for your services?
Complete our online registration form or contact our team for a no-obligation consultation to determine the best solution for your contracting situation.
How are payments processed?
Most contractors receive weekly payments via direct bank transfer, with same-day processing available for urgent requirements through our online portal.
What compliance certifications do you hold?
We maintain FCSA Accreditation and ISO 27001 certification for data security, ensuring full HMRC compliance and industry-leading standards.
Do you support international contractors?
Yes, we assist non-British workers with required documentation including passport copies and Home Office share codes for compliance verification.
Reviews (7)
Omer
Dec 23, 2021
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Bunch of scammers. They will overcharge you without consent. Surprised they still have license to trade. Stay away from these cowboys.
Flower Pot
Nov 26, 2021
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Shocking service. Unreliable, untrustworthy and unprofessional. Expect to have to chase your money, struggle to speak to somebody, be left on hold for that long you just give up. If you do decide to use these cowboys, ensure you have been paid the correct amount and good luck!
Mercia Carvalho
Oct 15, 2021
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My name is Mercia Carvalho, I called in today around 11:17am got through to Laura a call centre advisor. I enquire for her to check if she received an email I sent, which she has by putting me on hold.
Laura returns and says she hasn't received anything yet from Revenue therefore regardless of my email she can't update the information. She cuts me off while I'm explaining to her that it can take 10 working days for them to receive the notice from revenue, however I went to my personal account and sent the new tax code. I therefore asked Laura to update the code in which she replies "actually no
Laura returns and says she hasn't received anything yet from Revenue therefore regardless of my email she can't update the information. She cuts me off while I'm explaining to her that it can take 10 working days for them to receive the notice from revenue, however I went to my personal account and sent the new tax code. I therefore asked Laura to update the code in which she replies "actually no
Donna Wainwright
May 23, 2021
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This is a terrible company that charges at a exorbitant rate. My pension has been messed up and money is unaccounted for. When asked the advisor couldn't even work out their own calculations. I have now approached the FSC to resolve this matter.They assume you are a buffoon and treated mecwith the utmost disrespect. Do not use this company they are as dodgy as hell. Totally avoid them as the tax man may come knocking
Martin Gregson
Sep 25, 2020
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Astoundingly incompliant. They have a special anti-customer care department, all of them are trained to piss you off and repeat the mantra we have to do this because HMRC said we do. So setting up your account monthly converts it to weekly and its more expensive to process 1 timesheet than 5. they are not there to help you the are there to make as much money from you as they can... Do yourselfer a favor avoid them at all costs. Its a pity you cant leave zero rating or even negative rating
Clive Billington
Aug 07, 2020
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Not great service. It's pot luck getting a decent accountant to look after your small business. Mine was rude and unhelpful. I changed half way through year to a nicer person but by then I'd lost money so too late. They did not do anything to ensure that my account was managed in a way that would be of benefit.
Trevor Roblin
Jan 01, 2020
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Umbrella were very helpful setting up my ltd company
I was extremely satisfied with the accountancy service I received from my accountant. Its my first limited company and they helped me get started. Would certainly recommend.
I was extremely satisfied with the accountancy service I received from my accountant. Its my first limited company and they helped me get started. Would certainly recommend.
