Business Details
42 Years
experience
Emergency
services
Trusted Warranty Solutions for Motor Dealers Since 1984
Established in 1984, we have built a reputation as the market-leading provider of self-funded warranty solutions for franchised motor dealers. Our 40 years of industry expertise enable us to deliver bespoke aftersales strategies that align with franchising standards and customer expectations. We prioritise profit retention through our 100% expired warranty fund return policy, ensuring every unclaimed penny benefits our partners' bottom line. Our team of experienced professionals empowers dealers to maintain control over warranty decisions while safeguarding brand reputation and customer loyalty.With full DMS system integration and a focus on customer retention, we provide comprehensive solutions including service plans, MOT coverage, and UK rescue recovery services. Our long-term partnerships with leading dealer franchises reflect our commitment to reliability, transparency, and exceptional service delivery.
Services
Self-Funded Warranty
Service Plan
MOT Coverage
Recovery Services
Aftersales Strategy
Claims Management
Customer Retention
Goodwill Repairs
DMS Integration
Warranty Fund Control
Details
- Year established: 1984
Highlights and features
- We have 40 years of experience in automotive warranty administration.
- We guarantee 100% expired warranty fund return to your bottom line.
- We provide bespoke aftersales solutions meeting franchising standards.
- We offer full DMS system integration for rapid registration.
- We include UK rescue and recovery services as standard.
Associations and certifications
- Financial Conduct Authority
What people say
Customer retention
Safe and experienced hands
Best experience under warranty
Premium aftersales solution
Trusted long-term partner
Services
Self-Funded Warranty
Our self-funded warranty solutions empower dealers to retain 100% of unclaimed funds while offering customers comprehensive coverage. This service includes claim management, fund control, and flexible policy overrides, ensuring dealers maintain brand reputation and customer loyalty through tailored aftersales support.
Service Plan
Customisable service plans provide customers with cost-effective maintenance solutions while generating recurring revenue for dealers. These plans cover routine servicing, parts replacement, and labour costs, enhancing customer retention through predictable pricing and premium aftersales experiences.
MOT Coverage
Our MOT coverage solutions protect customers against unexpected repair costs arising from failed MOT tests. This service includes diagnostics, repairs, and retesting support, delivered through dealer workshops to ensure continued customer engagement and workshop utilisation.
Recovery Services
UK-wide recovery services provide 24/7 roadside assistance as an integrated bolt-on to warranty packages. This service includes vehicle recovery, on-site repairs, and customer support, enhancing peace of mind while maintaining customer relationships with dealer networks.
Aftersales Strategy
Bespoke aftersales strategies combine warranty, service plans, and recovery services to maximise customer retention. These solutions include DMS integration, claim decision transparency, and goodwill repair options, ensuring dealers maintain control over customer relationships and profitability.
People
Simon Palmer
Representative
With 30 years of partnership experience, Simon ensures every customer receives exceptional care through comprehensive warranty solutions tailored to Hendy Group's needs.
Nick Howe
Representative
Nick highlights the customer retention benefits of our claims team, which encourages workshop visits and maintains high service standards under warranty agreements.
Jonathan Rawlinson
Representative
Jonathan values the trust our team provides, ensuring customer satisfaction and brand protection through reliable warranty administration and expert claims handling.
Adam Dodds
Director
As Green 4 Motor Company Director, Adam collaborates with our team to deliver aftersales solutions that align with evolving customer expectations and industry standards.
Paul Bromage
Client Support Director
Paul leads client support initiatives, ensuring seamless integration of warranty services with dealer operations while maintaining exceptional customer satisfaction levels.
Questions
What self-funded warranty solutions do you offer?
We provide customisable self-funded warranty plans for franchised dealers, including 100% fund retention, claim control, and integrated recovery services.
How do your services benefit motor dealers?
Our solutions increase profitability through unclaimed fund returns, boost customer retention with workshop-focused claims handling, and offer full policy customisation.
Can dealers control warranty claim decisions?
Yes, dealers maintain full control with options to override rejected claims and use warranty funds for goodwill repairs to enhance customer satisfaction.
Do you integrate with dealership management systems?
We offer full DMS integration for rapid policy registration and seamless data exchange between dealer systems and our warranty administration platform.
What support do you provide for customer retention?
Our claims process encourages customers to return to dealer workshops, while bespoke aftersales strategies help maintain long-term customer relationships.
Are recovery services included in your packages?
Yes, UK-wide rescue and recovery services are available as a bolt-on option for complete customer peace of mind.
Reviews (4)
Tessa Edwards
Aug 03, 2021
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This month marks a year since we moved over to using a self-warranty and having WAS administer this for us. The team have been fantastic. Nothing is to much for them to do and they are always available to offer support when needed. The best decision that we made!
Marcus Judd
Aug 02, 2021
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Great company, have worked with them for a while now. Always happy to help and work with you on your specific needs. Highly recommend Warranty Administration!
Paula Finch
Jul 17, 2021
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I have been a customer of this company for over 5 years and I always find them an all round great company, very prompt, clear communication.
Linda Lower
Jul 16, 2021
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Very helpfull and dealt with my questions and queries and sorting out a new policy
Conner was the staff member on the phone.
Conner was the staff member on the phone.
