Business Details
38 Years
experience
Emergency
services
Trusted Commercial Catering Equipment Services
Established in 1988, we are a family-run business specialising in commercial catering equipment sales, installation, and maintenance. Our Gas Safe registered engineers and electrically qualified team deliver comprehensive solutions for the catering industry, including equipment servicing, repairs, and preventative maintenance contracts. With decades of experience and a client base spanning schools, hospitals, restaurants, and MOD sites, we prioritise rapid response times without compromising quality. Our engineers hold specialist certifications from leading manufacturers like Rational and Lincat, ensuring compliance with UK catering legislation.Based near Weston-super-Mare, we serve clients across the South West and nationwide, offering cost-effective services backed by industry expertise. We maintain partnerships with major brands such as Hobart, Retigo, and Electrolux, providing access to cutting-edge equipment and spare parts. Our commitment to staying updated with regulatory changes ensures clients receive safe, compliant solutions. Customer testimonials highlight our efficiency, professionalism, and friendly approach as key differentiators in the sector.
Services
Catering Equipment Sales
Installation Services
Preventative Maintenance
Gas Safety Certificates
Equipment Repairs
Servicing Contracts
Warewashing Solutions
Combination Oven Specialists
Fryer Maintenance
Kitchen Equipment Supply
Details
- Year established: 1988
Highlights and features
- We offer over 35 years of experience in commercial catering equipment solutions.
- Our engineers hold specialist certifications from Rational and Lincat.
- We provide rapid response times for urgent equipment repairs.
- We maintain partnerships with leading manufacturers for genuine spare parts.
- We deliver cost-effective services without compromising safety standards.
Associations and certifications
- Gas Safe Register
What people say
Fantastic service
Fast and efficient
Excellent customer support
Highly recommend
Great banter
Services
Catering Equipment Sales
We supply new, leased, and reconditioned commercial catering equipment from leading brands. Our inventory includes combination ovens, fryers, dishwashers, and refrigeration units. Clients benefit from expert advice to select equipment matching their operational needs and kitchen specifications.
Installation Services
Our Gas Safe and electrically qualified engineers ensure precise installation compliant with manufacturers' specifications. We handle gas, electrical, and ventilation requirements while minimising downtime for businesses during setup processes across the South West.
Preventative Maintenance
We offer tailored maintenance contracts to prolong equipment lifespan and maintain safety standards. Our engineers perform regular inspections, cleaning, and adjustments for combination ovens, refrigeration units, and cooking equipment across schools and hospitality venues.
Gas Safety Certificates
We provide Gas Safety Certificates through qualified engineers to ensure compliance with Gas Safe regulations. This service includes thorough inspections of gas appliances, pipework, and ventilation systems for commercial kitchens in the catering industry.
Equipment Repairs
Our team delivers rapid repairs for urgent equipment failures, minimising business disruption. We service all major brands and maintain stock of critical spare parts to ensure swift resolution for ovens, fryers, and refrigeration units across the UK.
People
Ian Dance
Founder
Founded the business in 1988 after a career in catering. Built relationships with schools, MOD sites, and care homes. Retired in 2009, passing leadership to his sons while maintaining industry connections.
Bruce Dance
Managing Director
Co-leads the business with Glynn Dance. Holds Rational Combination Oven Specialist certification. FCA-authorised and oversees engineering standards while maintaining client relationships with schools and hospitality venues.
Glynn Dance
Director
Co-director with extensive catering industry experience from hotel and restaurant roles. Manages equipment supply chains and technical training programs for engineers, ensuring compliance with latest industry developments.
Ben Marsh
Engineer
Qualified F Gas Category 1 Engineer. Specialises in refrigeration systems and environmental compliance. Completed advanced training programs for Houno and Rational equipment maintenance across commercial kitchens.
Questions
What areas do you serve for catering equipment services?
We cover the South West including Bristol, Bath, and Taunton, with nationwide supply and servicing available across the UK.
Do you provide emergency repair services?
Yes, we offer rapid response repairs for urgent equipment failures to minimise business disruption.
Are your engineers qualified for gas and electrical work?
Our team holds Gas Safe registration and electrical qualifications with specialist certifications from major manufacturers.
Can you supply both new and reconditioned equipment?
We offer new, leased, and reconditioned catering equipment options to suit different budget requirements.
Do you provide preventative maintenance contracts?
Yes, we offer tailored servicing contracts to maintain equipment efficiency and safety compliance.
What brands do you work with for equipment sales?
We supply and service equipment from Rational, Lincat, Hobart, Retigo, Electrolux, and other leading manufacturers.
Reviews (4)
Bruce Dance
Nov 27, 2018
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Oh dear Alan Rowe. I think it would be advisable to tell the truth when writing a review. You failed to mention that IDS called you 5 times after you requested a call out and left a message. You called the following day and demanded that an engineer is sent that day, you were told that that would not be possible and was then abusive and rude to the call handler. Personally I am rather concerned that someone with your temperament is left in charge of a youth centre!!!
Dave Morton
Oct 28, 2018
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We were looking for a new fryer for our catering trailer, it was fitted about a month ago. Our previous fryer failed during our really busy period, so we needed a quick solution. We contacted IDS, this was delivered and installed by very swiftly, the van needed some minor modifications, which were carried out at the same time. We were treated very professional from the start to the finish, from the initial call handler, through to the sales team, not forgetting the friendly and professional engineers that fitted the equipment. We will certainly be using them again for any future equipment, breakdowns
Alan Rowe
Jul 09, 2018
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Have been a customer for 15 years
They couldnt be bothered to send an engineer I guess we are too small Anyway googled another company which came out straight away for half their call out fee So much for loyalty to Customers
They couldnt be bothered to send an engineer I guess we are too small Anyway googled another company which came out straight away for half their call out fee So much for loyalty to Customers
Nick Hunt
May 08, 2018
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We are a small primary school in Dorset and placed an order online for 2 undercounter Maidaid dishwashers for our catering servery. The order was dealt with immediately, I was contacted within 5 minutes with a few questions and within another few minutes was informed about delivery the following day. The dishwashers arrived safely and all aspects of our experience with IDS has been brilliant. IDS offers excellent customer support - my life as a School Business Manager would be a lot easier if all companies were as swift and professional. Thank you very much IDS.
