Business Details
17 Years
experience
Emergency
services
Expert HVAC Solutions for Commercial & Domestic Clients
Established in 2009, we specialise in commercial refrigeration and air conditioning solutions, delivering tailored installations, maintenance, and repairs across diverse sectors. Our team of fully qualified engineers prioritises rapid response times, ensuring minimal disruption to clients' operations. With over 30 years of combined industry experience, we work with leading manufacturers to provide energy-efficient systems, including Daikin D1 Partner-certified equipment offering extended warranties of up to 7 years.Our preventative maintenance contracts and F-Gas compliance services ensure long-term reliability, while our client-centric approach focuses on bespoke solutions for commercial offices, retail spaces, hospitality venues, and domestic properties. We combine technical expertise with a commitment to customer satisfaction, maintaining transparency and trust in every project.
Services
Air Conditioning Installations
Refrigeration Maintenance
Walk-in Cold Rooms
Ice Machine Servicing
Cellar Coolers
Details
- Year established: 2009
Highlights and features
- Over 30 years of combined experience in HVAC and refrigeration
- Daikin D1 accreditation with extended 7-year equipment warranties
- Guaranteed rapid response for emergency repairs
- Fully qualified engineers with F-Gas compliance certification
- Tailored preventative maintenance contracts to prevent breakdowns
Associations and certifications
- Daikin D1 Partner
Services
Air Conditioning Installations
We design and install commercial and domestic air conditioning systems tailored to your space. Our Daikin-accredited engineers ensure energy-efficient solutions with warranties up to 7 years. From wall-mounted units to ducted systems, we assess your property's heat load requirements to select the optimal kW size, guaranteeing comfort and cost-effectiveness for offices, restaurants, and homes.
Refrigeration Maintenance
Preventative maintenance contracts keep your refrigeration systems operating efficiently. We service walk-in fridges, ice machines, and cellar coolers, ensuring F-Gas compliance for equipment with over 3kg refrigerant. Regular checks reduce breakdown risks, while our rapid-response team minimises downtime for hospitality and retail businesses reliant on temperature-controlled storage.
Walk-in Cold Rooms
Specialist installation and repair of commercial cold rooms for food and beverage businesses. Our engineers ensure precise temperature control for storage areas, meat coolers, and bottle fridges. Emergency repairs restore functionality quickly, preventing stock loss. We also provide maintenance contracts to maintain hygiene standards and regulatory compliance for hospitality venues.
Ice Machine Servicing
Professional cleaning and maintenance of commercial ice machines to ensure food safety. We descale and sanitise systems to prevent bacterial growth, crucial for pubs and restaurants serving ice in drinks. Our engineers address leaks, mechanical faults, and filtration issues, maintaining hygiene standards while extending equipment lifespan through regular preventative care.
Cellar Coolers
Installation and repair of beer cellar cooling systems for pubs and bars. We ensure optimal temperatures for draught beer storage in basement environments. Our maintenance services prevent condensation and mechanical failures in challenging underground conditions, guaranteeing consistent cooling performance to protect beverage quality and customer satisfaction.
People
Glenn Reynolds
Director
Founded the company in 2009 and oversees air conditioning operations. With extensive industry experience, he manages projects from initial consultation to completion, ensuring client satisfaction through technical excellence and operational efficiency.
Don Raghip
Director
Joined in 2011 to develop the refrigeration division. He has grown this sector significantly through client relationships and technical expertise, managing diverse projects across multiple industries while maintaining high service standards.
Darren Fordham
Air Conditioning Engineer
Lead installer with five years' experience managing domestic and commercial projects. Known for reliability and customer rapport, he ensures installations meet quality standards while mentoring junior engineers in best practices.
Gavin Somers
Refrigeration Engineer
Joined in 2024, bringing specialist knowledge of refrigeration systems. His adaptability across varied job sites and collaborative approach with senior engineers enhances the team's technical capabilities and service delivery.
Laura Allen
Office Manager
Joined in 2021, managing client communications and operations. Her organisational skills ensure smooth scheduling and administrative support, contributing to the company's reputation for responsive, client-focused service.
Questions
What factors affect air conditioning installation costs?
Costs depend on equipment brand, kW size, unit type (e.g., ducted or wall-mounted), pipe run length, and electrical requirements. We provide tailored quotes after assessing your property's specific needs.
Do you offer emergency repair services?
Yes, we provide rapid-response repairs for commercial refrigeration and air conditioning breakdowns to minimise business disruption, with engineers available during operating hours.
Why is regular refrigeration maintenance important?
Preventative maintenance reduces breakdown risks, ensures F-Gas compliance, and maintains hygiene standards. It extends equipment lifespan and prevents costly stock losses from temperature control failures.
Are your engineers certified for commercial systems?
All engineers hold relevant qualifications including F-Gas certification. We're Daikin D1 Partners for commercial HVAC systems, ensuring manufacturer-backed warranties and technical expertise.
Can you install cooling systems in hospitality venues?
Yes, we specialise in cellar coolers, ice machines, and walk-in fridges for pubs, bars, and restaurants, with tailored solutions for basement environments and high-demand settings.
What service areas do you cover?
We operate across London, Hertfordshire, and surrounding counties, providing installations, maintenance, and repairs for commercial and domestic clients.
Reviews (6)
Tony Howat
Apr 14, 2021
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Positive:Professionalism,Quality
AC install in domestic loft conversion. Done very efficiently over a morning, very neat install - managed to avoid trunking despite it being a retrofit.
Service:AC installation
AC install in domestic loft conversion. Done very efficiently over a morning, very neat install - managed to avoid trunking despite it being a retrofit.
Service:AC installation
Ashley Richardson
Feb 18, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Pretty cool customers have installed a full aircon system with in a newbuild school classroom for me, the service was very efficient and completed on time. I could not fault don and his team in anyway, thank you for a great install and I look forward to working with you again!
Service:Installation
Pretty cool customers have installed a full aircon system with in a newbuild school classroom for me, the service was very efficient and completed on time. I could not fault don and his team in anyway, thank you for a great install and I look forward to working with you again!
Service:Installation
Nita McEvoy
Jul 29, 2020
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I had my air conditioning unit fitted with Glenn and his team. I am thrilled with the quality of the job from beginning to end. Glenn did the initial site survey and Darren and his collegue did the installation. What a lovely bunch! Friendly and professional. The installation was immaculate, neat and tidy. I'm so happy! Thank you to the team! This company is definately the go to place for air conditioning in North London, highly reccomend! :)
Rapod Alex
Sep 05, 2019
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Professionally and friendly are the words I'd describe Glenn and his team with. Brilliant experience from the very start all the way to the end. These are easily the best guys for air conditioning and refrigeration in Enfield. 5 stars from me, try them out!
James Barker
May 28, 2018
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I have used pretty cool customers on many occasions now and it has always been a pleasure. In my business premises they installed a new chiller whilst also advising me best o my current ones and ensuring they are properly maintained on a regular contract with these guys. I have also used them for my own home. If you are looking for an air con firm then these guys are the one. I would highly recommend them to all
Carol Long
Jun 02, 2017
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Exceptionally neat and tidy! Fantastic team that worked so professionally we hardly knew there were there! Overall from start to finish - totally satisfied. Can't recommend Pretty Cool Customers highly enough! Also, had the privilege of having some personal home work done with the same crew several months ago, and again the work was amazing! No complications at all - even down to the best piece of equipment for the job - just leave it to the experts!! The tidying up afterwards left us speechless! The area was cleaner than it had been before they started the work! Thank you all so much! Looking
