Business Details
Custom Timber Staircases in Stoke-on-Trent
StairBox stands as the UK's leading staircase manufacturer, dedicated to delivering bespoke timber staircases and components with unparalleled craftsmanship. Our expertise, spanning over a century of combined woodworking heritage and cutting-edge technology, ensures precision-engineered solutions tailored to modern homes. Every staircase is meticulously hand-finished in our Midlands-based factory, guaranteeing quality that meets exacting standards while maintaining competitive pricing. Our commitment extends beyond products to include award-winning customer service, with technical advisors guiding clients through every project phase.Nationwide delivery within 7-10 working days ensures timely installations, supported by our own logistics fleet to maintain product integrity. Sustainability remains central to our operations, sourcing materials legally and responsibly. From grand entrance hall staircases to loft conversions, we cater to diverse budgets without compromising on excellence. Our innovative StairBuilder tool empowers customers to design and order online, blending convenience with customization. This dedication to quality, innovation, and service has solidified our reputation as a trusted industry leader.
Services
New Staircases
Staircase Renovation
Stair Parts Supply
Online Design Tools
Nationwide Delivery
Highlights and features
- We offer over 100 years of combined woodworking expertise with advanced manufacturing technology.
- Our staircases are hand-finished in our Midlands factory for guaranteed quality.
- Nationwide delivery available within 7-10 working days using our own transport fleet.
- We provide award-winning customer service with dedicated technical advisors.
- Sustainable sourcing practices ensure all materials come from legal and responsible origins.
What people say
Award-winning customer service
Exceptional product quality
Efficient nationwide delivery
User-friendly design tools
Durable, stylish solutions
Services
New Staircases
StairBox designs and manufactures bespoke timber staircases tailored to individual spaces. Using advanced technology and traditional craftsmanship, we create durable, aesthetically pleasing solutions for entrance halls and loft conversions. Our staircases are hand-finished in our Midlands factory and delivered nationwide within 7-10 working days, ensuring quality and efficiency for residential projects.
Staircase Renovation
We offer comprehensive staircase renovation services to modernise existing structures. From oak cladding installations to glass balustrade upgrades, our solutions enhance functionality and style. Components like black metal spindles or custom treads allow homeowners to transform staircases affordably while maintaining structural integrity and compliance with building regulations.
Stair Parts Supply
StairBox supplies premium staircase components including handrails, spindles, and newel posts. Our range caters to various styles, from traditional oak features to contemporary glass balustrades. All parts are precision-engineered for easy installation, available through our online StairBuilder tool or direct consultation with technical advisors for custom requirements.
Online Design Tools
Our StairBuilder and Balustrade Designer tools enable customers to create custom staircase solutions online. These platforms provide instant quotes and visualisations based on user-input dimensions, streamlining the ordering process. Technical advisors remain available to assist with complex projects, ensuring accurate specifications and seamless production.
Nationwide Delivery
StairBox operates its own transport fleet to guarantee timely nationwide delivery of staircases and components. With an average lead time of 7-10 working days for standard orders, we ensure products arrive undamaged and ready for installation. This in-house logistics system maintains quality control from factory to customer premises across the UK.
Questions
How long does staircase delivery take?
Standard staircases deliver within 7-10 working days using our own transport fleet. Delivery times may extend slightly during peak periods.
Can I customise my staircase design?
Yes, our StairBuilder tool allows customisation of materials, dimensions, and finishes. Technical advisors assist with bespoke requirements beyond standard options.
Are stair parts compliant with building regulations?
All components meet UK building standards. Open plan staircases and glass balustrades are designed to comply with current safety requirements.
Do you offer installation services?
We supply pre-assembled staircases and parts for professional installation. While we don't install directly, our technical team provides detailed guidance for fitting.
What materials are available?
We offer oak, pine, and white-primed components with various finishes. Premium options include black metal spindles and glass balustrade systems for modern aesthetics.
How does the return policy work?
Details are available in our terms and conditions. Custom-made items have specific return criteria, so we recommend verifying measurements before ordering.
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Reviews (7)
Shuaibu Farida
Jan 15, 2022
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Henry Hudson
Dec 21, 2021
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Positive:Professionalism,Responsiveness
I made a mistake when ordering my staircase (incorrect newel post material), and after a quick phone call to Ian at Stairbox, he was able to sort out the issue and got some new parts shipped out to me within 3 days. Fantastic service, highly recommend them.
I made a mistake when ordering my staircase (incorrect newel post material), and after a quick phone call to Ian at Stairbox, he was able to sort out the issue and got some new parts shipped out to me within 3 days. Fantastic service, highly recommend them.
Kirsty Rain
Dec 13, 2021
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I bought a custom wooden balustrade with the cheapest possible options thinking it would look just ok but its turned out beautiful. very high quality. i had a problem because i made a mistake when ordering and they couldnt have been more helpful.
Alan Hague
Nov 08, 2021
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Nearly two years ago we ordered a bespoke staircase to fit in our bedroom. To get all the glass cut angles correct, maintaining the stairs flat due to the non standard rake and getting it all to fit perfectly clearly demonstrates good investment in personnel and equipment. Quick helpful service and a great product all at a very good price.
Chris Andrews
Nov 08, 2021
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Positive:Professionalism,Responsiveness
Just received a great service from Damian at Stairbox. The team were happy to help me create a new space saver stair case for my home. really impressed.
Just received a great service from Damian at Stairbox. The team were happy to help me create a new space saver stair case for my home. really impressed.
Sean Christie
Aug 28, 2021
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First time I've used this company
Wasn't 100% sure on ordering over the phone.
Forwarded architect drawings
Amended to required sizes and fits like a glove.
Gareth was very helpful in ordering
process
Arrived in Aberdeen in 2 weeks
Great value for money to
Wasn't 100% sure on ordering over the phone.
Forwarded architect drawings
Amended to required sizes and fits like a glove.
Gareth was very helpful in ordering
process
Arrived in Aberdeen in 2 weeks
Great value for money to
Jason Peters
Apr 17, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Very pleased with my Stairbox staircase. As a very limited DIYer, I was worried this would be beyond my capabilities but team was very helpful answering any questions before measurements and after during installation. Excellent service and highly recommended.
Very pleased with my Stairbox staircase. As a very limited DIYer, I was worried this would be beyond my capabilities but team was very helpful answering any questions before measurements and after during installation. Excellent service and highly recommended.
